UX Planet

APRIL 17, 2025

In the fast-paced world of eCommerce, knowing the difference between UX and CRO is like knowing the difference between night and day. While UX is all about creating a delightful customer journey, CRO zeroes in on converting those delightful moments into actual sales. Ready to transform curious clicks into loyal customers?

UX

UX Planet

JANUARY 1, 2025

User experience: Measure how UX research impacts the user experience. Task success rate measures how effectively an individual user completes tasks. For example, if 80 out of 100 tasks are completed successfully, task success rate will be80%. User satisfaction score (CSAT). returning customers).

Data Visualization

Userpilot

MAY 17, 2025

Did the user discover a core feature? In this post, Ill break down 8 strategies that move the needle, with real examples from apps that have figured it out. 8 Best mobile app user retention strategies in short If you want a quick overview before diving in, here are my favorite mobile app retention strategies.

Feedback Software

UX Planet

MARCH 29, 2025

Written by MaryMoore If youre new to UX design and havent considered strategy yet, now is the time to start. In any case, hang around because well go over why UX design strategy is crucial, how to create one, and what the problems arefor you, your team, and, most importantly, your customers. What Exactly is UX Strategy?

Feedback Software

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. This fundamental gap in understanding is where UX Research becomes not only valuable but essential for driving authentic and lastinggrowth.

User Testing

Userpilot

JULY 12, 2025

For example, we might find that free trial users in Europe spend more time exploring advanced features before upgrading, which informs targeted upsell campaigns. For example, we can promote advanced modules to power users who demonstrate high engagement. Create a segment for power users in Userpilot.

Analytic Tools

UX Planet

OCTOBER 24, 2024

It includes three key components: Products & Services ( A list of what your business offers that helps customers complete their jobs), Pain Relievers ( How your products or services reduce or eliminate customer pains) and Gain Creators ( How your products or services create benefits and enhance customer satisfaction).

User Testing

Userpilot

FEBRUARY 4, 2025

For example, a low conversion rate may indicate friction in the onboarding process or a lack of perceived value. However, a high rate suggests that users quickly understand and appreciate the benefits of your product. A higher stickiness ratio suggests your product is a regular part of users routines. User stickiness formula.

Onboarding KPIs

UX Planet

MAY 1, 2025

For example, instead of merely presenting numbers, we can incorporate storytelling into the user experience, transforming each financial action into a personal goalsuch as saving for a vacation or a childs educationmaking the experience more relatable and motivating. Instant Feedback: Provide immediate confirmation (e.g.,

Banking

Userpilot

OCTOBER 10, 2024

When done well, it can be the difference between a user becoming a loyal customer or churning after the first week. That’s why we’ll go over what onboarding is in SaaS and analyze 8 onboarding examples from reputable SaaS companies to learn what they’re doing right (or wrong).

Onboarding KPIs

Userpilot

JULY 17, 2025

Understanding your main goal helps in finding the right lifecycle email marketing examples and strategies. Onboarding and activating new users Driving adoption of key features Improving trial-to-paid conversion rates Announcing new features effectively How are you currently trying to solve this?

Onboarding KPIs

Userpilot

MARCH 4, 2025

It captures everything from button clicks and form submissions to users' time on specific tasks. Think of it as a high-resolution lens that shows where users thrive or struggle during their sessions. How is real user monitoring different from synthetic monitoring? This way, you can make timely adjustments.

Data Visualization

UX Planet

APRIL 19, 2025

For example, we included active context indicators that showed which parts of the conversation were being considereda visual way to explain the systems functioning without overwhelming users with technical detail. Users could choose between more predictable, consistent outputs or opt for bold, diverseideas.

Generative AI

UX Planet

MARCH 15, 2025

Example of anOKR: Objective: Improve the user experience of the checkoutprocess. better UX higher conversion increased revenue). Measure user behavior at each stage (completion rate, interaction time, frustration points). Use OKRswhen: You need to drive strategic improvements in UX, usability, or engagement.

Onboarding KPIs

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights.

Data Visualization

Userpilot

OCTOBER 31, 2024

When it comes to collecting customer feedback, it offers a survey template library, which includes all industry-standard surveys, like NPS and customer satisfaction surveys. The survey settings allow you to send it to a specific user group and set it to appear at regular intervals, for example, every 3-4 months.

Feedback Software

UX Planet

NOVEMBER 4, 2024

Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. Photo by KOBU Agency Usability testing is a user experience (UX) research methodology carried out to uncover problems and opportunities in a design. Ok, that’s great for UX theory nerds.

User Testing

Userpilot

MARCH 4, 2025

DebugBear If your products user experience hinges on page speed and front-end performance, DebugBear zeroes in on metrics like load time and Core Web Vitals. It helps you see which site elements slow down user sessions, making it straightforward to address blocks and boost engagement. Example of DebugBears dashboard.

Data Visualization

UX Planet

FEBRUARY 6, 2025

Wheres the authenticity, the cutting-edge aesthetics or the refined UX that we know customers crave from a premium digitalservice? How toApply: In UX/UI: Surprise users with playful iconography, Easter eggs or custom animations. Wheres the brand identity?

Banking

Userpilot

FEBRUARY 25, 2025

This reduces support costs, improves customer satisfaction, and accelerates the iteration cycle. How user session analysis can turn observations into improvements Understanding user behavior isn’t primarily a technical challenge. To optimize UX, teams must bridge these data silos.

