Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 97

Analytic Tools Research Software Feedback Software Customer Experience 97

Intercom, Inc.

MAY 18, 2021

Believing that customers who try it will see better results. But as you grow and mature, and as your target customers grow from early adopters to more discerning buyers, it’s simply not enough for you to say it. 58% of respondents believe that customers prefer conversational, messenger-based engagements with brands.

Research Software 210

Research Software User Testing Customer Feedback Reporting Tools 210

Userpilot

MAY 30, 2024

Keep reading to discover his invaluable insights about aligning PMs and PMMs for product success. TL;DR Aatir Abdul Rauf, VP of Marketing at vFairs, shares valuable insights on aligning product managers and product marketing managers. Book a demo to learn about its engagement, feedback, analytics, and self-service features.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Reporting Tools 78

Product Talk

SEPTEMBER 13, 2023

. – Tweet This And while you technically don’t need permission to get started, at some point, you will need buy-in and support from your leadership. They’ll place more trust in you to pursue the opportunities and solutions you believe will have the most impact on your desired outcome. Meet the product team at Hemnet.

Product Research 270

Product Research User Testing Research Software Feedback Software 270

Userpilot

AUGUST 29, 2023

Product management is equal parts art and science – and it’s vital to the success of your SaaS. Product management delivers value in many ways: it aligns teams with organizational goals, focuses on customer needs , and drives product success by delivering products that make the lives of users easier.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Research Software 90

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). Customer success ensures customers get their desired outcome when using your product. Which involves: Managing churn and increasing customer retention.

Feedback Software 91

Feedback Software Research Software Analytic Tools User Testing 91

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

The Product HQ

JUNE 1, 2024

In the case of someone like a Software product manager, this may prove challenging. They work with typical product management software and also manage the product roadmap as well as the product team. In this article, we’ll take a closer look into the roles, duties, and abilities of a software product manager.

Reporting Tools 98

Reporting Tools Research Software Feedback Software Analytic Tools 98

Userpilot

MAY 29, 2024

Dubbed the “The Prophet of Habit-Forming Technology” by M.I.T technology, Nir Eyal is a leading expert who educates companies and individuals on the intersection of psychology, technology, and business. ” Nir’s work focuses on how technology and products can be designed to create positive habits in users.

Books 96

Books Research Software User Testing Customer Experience 96

The Product HQ

MAY 10, 2024

People from several different backgrounds decide to become platform product managers and follow a rich and rewarding career that is varied, fulfilling, and well-paid. To thrive in the role, budding platform PMs need to learn technical and softer skill sets, such as effective customer research and road-mapping a product’s route to market.

Reporting Tools 52

Reporting Tools Research Software Analytic Tools Feedback Software 52

The Product Coalition

FEBRUARY 19, 2022

This is the same difference that exists between companies who merely claim to be “customer-focused” or “customer-obsessed,” and those that truly are. Companies that are committed to their customers invest in the skills and tools to make customer happiness happen. If you didn’t catch part 1, it was on leadership?—?

User Testing 128

User Testing Data Visualization Product Research Customer Experience 128

Usersnap

FEBRUARY 23, 2022

Every SaaS company, whether B2B or not, looks to get more intimately connected with their customers’ needs and pains to grow. In order to understand customer needs, get more customer feedback , and use it actionably, the rise and importance of SaaS product management within digital companies are “mooning” ??.

Feedback Software 59

Feedback Software Research Software User Testing Systems Review 59

UserVoice

MARCH 7, 2017

Internal feedback can come from lots of different places within your organization, and it’s essential for a product manager to capture and address it all, regardless of where it’s coming from. Customer Experience will be primarily bringing proactive elements to the user base (i.e. Sales coming in at No.

Customer Feedback 200

Customer Feedback Data Visualization User Testing Reporting Tools 200

Userpilot

NOVEMBER 23, 2023

Soft skills, like communication or leadership , are more general and can be used in different contexts. Extensive market research is essential to assess the competitive landscape, identify opportunities, and shape the product vision. PMs need to know how to use product analytics tools to gain actionable insights.

Analytic Tools 84

Analytic Tools Research Software Data Visualization Product Research 84

Mind the Product

APRIL 2, 2019

Equally important, it requires confidence that the vision is aligned with the needs of the customers the company exists to serve. Without this, product leaders tend to either hedge their bets with small, safe, incremental adjustments or make no progress at all because they lack confidence in the right solution. A Tale of two Brands.

Data Visualization 165

Data Visualization Customer Feedback User Testing Reporting Tools 165

Usersnap

SEPTEMBER 29, 2022

Competitive analysis of current market offerings absolutely helps your SaaS company. However it isn’t the only thing, and perhaps a quite overrated approach to achieving SaaS growth. Not only is tracking the competition daunting, it doesn’t ensure the product chiseled and shaped will be used by YOUR user base. Let’s g(r)o(w)! ?

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

The Product Coalition

NOVEMBER 1, 2020

The right data and experimentation tools. A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. The right data and experimentation tools. so our customers probably will not react either. Test everything!

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

Userpilot

AUGUST 26, 2021

You know how when you log into a SaaS product, you often notice the UI has changed or there are new options that weren't there before? That's SaaS product management hustling in the background to give you the best experience. You don't have to lift a finger and you get to access the latest updates whenever you log in.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

The Product Coalition

MARCH 8, 2024

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. It’s not just about adopting the latest gadgets, but about using technology to drive meaningful change and achieve specific business goals. What is the importance of digital transformation?

