Userpilot

DECEMBER 6, 2022

Product managers spend an incredible amount of time digging for user insights to uncover patterns that will drive product growth. What if there’s a system and set of tools you can use to make this process much easier? Read on to learn how to collect and analyze valuable insights, almost on autopilot.

Data Visualization 98

Data Visualization Customer Feedback User Testing Feedback Software 98

Usersnap

FEBRUARY 24, 2025

The key isnt just understanding users but unlocking insights that lead to solutions they cant live without. Product discovery is critical in identifying workflows, pain points, and user goals that shape successful products.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Userpilot

MAY 23, 2024

Wondering how to measure product adoption and retention rates? Read to find out what product adoption and retention metrics to track, how to analyze the data for actionable insights, and how Userpilot can help you. Product stickiness. User engagement rate. Customer satisfaction score (CSAT).

Data Visualization 105

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 105

Userpilot

JANUARY 28, 2024

Our guide covers 11 key performance metrics to analyze at different stages of the customer journey. TL;DR Product performance metrics are quantitative measurements that provide insights into user interaction with a product and its impact on the product’s and business’s overall health, used to assess product success.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 105

Userpilot

JUNE 29, 2024

Current-state maps focus on the present user experience and help identify immediate pain points and make incremental improvements. Future-state maps visualize an improved user journey and guide strategic planning and innovation. Service-blueprint maps cover both user interactions and internal processes.

User Testing 111

User Testing Data Visualization Customer Feedback Customer Experience 111

Userpilot

FEBRUARY 28, 2024

Pendo Engage is an in-app guidance and feedback collection tool to help you track key metrics or usage data. TL;DR Pendo Engage is a product adoption platform for with in-app guidance , product analytics, and feedback collection capabilities. Flexible dashboards. Multi-platform analytics.

Data Visualization 105

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 105

Userpilot

OCTOBER 31, 2022

Looking to drive adoption with contextual user onboarding ? As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. A powerful tool with limitless possibilities. People and users. What is Userpilot?

Analytic Tools 98

Analytic Tools Onboarding KPIs Feedback Software Data Visualization 98

Userpilot

SEPTEMBER 10, 2024

Customer experience : Continuously refining the user experience based on surveys, usability testing, and customer behavioral data. User segmentation : Tailor product experiences to specific user groups by segmenting based on demographics, behavior, and feedback.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Userpilot

FEBRUARY 28, 2023

In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions. User onboarding feedback gives insights into the quality of the onboarding experience and can help reduce the time to value.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

JULY 29, 2024

Working backward is one of the best product management frameworks used by Amazon. It starts with identifying the product’s desired goal and outcome and develops a product strategy from there. The Kano model helps prioritize features based on user satisfaction and the effort required. Activation.

Framework 105

Framework Feedback Software Analytic Tools Onboarding KPIs 105

Userpilot

APRIL 24, 2025

This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. Recommended product manager job openings in data-driven companies 1. Stripe: Product Manager, Local Payment Methods Cost Optimization Stripe is a financial infrastructure platform for businesses.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. When implemented effectively, it transforms businesses.

Data Visualization 98

Data Visualization User Testing Customer Feedback Analytic Tools 98

Userpilot

SEPTEMBER 5, 2024

Wondering if Fullstory autocapture is the right solution for your product analytics needs? TL;DR Fullstory autocapture is an AI-powered feature that lets you automatically track user clicks , scrolls, mouse movements, form submissions, and other interactions on your website or web application. Uncover hidden user insights.

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software User Testing 103

Userpilot

JULY 17, 2024

Your team members must take ownership of the product they're working on. Assign SMART goals to them, use project management tools, and try not to micromanage them. Collect and use product data to inform future decisions. Experiment regularly to make sure the best version of your product/feature remains live.

Data Visualization 104

Data Visualization Product Research User Testing Analytic Tools 104

Userpilot

APRIL 27, 2023

TL;DR Customer feedback is the data you get from your users about your product and their experience. Customer feedback allows you to drive customer success, improve customer satisfaction , boost customer loyalty, and make informed product decisions. What is customer feedback?

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

Userpilot

JUNE 1, 2022

The goals-signals-metrics process consists of outlining the goals of a product or feature, identifying signals of success, and then building metrics to track on a dashboard. It is important as it helps your product team focus on specific outcomes, get valuable business insights, and predict ROIs with more accuracy.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

AUGUST 13, 2023

TL;DR A feature prioritization matrix helps product teams decide which features to develop next, focusing on high-impact features and resource optimization. A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions.

Data Visualization 98

Data Visualization User Testing Customer Experience Customer Feedback 98

Userpilot

OCTOBER 30, 2023

Looking for a good SaaS reporting tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? There are plenty of tools for SaaS reporting on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Heap! Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 15, 2023

Looking for a good SaaS reporting tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for SaaS reporting on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Pendo!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

SEPTEMBER 28, 2022

Setting smart product goals is a vital skill for any sensible SaaS owner or product manager to get right. In this article, we’re going to explore what makes an effective product goal, the difference between goals and product initiatives, how to set them and make them work with your product backlog, and more.

