Userpilot

APRIL 29, 2024

SaaS renewal best practices for driving free to paid conversions include: Create a personalized onboarding experience to retain trial users. Guide trial users towards key actions with checklists. Use interactive walkthroughs to drive customer success. Offer self-service support to improve customer satisfaction.

Feedback Software 102

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 102

Userpilot

MARCH 19, 2024

Ready to start tracking user behavioral analytics for your tool? Book a demo and see how Userpilot’s in-depth product analytics and feedback features can help you gain data-driven insights. User activity patterns are the trends and recurring behaviors multiple users exhibit when interacting with your website or app.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Customer Feedback 104

Userpilot

JANUARY 15, 2024

Userpilot, Zendesk, and LiveAgent are the three best tools to consider when trying to improve the customer experience for those using your fintech products or services. Want to improve your fintech customer experience? Try Userpilot and book a demo today! What is the fintech customer experience?

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

APRIL 29, 2024

It helps you reduce the workload on your customer support agents, improve the in-app support experience, boost customer satisfaction, and drive adoption. Book a demo to get started! It allows users to access relevant information, tutorials, tips, or support resources without leaving the application interface.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Communications 52

Userpilot

APRIL 11, 2023

CRR is often influenced by multiple factors, from customer service to customer experience and anything that impacts customer satisfaction. Retention strategies that can improve your CRR include: Segmenting customers and creating personalized experiences to increase the customer’s lifetime value.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. Book a demo to learn more about it. Customer satisfaction survey.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

AUGUST 5, 2023

TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

MARCH 31, 2023

The 6 key customer churn metrics are customer retention rate, customer churn rate, Net Promoter Score , customer health score, customer satisfaction score, and customer engagement rate. What metrics should you track for customer attrition analysis? Track in-app user engagement.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

JULY 31, 2023

Tidio shines as the best option for customer communication through AI-powered chat widgets long after your agents have gone home. HappyFox serves as the best alternative to traditional help desk software, offering features like multichannel support, a ticketing system, and a knowledge base. Why is an Intercom alternative needed?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

MARCH 17, 2023

In this article, we’ll learn more about customer needs, conducting customer needs analysis, and how to gain insights from it with a tool. TL;DR Customer needs are the reasons why someone is motivated to buy. Product needs are based on price, product features, usability , and product performance.

Data Visualization 98

Data Visualization Customer Feedback User Friction User Testing 98

Userpilot

APRIL 9, 2024

Excelling as an all-in-one customer onboarding solution, Userpilot offers interactive onboarding flows, UI patterns , and analytics without the need for coding, making it ideal for web applications but not for mobile apps. Book the demo to find out more! Reducing time to value is essential for user retention and product adoption.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

OCTOBER 27, 2023

Even though product demos or presentations may be the best way to explain the product, offer users other ways to experience the value like interactive demos. Another way to gather insights on how to improve the product is by collecting user feedback through in-app surveys. How do you find friction points ?

Feedback Software 105

Feedback Software Embedded Analytics Analytic Tools Enterprise 105

Userpilot

JULY 24, 2023

Thanks to the Hootsuite integration, you can monitor and manage social media accounts and Zendesk tickets from one dashboard. The Zoho Analytics integration allows you to analyze your customer service activity to evaluate agent performance and track customer satisfaction. What are Zendesk integrations?

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth. What is a customer experience (CX) strategy? Let’s start!

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Userpilot

MARCH 27, 2023

Relational NPS surveys measure customer satisfaction after establishing a relationship with customers and are run continuously to keep tabs on your user base sentiment. So why not try a Userpilot demo and take your customer success and product team to the next level today?

Product Research 98

Product Research Feedback Software Customer Experience Data Visualization 98

Userpilot

JUNE 22, 2023

Implement onboarding checklists to drive users to the activation point. Use interactive walkthroughs and trigger contextual tooltips to offer customers step-by-step and relevant guidance. Measure customer satisfaction by triggering contextual surveys during onboarding. What is customer churn?

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

NOVEMBER 10, 2022

Support pain points occur when the customer support teams provide insufficient help or there aren’t enough available resources for the customer. You can include a self-serve knowledge base and a live chat to eliminate support pain points. Example of Userpilot’s demo request form. knowledge base ).

User Friction 98

User Friction Customer Experience User Testing Product Research 98

Userpilot

OCTOBER 17, 2023

Mixpanel, which excels at tracking complex behavioral metrics to clearly show how users interact with your product. Since you need the right tools to follow a customer insights strategy. Why not book a Userpilot demo to see how you can upgrade your customer research game? What are customer insights?

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Userpilot

OCTOBER 21, 2022

The key to effective CRM and customer communication is tailoring your approach to the different stages of the customer lifecycle. The impact of customer relationship management on your business: More user engagement. Improved customer experience (CX). Higher customer satisfaction rates. Salesforce.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

DECEMBER 23, 2023

The metric shows teams how valuable their product is in the users’ eyes. It’s how many users abandon the product. By acting on the insights from retention analysis , you can improve customer satisfaction and loyalty. It also allows you to increase customer lifetime value and the overall profitability of the product.

