Userpilot

FEBRUARY 25, 2024

Kano analysis is effective for the following reasons: It’s a user-centric framework that’s simple to execute. It boosts customer satisfaction by prioritizing features that align with customer needs. Kano model covers five feature categories: Basic features customers expect. Book a demo now to learn more.

Customer Satisfaction 105

Customer Satisfaction User Testing Customer Experience Customer Feedback 105

Userpilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. How do you turn that around and deliver mobile experiences that keep users returning to your platform ? We covered: What mobile UX design is (and how it differs from desktop UX). What is mobile UX design? Lets dive in!

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Research Software 84

Userpilot

JUNE 28, 2023

To help you understand your different user personas , your customer feedback questions should reveal your users’ jobs , goals, and objectives with your product. To analyze customer experiences , your customer feedback questions should gauge overall customer happiness with your product or service.

User Testing 98

User Testing Customer Feedback Customer Satisfaction Feedback Software 98

Userpilot

MAY 21, 2024

Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals. Book the demo!

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Userpilot

FEBRUARY 4, 2025

To calculate the feature adoption rate, divide the number of feature monthly active users (MAUs) by the number of user logins in the same period, then multiply by 100. Identify and Track User Metrics Code-Free with Userpilot Get a Demo 14 Day Trial No Credit Card Required 5. User stickiness formula.

Onboarding KPIs 59

Onboarding KPIs Data Visualization Customer Feedback Customer Experience 59

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. Book the demo!

Customer Experience 105

Customer Experience Roadmap UX Product Research 105

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. What is SaaS UX design? Why is UX design important in SaaS?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JULY 9, 2023

TL;DR Product usability describes how easily customers can use a product to achieve their goals. User experience covers all customer interactions with the brand and focuses on aspects like customer satisfaction, enjoyment, and perception of the product value. Book the demo to see how. Source: UX Planet.

User Testing 98

User Testing Customer Experience Customer Feedback Product Research 98

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! The strategy should also have information about the UX team, processes, and guidelines.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

MAY 1, 2024

TL;DR User needs analysis refers to using various techniques to understand users’ aspirations, goals, and pain points. It helps you make data-driven decisions to enhance your product and keep up with changing user needs to improve user satisfaction. Book a demo now. Usability testing can also come in handy.

User Testing 110

User Testing Feedback Software Analytic Tools Research Software 110

Userpilot

NOVEMBER 7, 2024

Journey mapping & management : Visualize the customer journey to identify key touchpoints and optimize engagement strategies, ensuring a personalized experience throughout their lifecycle. Flow automation : Simplify repetitive support processes by automating tasks like ticket routing and prioritization or collecting customer data.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MARCH 12, 2024

The navigation UX determines how intuitive and efficient the product experience is. It involves all the elements that allow users to move through an app or web page, guiding them from point A to point B. TL;DR Navigation UX is the design that guides users intuitively through a product’s interface to achieve their goals.

Customer Experience 105

Customer Experience Research Software User Experience UX 105

Userpilot

JUNE 10, 2024

Following UX best practices is essential to make the product experience more intuitive and efficient. For this, we’ll explore the principles of UX design and go through the best practices that align with them. User Experience (UX) design has many principles that ensure your products are intuitive, engaging, and effective.

Customer Experience 102

Customer Experience User Testing User Experience Customer Feedback 102

Userpilot

OCTOBER 10, 2024

Now, this onboarding flow works well because Miro is a highly visual tool that doesn’t need much information to onboard users, nor has a long sales cycle. Miro’s good user onboarding has many perks to learn from, such as: Adding contextual microcopy and progress indicators to the welcome screen to reduce friction.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

Userpilot

JULY 25, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of UX researchers is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a UX researcher.

Research Software 88

Research Software User Testing Product Research Analytic Tools 88

Userpilot

FEBRUARY 25, 2025

This reduces support costs, improves customer satisfaction, and accelerates the iteration cycle. How user session analysis can turn observations into improvements Understanding user behavior isn’t primarily a technical challenge. To optimize UX, teams must bridge these data silos. See how with Userpilot.

Data Visualization 87

Data Visualization User Testing Customer Feedback Customer Experience 87

Userpilot

MAY 30, 2025

The notification-driven users move faster through screens, seeking the specific information promised in the alert before their attention shifts elsewhere. A user abandoning signup and completing it 3 days later doesnt signal a UX issue. Thats why you want to deeply understand the full customer journey.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Userpilot

JANUARY 16, 2024

UX mistakes will disrupt the user experience and undervalue your product. This article shows you 14 common UX mistakes designers make, plus how to avoid them and build fantastic product experiences. Not performing user research on your target audience User research forms the foundation for building effective products.

User Testing 105

User Testing Feedback Software Research Software Product Research 105

Userpilot

JANUARY 9, 2024

Understanding the difference between primary vs secondary users’ UX design is the key to creating a product that everyone loves. This article explores the differences between primary and secondary users in SaaS UX design and provides strategies for identifying them for your product. Book a demo now to learn more.