Data Visualization

Centercode

JUNE 11, 2025

Share quotes or survey comments that capture user frustration. Example: “Lisa gave up after trying to connect Slack three times. When sharing user testing results with product engineers: Include environment and platform details. Example: “Multiple testers failed to connect Slack. Offer clear reproduction steps.

User Testing

Userpilot

MARCH 21, 2025

It starts with understanding user behavior, improving performance, and delivering a seamless experience. My team at Userpilot has helped countless product teams enhance their mobile UX without compromising performance. It ensures faster load times, intuitive navigation, and a smooth user experience. Conduct user testing.

Analytic Tools

Userpilot

NOVEMBER 7, 2024

Here are the six key steps to follow as a guide during your decision-making process: Identify difficulties & major time sinks : Pinpoint friction points in your current customer success process, such as communication gaps, data access issues, or time-consuming manual tasks, and assess their impact on productivity. Custom dashboards.

Data Visualization

UX Planet

NOVEMBER 18, 2024

Well-designed onboarding helps to: Lower the threshold of entry for new users; Make it more likely that the user will stay with the product and use it regularly; Increase user satisfaction; Reduce the number of support requests. Learnify — UX/UI design of the online courses platform 4.

Feedback Software

Userpilot

MARCH 9, 2025

Instead, you can build products with a better product-market fit that address all user demands and improve customer satisfaction. However, because customer needs and market conditions are constantly evolving, customer research can’t be a one-time thing.

Research Software

Userpilot

MARCH 5, 2025

Analytics dashboards (premade + custom): Userpilot provides ready-made dashboards for instant insights, plus the option to create custom dashboards tailored to your specific KPIs. Example of a Userpilot dashboard showing free trial to paid user conversion rate. An example of Pendos dashboard.

Data Visualization

Userpilot

JUNE 29, 2025

This is when I catch foundational UX issues, such as unclear labels, dead ends, or weak visual hierarchy, while they’re still quick and inexpensive to fix. After product launches and redesigns: Once a new feature or major UX redesign is live, I shift the focus to post-launch summative usability testing to measure real-world impact.

User Testing

UX Planet

JUNE 30, 2025

We examine both quantitative gains — such as higher customer satisfaction scores, rising self-service usage and digital adoption rates — and qualitative developments, including more personalized services, smarter virtual assistants and greater accessibility in digital banking. In the UK, NatWest’s AI assistant, “Cora,” handled 11.2

Data Visualization

Userpilot

APRIL 16, 2025

Resource centers (in-app): are embedded in your product to deliver contextual help when users need it. It typically includes features like interactive walkthroughs that help UX designers and marketing teams improve customer satisfaction, drive feature adoption, and reduce time spent on routine customer requests.

Analytic Tools

Userpilot

FEBRUARY 9, 2025

Numbers alone can be misleading higher engagement doesnt always mean user satisfaction. User feedback is valuable , but without data, its just opinions. Session replays and heatmaps show user friction , but they dont explain why it happens. It answers key questions like: How many users adopted a feature?

Data Visualization

Userpilot

MAY 30, 2025

The notification-driven users move faster through screens, seeking the specific information promised in the alert before their attention shifts elsewhere. A user abandoning signup and completing it 3 days later doesnt signal a UX issue. Thats why you want to deeply understand the full customer journey. And before that?

Analytic Tools

Userpilot

JULY 22, 2025

With Userpilot, you can move beyond static email campaigns and leverage in-app messaging triggered by user behavior. This ensures users receive guidance when they need it most, directly within your application. By tracking activation funnels, you can identify drop-off points and deploy targeted messages to help users overcome friction.

Onboarding KPIs

Modus Create

FEBRUARY 12, 2025

This evolution allows teams to prioritize prevention over remediation, significantly enhancing efficiency and customer satisfaction. Organizations adopting predictive testing are setting new benchmarks for reliability and speed, delivering products that exceed user expectations. billion by 2028.

Analytic Tools

Userpilot

FEBRUARY 12, 2025

However, product stickiness isnt just a metric it reflects real user behavior. For example, if users log in frequently but arent using key features, is the product actually sticky? Thats why measuring stickiness requires combining metrics with behavioral insights like session replays and user feedback. Lness (L20/30, etc.):

Analytic Tools

UX Planet

DECEMBER 6, 2024

Written by Mary Moore, copywriter at Shakuro As a UI/UX designer or a startup founder, youre likely acutely aware of the countless challenges that come with this task. How do you create an experience that captivates users and enhances their learning journey? Examples include Moodle and Blackboard. Take a look at Kahoot!

Feedback Software

Userpilot

JUNE 10, 2025

This will give you a general overview of your app’s health and serve as an immediate indicator of user satisfaction and retention. To calculate your app churn rate, divide the number of customers lost in a specific period by the total number of customers at the start of the period. Other ‘Aha!’

Analytic Tools

Userpilot

JANUARY 21, 2025

Session replays Session replays are the most helpful and obvious for identifying those ‘frustrated sessions’ where users are clearly struggling (i.e. For example, you can use session replays to see cases where users try to perform actions that aren’t part of the core functionality, like broken links on specific web pages.

Data Visualization