Analytic Tools 104

Analytic Tools Feedback Software User Testing Customer Experience 104

Userpilot

MARCH 29, 2024

Implement app usage analysis and convert new users to repeat buyers. Book a demo now to begin. Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a conversion funnel leak? The absence of it leads to user frustration and churn. Userpilot can help.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

NOVEMBER 1, 2022

Offer multiple customer service channels to match customer preferences. Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly. Build a robust self-serve knowledge base that has a mix of helpful content, including videos and written guides.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

JULY 11, 2022

There are numerous tools in the market to improve the customer experience but here are the best ones: Userpilot, Zendesk, Livechat, Jira, and Nicereply. Userpilot is a code-free solution that allows you to create in-app guidance and in-app knowledge bases to provide self-support and enhance the customer experience.

Reporting Tools 98

Reporting Tools Feedback Software Customer Experience User Testing 98

Userpilot

DECEMBER 3, 2022

The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty. Use live demos to showcase your product and free trials and freemium models to attract potential users at the acquisition stage. The goal of CLM is to maximize customer engagement , satisfaction, and retention.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JANUARY 23, 2023

Use data to personalize the knowledge base content for users. You can show and hide learning modules based on user attributes to make user navigation easy and frictionless. They’re all effective for gathering the right data about your users to help with real-time personalization.

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Data Visualization 98

Userpilot

SEPTEMBER 28, 2022

Tracking product management metrics helps you improve your product, identify and remove friction in the user journey, and make data-driven decisions. Customer Acquisition Cost (CAC). Customer Lifetime Value (CLV). Customer Satisfaction Score (CSAT). Daily Active Users (DAU). Monthly Active Users (MAU).

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 96

Userpilot

JANUARY 26, 2023

Different types of in-app surveys include customer satisfaction survey (CSAT), customer effort score (CES), and net promoter score (NPS). Feedback widgets are passive and allow users to submit feedback on their own terms, in different parts of the product or user journey. What is real-time customer feedback?

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

OCTOBER 31, 2022

Visualizing customer data will help you better analyze customer needs and spot trends. With NPS dashboards , for instance, you can understand the percentage of promoters and detractors at first glance. features, customer support, bugs, and so on). Access the NPS dashboard in Userpilot. Goal tracking with Userpilot.

Data Visualization 98

Data Visualization Analytic Tools User Testing Feedback Software 98

Userpilot

JANUARY 24, 2022

To maximize the odds of your customers reaching the Wow Moment, consider using a frictionless signup flow , a welcome screen , demo content , and an interactive walkthrough when creating onboarding experiences for your users. Segment users with a Welcome screen. Want to easily segment users with a welcome screen?

Analytic Tools 98

Analytic Tools Research Software Data Visualization Customer Experience 98

Userpilot

JULY 25, 2022

Get a Userpilot Demo and see how easy it can be to build customer loyalty with contextual in-app engagement. What is customer loyalty? Customer loyalty is the measure of the emotional bond between a brand and its customer. Loyal customers don’t go about searching for alternative solutions. Conclusion.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

Userpilot

JANUARY 3, 2023

Always respond to negative customer feedback and show responsibility to dissipate the effect on your reputation. Create a self-serve knowledge base to empower users to support themselves so they don’t have to rely on customer support for any minor issue or leave your app to find answers.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

MARCH 17, 2022

Friction and perceived complexity are major reasons that users in the early journey stage churn. If you onboard these types of customers properly, and train them, you won’t lose them. It helps users get support faster which in turn, improves customer satisfaction. Book a Demo today.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

JUNE 28, 2022

By using these KPIs, you can calculate how quickly you lose customers, their lifetime value, and their overall health scores. These are the average resolution time, first response time, customer satisfaction score , customer effort score , net promoter score , customer lifetime value , customer health score , and customer churn rate.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Userpilot

MARCH 31, 2023

Churn rate: This metric refers to the percentage of users who stop using a SaaS product over a specific period. It helps you better understand customer satisfaction and identify areas for improvement. You can bring all your metrics and KPIs into one place with an analytics dashboard.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 98

Userpilot

APRIL 29, 2022

Thus, you will facilitate customer accounting and smoothly transfer new paying users into the caring hands of your customer success team. Collect customer feedback and act on it. When a product company hires a customer onboarding specialist, they want to increase user satisfaction and product stickiness.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Reporting Tools 98

Userpilot

FEBRUARY 21, 2023

Use gamification to encourage existing customers to engage with your app. Offer self-service support with an in-app knowledge base. Invite your user base to a webinar where they can learn to use complex features. Identify at-risk customers and try to re-engage them to prevent churn. What is user adoption?

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52