Research Software 103

Research Software User Testing Analytic Tools Feedback Software 103

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences.

Product Research 104

Product Research User Testing Research Software Data Visualization 104

Userpilot

OCTOBER 20, 2024

Increases customer retention : It creates a sense of accomplishment and connection to the product, significantly enhancing customer loyalty. For quizzes specific to a brand, users can win rewards by answering three questions correctly. As a SaaS company, implementing these game elements can help you: Accelerate user activation.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies. Decluttered UI’s are another UX trend.

Feedback Software 116

Feedback Software UX User Testing Embedded Analytics 116

Userpilot

MARCH 4, 2024

Looking for ways to uncover behavior patterns (UX) and optimize your product experience? In this article, you’ll learn: Behavioral design principles to incorporate in your user interface and experience. Six methods to identify behavioral patterns that influence user behavior. Book a demo now to begin.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Research Software 105

Centercode

JUNE 11, 2025

Schedule a demo to talk with an expert. When customizing insights for this group: Keep it brief and outcome-oriented. Highlight risks to revenue, customer satisfaction, or timelines. Example: “This integration issue has already delayed one customer pilot. How do customer insights influence Go/No-Go decisions?

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

Userpilot

JANUARY 15, 2024

The roadmap to becoming a UI/UX designer is less about following a strict path and more about embracing a mindset of continuous learning. But how do you know where to begin in UX design ? Let’s review the UI/UX roadmap, what UI and UX are, and how you can get into this career path. What is UX design?

User Testing 103

User Testing Research Software Feedback Software UX 103

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Userpilot

JUNE 4, 2024

As a product manager, you probably already understand the importance of a great onboarding UX design and its importance for customer journey optimization and user retention. In this article, though, our focus is on how you can improve the user onboarding process for your users.

Feedback Software 98

Feedback Software Research Software UX User Testing 98

Userpilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. To retain users, continuous improvement of your UX optimization efforts is critical. Measure your UX optimization efforts.

Customer Experience 105

Customer Experience User Testing Research Software Feedback Software 105

Userpilot

MAY 27, 2025

There’s no self-serve option available, so interested customers will need to get on a demo call and receive quotes based on their needs. Comprehensive in-app engagement tools: Userpilot’s mobile SDK includes a suite of engagement tools such as carousels, slideouts, and push notifications, for real-time user communication.

Software Review 73

Software Review Onboarding KPIs Data Visualization Analytic Tools 73

Userpilot

APRIL 29, 2024

TL;DR SaaS design principles help create intuitive and easy-to-navigate apps that elevate user experience, minimize friction, and improve user satisfaction. Providing easy website navigation for new visitors helps convert them into free trial users. Book a demo now. Page populated with instructional content.

Feedback Software 105

Feedback Software Research Software Analytic Tools Customer Experience 105

Userpilot

JANUARY 11, 2024

UX bias can seriously impact your research project and negatively influence your final product design. This article helps you identify potential biases affecting your UX design project. It highlights different types of biases in the user research process and how to avoid them. To learn more, book a demo today !

User Testing 105

User Testing UX Product Research Data Visualization 105

Userpilot

JULY 16, 2024

Providing a great product experience helps SaaS companies reduce churn and improve product management metrics like customer satisfaction and customer lifetime value. Not to be confused with customer experience , which is broader and envelops all interactions a user has with your company, not only those specific to the product.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Research 105

Userpilot

MAY 17, 2025

I can trigger different in-app messages, carousels, or checklists depending on what a user has or hasnt done. Each user sees what matters most to them, which helps boost user satisfaction and reduce drop-offs. #3 This simple UX touch helps increase the mobile app's retention rate and motivates users to return. #6

Feedback Software 73

Feedback Software User Testing Strategy Customer Experience 73

Userpilot

MARCH 9, 2025

The long answer: once you know what your customers want, you reduce the risk of product failure. Instead, you can build products with a better product-market fit that address all user demands and improve customer satisfaction. For example, 71% of customers now expect far more personalization than before.

Research Software 81

Research Software User Testing Analytic Tools Feedback Software 81

Userpilot

JUNE 14, 2023

Product feedback surveys help you understand user needs , identify improvement opportunities, and improve customer satisfaction. The best product feedback survey templates include the following: Likert scale customer product experience survey to assess various aspects of the product experience using a rating scale.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Userpilot

JANUARY 15, 2024

Looking for ways to incorporate empathy in UX design? We cover: The difference between sympathy and empathy in UX design. Steps to conduct user research and incorporate empathy into your design thinking process. Tools for user research and empathic UX design. Wondering how to observe power user behavior?

User Testing 105

User Testing Customer Experience Data Visualization Research Software 105

Userpilot

JULY 10, 2024

A customer experience strategy revolves around tracking customers’ sentiments and perceptions about interactions with your brand across all touchpoints and aims to improve customer satisfaction. In contrast, customer engagement has a narrower scope, focused on maintaining relationships.

Customer Experience 110

Customer Experience User Testing Customer Feedback Data Visualization 110