UX Planet

APRIL 3, 2024

Actionable tip: Use SMART criteria (Specific, Measurable, Achievable, Relevant, Time-bound) to articulate what you want to achieve, whether it’s increasing conversion rates, improving user satisfaction, or identifying friction points in the user flow. SMART framework. Image by bitesizelearning. Storyboard example.

User Testing 88

User Testing Customer Feedback Customer Experience Data Visualization 88

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 88

Research Software Analytic Tools Feedback Software User Testing 88

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

Customer Feedback 87

Customer Feedback Product Research Feedback Software User Testing 87

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. It helps us meet customers’ demands, needs, and expectations. These are planning, analysis, design, development, testing, implementation, and maintenance. It covers planning, estimating, and scheduling.

Feedback Software 136

Feedback Software Reporting Tools Software Developers Software Development 136

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work? A/B testing.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software User Testing 90

Userpilot

JANUARY 29, 2024

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

JULY 8, 2021

Invented in 2007 by Dave McClure, pirate metrics is a framework that is still used by businesses to measure and optimize customer interaction across their lifecycle. But how does the pirate metrics framework work for SaaS and how can it help drive growth? Dave McClure's Pirate Metrics framework. In short- AARRR.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Framework 98

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Study behavior trends to highlight any UX designs users avoid. SMART goal-setting framework.

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Research Software 95

Usersnap

DECEMBER 10, 2023

User Acceptance Testing (UAT) is important for more agile software development teams. It’s the last stage in the software development life cycle, and it ensures every product meets the requirements and designations of the users. This is why the magic of the best user acceptance testing tools is crucial.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

OCTOBER 18, 2022

Hiccups in user experience. Let’s get down to the nitty-gritty and learn how to perform user analysis. User analysis shows how users experience the product, what they like, and why they churn. Learn which features customers use the most and what features they might need. What is user analysis?

Customer Feedback 94

Customer Feedback Data Visualization User Testing Analytic Tools 94

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? Define strategic goals using the SMART framework to align with business needs.

Data Visualization 91

Data Visualization User Testing Customer Experience Analytic Tools 91

Userpilot

DECEMBER 13, 2023

TL;DR JTBD surveys identify unmet customer needs and satisfaction, guiding product improvement and increasing customer happiness. JTBD surveys are useful for spotting what’s missing, shaping new products, and making users happier. What is the JTBD framework?

Product Research 104

Product Research Data Visualization User Testing Customer Feedback 104

Userpilot

MAY 21, 2023

To prioritize the features to develop, use a framework like the Kano model or Cost of Delay. Before you build a complete feature, run prototype tests to validate the ideas. Popular validation techniques involve fake door testing and the Wizard of Oz. Always beta-test your features before releasing them to the whole user base.

Onboarding KPIs 80

Onboarding KPIs Feedback Software User Testing Product Research 80

Userpilot

APRIL 16, 2024

Use the insights to optimize the problematic touchpoint, for example, with in-app experiences. Test the effectiveness of the optimizations by tracking their impact and running experiments. User insights are used to personalize their experiences , for example, by tailoring the onboarding flows to their use cases.

Data Visualization 94

Data Visualization Customer Feedback Analytic Tools Feedback Software 94

Userpilot

AUGUST 13, 2023

Examples of different prioritization frameworks. A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. Why should product managers use a prioritization framework? And what to do after prioritizing features.

Data Visualization 91

Data Visualization User Testing Customer Experience Feedback Software 91

Userpilot

FEBRUARY 9, 2023

TL;DR Product optimization is a process of improving aspects of the product, like the UI, in small increments to better satisfy user needs and deliver on business goals. Product discovery helps teams achieve the product-market fit , while product optimization focuses on small changes to the user experience that increase the product value.

Product Research 87

Product Research User Testing Feedback Software Analytic Tools 87

The Product Coalition

JANUARY 11, 2023

Photo by Dylan Gillis on Unsplash Market research and user experience research (UXR) are often confused as being the same thing, but they are actually distinct fields with their own goals and methods. UX research helps to improve customer satisfaction, reduce complaints and drop-off rates, and make products more user-friendly.

