Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization 88

Data Visualization Customer Satisfaction Analytic Tools User Testing 88

Userpilot

FEBRUARY 2, 2023

In the process of setting up a user feedback system and looking for successful customer satisfaction survey examples to inspire you? In this article, we will go over the basics of creating a customer satisfaction survey – questions to include, design best practices, and also show you some helpful templates.

Customer Satisfaction 95

Customer Satisfaction Product Research Feedback Software Research Software 95

Userpilot

APRIL 11, 2024

If you’re not tracking customer satisfaction metrics, you’re probably losing customers every day, and you don’t even realize it. But customer satisfaction is a huge domain, with myriads of product engagement touch points to track – where do you even begin?

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Customer Satisfaction Data Visualization Customer Experience Customer Feedback 52

Userpilot

JUNE 25, 2023

Collecting user feedback is a key element of any product growth strategy. TL;DR The customer satisfaction (CSAT) score is a metric that measures how customers feel about your product and how many satisfied customers you have across your total user pool. How to measure customer satisfaction?

Customer Satisfaction 96

Customer Satisfaction Product Research Customer Feedback Customer Experience 96

Userpilot

APRIL 22, 2024

Learning from the success of product-led growth examples can be a game changer for your business. This article examines the most important qualities of a product-led company, as well as examples of product-led companies that have cracked the code. Network effects : As more users adopt your product, its value increases dramatically.

Feedback Software 92

Feedback Software Product Research Customer Experience Strategy 92

Roman Pichler

DECEMBER 4, 2023

My intention with this article is to show how product teams can use a product strategy to guide their discovery work and maximise the chances of creating successful products. Luckily, there is a solution: Using a validated product strategy that provides the input of the product discovery work. [5] In other words, it must be validated.

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Userpilot

OCTOBER 20, 2023

However, sentiment analysis takes things a step further to get a clearer view of your brand reputation in the eyes of multiple customer segments. In this guide, we’ll go over what sentiment analysis is, why you should do it, and look at 10 sentiment examples! How to collect customer feedback and opinions for sentiment analysis?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. Send CSAT surveys to measure overall customer satisfaction with your product.

Customer Satisfaction 98

Customer Satisfaction User Testing Data Visualization Customer Experience 98

Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data.

Customer Satisfaction 97

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 97

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? Increase customer loyalty with reward programs for feedback, reviews, and referrals.

Data Visualization 97

Data Visualization User Testing Customer Experience Analytic Tools 97

Usersnap

SEPTEMBER 21, 2021

A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. This article details everything you need to know about the ins and outs of successful customer satisfaction surveys. Conduct More Customer Satisfaction Surveys What Are Customer Experience Surveys?

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

Userpilot

APRIL 18, 2023

It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. The 5 types of customer satisfaction survey questions are: 1. What is a customer satisfaction survey?

Customer Feedback 90

Customer Feedback User Testing Customer Satisfaction Customer Experience 90

Userpilot

APRIL 22, 2024

How to gather data for customer sentiment analysis Send in-app surveys to collect quick feedback. Track customer behavior for experience insights. Monitor customer opinions on review sites. Examples of customer sentiment dashboards Track changes in sentiment scores over time. A review of Userpilot.

Data Visualization 83

Data Visualization Dashboard Customer Feedback User Testing 83

Roman Pichler

SEPTEMBER 13, 2022

An effective product strategy is key to successfully create, enhance, and manage a product. There is no point in worrying about the product details and writing user stories if a sound product strategy is missing. But what exactly is a product strategy? Figure 1: My Product Strategy Model. Four Artefacts.

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Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention.

Product Research 97

Product Research Customer Satisfaction User Testing Customer Feedback 97

Userpilot

NOVEMBER 7, 2023

That said, we’ll go over how to build a strong customer engagement strategy that cultivates trust and unlocks product growth. TL;DR Customer engagement is the level of involvement and interactions that customers have with a brand’s product or service. What is customer engagement?

Feedback Software 97

Feedback Software Analytic Tools Research Software User Testing 97

Userpilot

JUNE 14, 2023

Product feedback surveys help you understand user needs , identify improvement opportunities, and improve customer satisfaction. The best product feedback survey templates include the following: Likert scale customer product experience survey to assess various aspects of the product experience using a rating scale.

Product Research 97

Product Research Feedback Software User Testing Customer Feedback 97

Userpilot

FEBRUARY 22, 2024

This article examines how to create an exceptional customer support strategy. We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy. TL;DR SaaS customer support is the process of assisting customers who use your product.

Feedback Software 87

Feedback Software Analytic Tools Customer Feedback Customer Experience 87

Userpilot

JUNE 28, 2023

Customers are the lifeblood of any business, and asking good feedback questions is critical to gauging their thoughts about your product or service and its perceived strengths and weaknesses. When used correctly, customer feedback can shape your growth strategy, help you detect issues, improve your brand image, and increase customer loyalty.