Product Goals 98

Product Goals Feedback Software Customer Feedback User Testing 98

Userpilot

OCTOBER 30, 2022

Take customer experience improvement seriously because it helps to: drive more conversion, increase customer satisfaction, and facilitate retention and loyalty. 17 practical ways to improve the customer experience: Set goals that align with your desired business outcomes. Ensure to provide great customer service.

Feedback Software 97

Feedback Software Research Software Customer Experience User Testing 97

Userpilot

NOVEMBER 26, 2023

Looking for a good SaaS reporting tool and wondering which one of Pendo, UserGuiding, and Product Fruits is the best option for your SaaS company? There are plenty of tools for SaaS reporting on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Pendo!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

AUGUST 14, 2024

Core principles of product-led design include: User-Centric Design : Prioritizes understanding and addressing user needs and pain points. Simplicity and Intuition : Emphasizes an intuitive product design to enhance user satisfaction.

User Testing 105

User Testing Product Research Customer Experience Onboarding KPIs 105

Userpilot

DECEMBER 10, 2023

Looking for a good product analytics tool and wondering which one of Pendo, Appcues, and Amplitude is the best option for your SaaS company? There are plenty of tools for product analytics on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Pendo!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MARCH 13, 2024

There are various techniques for ideating features—some involving user data and others relying on productive ideation sessions. Brainstorming sessions involve sitting down and coming up with unique ideas for your product features and prioritizing them. Which features are popular among your users?

Data Visualization 105

Data Visualization Weak Development Team User Testing Feedback Software 105

Userpilot

AUGUST 8, 2024

Finally, define a post-launch strategy for testing and adjusting the product based on user feedback and product analytics. There are 11 main product strategy examples in SaaS today. Thanks to its engagement, analytics, and feedback features, Userpilot can help you execute your preferred strategy.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Strategy 105

Userpilot

DECEMBER 10, 2023

Looking for a good product analytics tool and wondering which one of Pendo, Appcues, and Mixpanel is the best option for your SaaS company? There are plenty of tools for product analytics on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Pendo!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 13, 2023

Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship. Customer satisfaction measures how well a company’s products or services meet customer expectations with metrics such as Net Promoter Score (NPS) , Customer Satisfaction Score (CSAT) , and Customer Effort Score (CES).

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

SEPTEMBER 18, 2024

These can be instrumental in encouraging new users to try relevant features. In fact, our client Attention Insight improved user activation by 47% with walkthroughs! You can also use onboarding checklists to help users understand what steps to take next. Onboarding checklist creation in Userpilot.

Onboarding KPIs 105

Onboarding KPIs Framework Data Visualization Analytic Tools 105

Userpilot

JUNE 3, 2022

We’ll explore what it is, why it matters, and how to craft a customer onboarding process that engages and delights your users every step of the way. We’ll also make sure to look at the best tools for the job. You can also use in-app guidance to help convert users. Key touchpoints with your product.

Analytic Tools 98

Analytic Tools Onboarding KPIs Research Software Feedback Software 98

Userpilot

DECEMBER 15, 2023

Looking for a good SaaS analytics tool and wondering which one of Pendo, Appcues, and Mixpanel is the best option for your SaaS company? There are plenty of tools for SaaS analytics on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Pendo!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Userpilot

NOVEMBER 27, 2023

Looking for a good SaaS analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for SaaS analytics on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Pendo!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Userpilot

FEBRUARY 6, 2023

Next, you want to decide on the engagement strategies for each touchpoint, define your marketing goals and milestones, and test your funnel for weaknesses. Some best practices for ensuring new users are fully engaged include: Create a friction-free sign-up process by keeping the sign-up page simple. What is user engagement?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

MAY 29, 2023

Personalizing your in-app onboarding flows to focus on the features that are most relevant to a user’s job-to-be-done will make the earliest stages of the journey/lifecycle feel more contextual and boost customer engagement down the line. In fact, high churn rates resulting from poor service cost companies over $1.5

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

The Product Coalition

JULY 28, 2020

The role of a Product Owner/Manager/Strategist is to help startups capture and transform customer insights into full product experiences that in turn increase customer satisfaction, loyalty, retention, and the business values. Tools like Asana or Jira can be used for the same. Problem Discovery b.

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Data Visualization Analytic Tools Startups User Testing 78

Userpilot

AUGUST 18, 2024

Next, create a product roadmap that outlines your product development process and a pricing strategy that keeps you competitive. Finally, after implementing the strategy, gather data through surveys and analytics to identify areas for improvement. ” What is product strategy?

Data Visualization 105

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