Enterprise 121

Enterprise Research Software Feedback Software Strategy 121

Product Innovation Educators

JULY 11, 2022

Today we are taking a product journey, exploring how an insight about an underserved market turned into a valuable product and a rapidly growing company. Joining us is Matt Danna, who graduated Magna Cum Laude from Rochester Institute of Technology, where he focused on web development and human computer interactions.

Research Software 100

Research Software Feedback Software Reporting Tools User Testing 100

Userpilot

APRIL 30, 2024

Marty Cagan is a well-known figure in the product management and technology industry. He is perhaps most recognized for his influential work as a consultant, writer, and speaker on product management, particularly within the realm of software and technology companies. Who is Marty Cagan?

Analytic Tools 90

Analytic Tools Research Software Feedback Software Books 90

Userpilot

NOVEMBER 23, 2023

That’s what Dave Martin , a product leadership coach, has talked about in his talk at this year’s Product Drive Summit hosted by Userpilot. The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. As companies scale, they often cannot satisfy customer needs equally well.

Feedback Software 85

Feedback Software Analytic Tools Product Research User Testing 85

Mixpanel

FEBRUARY 16, 2024

This sounds pretty obvious, but understanding your product’s users is often easier said than done, especially when you’re building for multiple different personas. And when you’re building an analytics tool for everyone , persona work is nuanced. That’s our situation here at Mixpanel. Here are a few ways we do it.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

Userpilot

MARCH 19, 2024

Fear not, though, as this article provides lots of valuable insights into the process. TL;DR Feature rollout is the process of releasing new functionality in small batches and to small user segments. Thanks to that, the development team can collect user feedback and test the feature before rolling it out to all users.

Product Research 91

Product Research Onboarding KPIs User Testing Feedback Software 91

ProductPlan

MAY 3, 2023

Instead, we turn our attention to only what’s truly broken or causing significant pain or inconvenience for customers. While this sometimes makes sense for our products—prioritizing net new functionality or fixing bugs over improving issues with palatable workarounds—this mentality really sets us back with our internal tools and processes.

Analytic Tools 67

Analytic Tools Research Software Feedback Software Data Visualization 67

Alchemer Mobile

AUGUST 28, 2023

Key leadership addition positions Alchemer to continue impressive organic and acquisition momentum. LOUISVILLE, COLORADO, August 29, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the hiring of Brandon Hodges as Chief Revenue Officer (CRO).

Feedback Software 130

Feedback Software Research Software User Testing Product Research 130

Product Innovation Educators

MAY 27, 2024

How product managers can master product design & development Watch on YouTube TLDR This article explores the crucial role of product design in product management, focusing on ideation and concept design tools. Ideation Tools Ideation is the creative process of generating, developing, and communicating new ideas.

Data Visualization 108

Data Visualization Product Research Research Software Customer Feedback 108

The Product Coalition

JULY 6, 2023

The competitive landscape is more intense than ever for technology businesses, particularly SaaS (Software as a Service) companies. Not to mention, thanks to the viral effects the internet provides, modern users are incredibly savvy. When building consumer products, we never overlook the end-user experience like this.

Research Software 111

Research Software Feedback Software User Testing Product Research 111

The Product Bistro

JANUARY 3, 2017

Digital Transformation, it’s all the rage, and doing a simple Google search yields a plethora of hits, from training to consultants, to the big market research companies, all weighing in. But with this ease of spinning up for a new customer comes a pretty significant risk. Business model shift.

Reporting Tools 247

Reporting Tools Analytic Tools Research Software Customer Experience 247

Product Innovation Educators

JUNE 3, 2024

Mastering Market Research Techniques for Successful Product Management Watch on YouTube TBD TLDR Market research is essential for product managers to make informed business decisions and to create products customers love. Using multiple methods provides a more complete and insightful picture of customer needs.

User Testing 69

User Testing Product Research Market Research Data Visualization 69

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. Userpilot is a growth platform with advanced feedback and analytics functionality.

Analytic Tools 80

Analytic Tools Feedback Software Research Software Product Research 80

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Customer focus is about researching and satisfying customer needs.

User Testing 94

User Testing Feedback Software Research Software Analytic Tools 94

Usersnap

JUNE 30, 2022

If you feel you have been missing the mark with your customers lately, you might need a switch-up in your business model. Product-led growth (PLG) is a model that is user-centric and user-focused. Customer acquisition, expansion, conversion, and retention are product-driven instead of sales-driven.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Revulytics

DECEMBER 12, 2019

It is no surprise that we talk a lot about software usage analytics , but I thought it would be interesting to take a look and see what industry analysts are saying, too. It provides insights that are used to improve user experience, prioritize feature enhancement, measure user adoption, track compliance and provide real-time user help.”.

Analytic Tools 70

Analytic Tools Data Visualization Feedback Software Research Software 70

Lenny Rachitsky

JANUARY 4, 2024

Brought to you by Teal —Your personal career growth platform | Vanta —Automate compliance. Simplify security | Ahrefs —Improve your website’s SEO for free — Judd Antin has spent 15 years leading research and design teams at companies like Yahoo, Meta, and Airbnb.

User Testing 101

User Testing Research Software Product Research UX 101