Userpilot

JANUARY 15, 2024

Good survey questions gather timely feedback on recent developments to understand what customers expect to happen next. One example would be surveying customers right after new product releases, feature updates, or other major changes occur. Example of in-app guidance for explaining product customization.

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

MAY 14, 2023

You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. Feedback widgets allow you to get feedback passively on topics like feature requests and prompt smiley face surveys to measure customer satisfaction. Create NPS surveys with Userpilot.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. This results in revenue growth and high user stickiness.

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Feedback Software 98

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Case studies.

Embedded Analytics 98

Embedded Analytics Customer Experience Customer Satisfaction Software Review 98

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 98

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 98

Userpilot

NOVEMBER 28, 2022

What’s worse, there’s no one-size-fits-all approach—you’ll often find yourself needing multiple service channels. So, having an interactive guide in your arsenal is a no-brainer because it helps to drive better user satisfaction while keeping costs low. It’s a good way to reduce customer wait time.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Embedded Analytics 98

Userpilot

MARCH 25, 2022

You can use custom event triggers to target your surveys to specific user segments at a specific moment in their user journey. Truth be told, there are many options to gauge customer satisfaction — in-app surveys, email surveys, phone calls, you name it. In-app survey tools show you the analytics side in real-time.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Creating a user persona can be hard sometimes. In this article, we’ll take a quick look over what a user persona is and how to create one. SaaS User Persona Example -Userpilot: Product Manager 2.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. What is a customer education program?

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

APRIL 6, 2023

You can collect contextual feedback through targeted questions after a customer interacts with your product. Five examples of general in-app feedback include: Programming NPS surveys to trigger in-app once every six months or annually so you can keep tabs on customer loyalty levels and find improvement opportunities.

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Userpilot

MAY 3, 2023

It enables you to create custom NPS surveys , analyze them, and program follow-up actions based on users’ responses. You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights.

Data Visualization 97

Data Visualization Product Research Software Review Feedback Software 97

Userpilot

NOVEMBER 16, 2022

There are four main benefits to B2B marketing automation: reduced customer churn , increased customer lifetime value , better data collection, and reduced marketing costs. One great example of B2B marketing automation is growth loops – a self-sustaining approach where users fuel future growth with their outputs.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. Lay out a customer journey map. Create a customer success playbook for each stage. Measure your results with product analytics and keep improving. Here’s an example: 4.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? Continuous customer feedback collection is vital to business success. That’s because customers understand your product more than anyone else and their demand drives revenue. Nicereply’s CES surveys example.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. Lay out a customer journey map. Create a customer success playbook for each stage. Measure your results with product analytics and keep improving. Here’s an example: 4.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

JUNE 12, 2023

Here are some things you stand to gain: Understand the needs and expectations of your user personas: Through market research , you’ll learn the general needs of your target market and try to weigh them against what you currently offer. Examples of questions to ask in user persona surveys: What will you be using {product name} for?

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

Userpilot

SEPTEMBER 12, 2022

And how is it different from satisfaction? Customer delight is consistently exceeding your customer’s expectations across the entire journey. Customer satisfaction only requires you to meet customers’ expectations—whereas customer delight is about overdelivering. How to measure customer delight.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

DECEMBER 3, 2022

Customer lifecycle management vs. customer relationship management. Both entities help businesses foster customer relationships, increase customer satisfaction , and ensure recurring profits. You can use ready-made user persona templates to define your ideal customer, their pain points, and their goals.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

MAY 26, 2022

Why is product education important for SaaS businesses? A solid customer education program increases customer satisfaction, improves customer retention , and ultimately leads to a boost in revenue. Customer education helps increase customer satisfaction. Self-service.

Feedback Software 98

Feedback Software Analytic Tools Research Software Education 98

Userpilot

NOVEMBER 20, 2022

Provide in-app guidance in the form of subtle hints, tooltips , or other in-app messages where users need it. Leverage AI-generated video tutorials to engage users inside your app without spending a lot of resources. Offer self-service support with an in-app resource center to allow customers to find instant help.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

APRIL 6, 2023

You can collect contextual feedback through targeted questions after a customer interacts with your product. Five examples of general in-app feedback include: Programming NPS surveys to trigger in-app once every six months or annually so you can keep tabs on customer loyalty levels and find improvement opportunities.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

NOVEMBER 27, 2023

Whereas for established ones the average customer retention rate is as high as 90%. Research by SaaS Capital provides further proof of such high retention rates, reporting a median net retention rate of 102% and a median gross retention rate of 91% across SaaS companies. That’s where customer churn analytics comes in.

Product Research 102

Product Research Data Visualization Feedback Software Analytic Tools 102

Userpilot

AUGUST 26, 2022

Use different feedback surveys to collect a variety of customer experience scores like customer satisfaction, customer effort, and Net Promoter Score. 13 User feedback best practices to keep in mind when collecting user feedback. Segment your users before asking for any feedback.

Feedback Software 97

Feedback Software Customer Feedback User Testing Analytic Tools 97

Userpilot

JANUARY 9, 2023

What is customer retention marketing? Customer retention marketing is any marketing strategy focused on keeping your existing customers happy and engaged. It involves improving customer satisfaction to drive customer loyalty, lower churn rate, and increase repeat purchases.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

MARCH 23, 2023

Create a personalized onboarding flow to help users reach the Aha! 3: Poor customer service or experience with the sales teams can make customers churn. Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: moment faster. #3:

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

JULY 27, 2022

There are four primary ways of collecting active feedback: in-app surveys , email feedback surveys, usability testing, and user interviews. In comparison, passive feedback is the one initiated by the user. The passive approach is beneficial because it doesn’t disrupt the UX and shows users that you’re dedicated to meeting their needs.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

FEBRUARY 3, 2023

TL;DR The customer onboarding lifecycle is an ongoing process focused on training users and helping them realize the value of your product. The customer onboarding lifecycle can be divided into 3 stages: primary, secondary, and tertiary. SaaS users like the freedom to explore the product by themselves.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success.

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Userpilot

APRIL 29, 2022

A good onboarding specialist not only deeply understands the technical side of the product but also poses decent industry knowledge to provide key pointers and contextual help for customers. For example, if you work for an SEO automation tool, this is your duty to learn everything about SEO and assist users in achieving their SEO goals.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Reporting Tools 98

Userpilot

JULY 20, 2023

Weak customer relationships (resulting from not listening through regular customer feedback surveys ). How to track and identify potential churn issues: Measure customer satisfaction across the user journey. Track feature usage to understand customer engagement. Identify at-risk customers using NPS surveys.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Userpilot 2.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JUNE 10, 2022

identify which requests you can tackle first using product analytics and segmentation. notify customers of newly launched features and explain to them why you can’t develop the other requested features. Users send bug reports when they’re using your product and it suddenly stops functioning as it should.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

JULY 7, 2021

Step 4: (Option 2) Use a tool to build a user feedback survey with no code. How to use user feedback surveys. Use user feedback surveys to improve onboarding. User NPS feedback surveys to measure customer satisfaction. Reduce churn with user feedback surveys. An example of an NPS survey by Userpilot.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

AUGUST 20, 2022

So put yourself in your customer’s shoes and think about how you’d perceive your brand across every stage of the journey. Though not with your imagination, but using data instead: Conduct customer effort surveys to know how much friction they’re facing with your business. ConvertKit’s branched onboarding example.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98