User Testing 97

User Testing Customer Feedback Customer Satisfaction Feedback Software 97

Userpilot

APRIL 8, 2024

Following the right SaaS growth strategies can make a difference in how your business evolves and survives. But what exactly is a growth strategy? Let’s explore the different types of growth strategies, how to create them, and multiple ways you can unlock product growth with real actionable strategies.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

The Product Coalition

MARCH 8, 2024

Explore digital transformation strategies for enterprises Have you wondered why digital transformation strategies are a necessity? This comprehensive guide empowers you to harness the power of digital transformation strategies, propelling your business toward a thriving future. What are digital transformation strategies?

Enterprise 126

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Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?

Feedback Software 97

Feedback Software Analytic Tools Customer Experience User Testing 97

Userpilot

MARCH 29, 2024

Looking for practical customer journey analytics examples to inspire your own strategy? This guide discusses how customer journey analytics can help you understand customer interactions with your business. Use data analytics tools to analyze customer journeys and spot patterns in user behavior.

Data Visualization 89

Data Visualization Analytic Tools Customer Feedback Customer Experience 89

Userpilot

APRIL 10, 2023

Apart from offering delightful products, these companies have managed to successfully leverage their freemium strategy to drive product growth. And if you decide to go the freemium route, we look at some best practices and check out examples of their successful implementation. What is a freemium strategy? Book the demo !

Feedback Software 88

Feedback Software Analytic Tools User Testing Strategy 88

Userpilot

SEPTEMBER 14, 2023

TL;DR Customer segmentation is the process of splitting users into groups based on shared characteristics. There are many different ways to segment and define user segments. There are many types of user segmentation models to choose from. Why is it important to segment users? Common behaviors (i.e.,

Customer Experience 98

Customer Experience Analytic Tools User Testing Feedback Software 98

Userpilot

APRIL 21, 2024

Drive customer satisfaction – When customers get help quicker, their satisfaction with your product goes up. If you’re confused about how to reduce support tickets, here are 15 proven strategies to help you out: Personalize your onboarding guidance so customers are better equipped from the start.

Feedback Software 101

Feedback Software Analytic Tools Data Visualization Customer Feedback 101

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Customer Experience 101

Userpilot

MARCH 27, 2024

That said, let’s explore some secondary navigation examples, the role of secondary navigation in UX, the key differences between primary and secondary navigation, and share some strategies to aid your navigation. Combined menus that integrate within primary navigation, expanding for detailed access and maintaining user focus.

Feedback Software 103

Feedback Software Research Software Data Visualization Product Research 103

Userpilot

JANUARY 23, 2024

Product positioning strategies are not only a marketing tactic but a survival strategy. In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. Why are product positioning strategies important?

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

APRIL 25, 2024

If you’re seeking open-ended questions examples that elicit meaningful insights, this guide is tailored for you. We cut straight to practical, usable examples you can immediately incorporate into your user research or interviews. Let’s delve into each of these strategies.

Research Software 52

Research Software User Testing Feedback Software Analytic Tools 52

Userpilot

OCTOBER 4, 2022

Looking for some customer retention examples to inspire your strategy? In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. Read on to see what they’re doing right and why their strategies are so effective. Trello did it when they got to 10 million users.

Feedback Software 96

Feedback Software Customer Experience Customer Feedback Data Visualization 96

Userpilot

FEBRUARY 9, 2023

If you’ve been in the product and SaaS space for a bit, there’s no way you haven’t heard the term product-led growth strategy. Finally, we look at some excellent examples of its implementation for SaaS onboarding and relevant metrics. If the product is good enough and drives value for customers, they are happy to pay.

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Userpilot

APRIL 25, 2024

TL;DR Market research is a systematic and objective process crucial for understanding target markets, refining business strategies, and informing decisions, which includes collecting, analyzing, and interpreting data on customers, competitors, and the industry. Gone are the days when just intuition or subjective judgment was enough.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Userpilot

JANUARY 15, 2024

You can’t use the same metrics to measure marketing efforts just because it’s useful for user satisfaction. Being able to calculate metrics like customer acquisition cost CAC, lifetime value LTV, and churn rates for all existing customers without manually crunching the numbers saves you a ton of time.

Data Visualization 100

Data Visualization Onboarding KPIs KPI Dashboard 100

Userpilot

JANUARY 26, 2023

Anyone would agree that advocating for customers is good for long-term business. But what are some customer advocacy examples for this? Becoming a customer-first company is easier said than done. Personalizing the onboarding process according to the user needs and goals, like ConvertKit.

User Testing 86

User Testing Feedback Software Customer Feedback Customer Experience 86

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! Start designing your strategy by clarifying the business goals.

Research Software 95

Research Software Analytic Tools Feedback Software User Testing 95

Userpilot

MARCH 21, 2024

Read on to find out the different types that make a customer profile, how you can create a customer profile template in 5 steps, and some customer profile examples. The B2B Customer Profile Template captures in-depth insights into business clients, aiding in developing strategies for partnership and revenue growth.

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Data Visualization User Testing Customer Experience Customer Feedback 103