article thumbnail

What Is Secondary Navigation? [+ Examples]

Userpilot

Collecting navigation feedback with surveys to refine and improve secondary navigation based on user insights. If you need to improve your platform's usability and user engagement, why not book a Userpilot demo to see how you can implement your navigation strategy? Customizing in-app tooltips with Userpilot.

article thumbnail

How to Measure and Prevent Defect Escapes in Any Project

Johanna Rothman

Finally, the team, a product leader, or the customer(!) might demo the feature. But, Something Happens when you release a new increment to the customer. The customer finds a problem, a defect. That defect escaped all your checklists, approvals, and demos. It's time to measure and learn from defect escapes.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How to Incorporate Customer Feedback in the Product Development Process

Usersnap

Workshops taking place both in Germany and Singapore are among the paths taken. Soon after integrating this solution into the delivery chain, CSAT (customer satisfaction) scores exceeded 80%, while the on-time delivery performance reached 97% or more across the globe. We offer free trials and demos.

article thumbnail

UI UX Roadmap for Starters: How to Become a Designer?

Userpilot

Book a Userpilot demo to see how you can easily apply UI/UX principles for free! UX design —short for User Experience Design—focuses on creating products that offer meaningful and relevant experiences to users. You can book a Userpilot demo to see how you can easily apply UI/UX principles for free! What is UX design?

article thumbnail

User Research: What Is It and How to Do It in SaaS

Userpilot

User research methods for SaaS: Usability testing User testing User interviews Focus groups Session replays First click testing User feedback surveys Card sorting A/B testing Product analytics Heatmaps Userpilot can help you conduct user experience (UX) research and easily interpret the data. What is user research?

article thumbnail

Market Gaps: 10 Ways to Spot Untapped Customer Needs

Userpilot

Book the demo! A market gap is a discrepancy between customer needs and expectations and what the existing products in the market offer. By tracking user conversions at key touchpoints in the user journey , you can identify where users might face difficulties, experience friction , or drop off altogether.

article thumbnail

End-User Training SaaS: How To Train New Users And Drive Product Adoption

Userpilot

Friction and perceived complexity are major reasons that users in the early journey stage churn. If you onboard these types of customers properly, and train them, you won’t lose them. It helps users get support faster which in turn, improves customer satisfaction. Minimum viable onboarding workshop.