User Testing 128

User Testing Product Research Data Visualization Customer Feedback 128

Userpilot

MARCH 28, 2024

Its aim is to help teams understand user behavior and offer actionable insights on how to improve the user experience. Armed with such insights , teams can better prioritize product initiatives to deliver more customer value faster. User retention dashboard in Userpilot. How to perform user analysis?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users.

Data Visualization 82

Data Visualization UX Research Software Feedback Software 82

Userpilot

FEBRUARY 25, 2024

Enhance sales funnel conversions with in-app guidance , using interactive walkthroughs to showcase features and reduce user frustration. Use A/B testing to identify effective CTAs and optimize conversion pathways, comparing tools like tooltip versus modal prompts. A/B testing with tooltips with Userpilot.

Data Visualization 96

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 96

Userpilot

OCTOBER 30, 2022

In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. The 3 main components of customer experience. 17 practical strategies for improving your user experience. Ensure to provide great customer service.

Feedback Software 83

Feedback Software Research Software Customer Experience User Testing 83

Split

MARCH 20, 2024

This spans planning, development, testing, approval, deployment, release, and post-implementation support. With established release review procedures, code progresses to staging and production only after passing predefined quality checks and acceptance tests. What is the Release Management Process Flow?

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Usersnap

NOVEMBER 6, 2020

Similarly, 88% of users don’t return to a website after bad user experience. These days users expect remarkable experiences every time they interact with an app, products, support, or a website and in case they don’t get it, you may never have a second chance with them. That’s right! This is why UX matters.

Feedback Software 111

Feedback Software Research Software Weak Development Team UX 111

Userpilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Onboarding KPIs 87

Userpilot

NOVEMBER 21, 2023

New feature or product enhancement checklist: Gather ideas for new features and improvements from customer requests and feedback. Prioritize ideas to select the ones with the greatest potential to improve the lives of your customers. Once the feature development is over, run beta tests to evaluate it in real-life conditions.

Product launches 88

Product launches User Testing Product Research Analytic Tools 88

Userpilot

APRIL 29, 2024

You can use segmentation to find the most loyal customers who can promote your product through WOM. Teams use it to target users whose trials are ending to drive upsells. When testing new features , enable them to the power user segment and track their performance. How to segment customers in Userpilot : power users.

Customer Experience 93

Customer Experience User Testing Customer Feedback Analytic Tools 93

Userpilot

APRIL 30, 2024

Wondering how to properly measure user experience and what metrics to track? Let’s explore what the user experience is, the types of metrics you can use, and how to measure them to improve product engagement. The user experience involves every feeling, process, and result that a user gets when interacting with a product.

Customer Experience 52

Customer Experience Data Visualization Onboarding KPIs User Experience 52

Userpilot

FEBRUARY 24, 2023

TL;DR Feedback loops consist of actions that involve collecting feedback and acting on it to solve customer pain points and add value to the product. Positive feedback loops confirm you’re doing the right thing while negative feedback loops are a chance to solve issues and improve the user experience.

Product Research 96

Product Research Feedback Loop Feedback Software User Testing 96

Userpilot

SEPTEMBER 14, 2023

You can also use segmentation to help you identify and target at-risk users accordingly to reduce the churn rate. Finally, use segmentation to figure out who your ‘power users’ are and leverage their expertise for beta testing. If you want to build advanced user segments easily, give Userpilot a go.

Customer Experience 92

Customer Experience Analytic Tools User Testing Feedback Software 92

CardBoard

AUGUST 18, 2023

They provide hard facts about your product, like the number of active users or the conversion rate. Qualitative metrics, on the other hand, are more subjective and provide insights into user satisfaction, preferences, and behaviors. They can be gathered through methods like user interviews, surveys, and usability tests.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Customer Feedback 52

Userpilot

AUGUST 29, 2023

formulating a product launch plan) Work with the customer support teams to use valuable insights gathered from user feedback Work closely with the sales team for a better market understanding Product owner A product owner is a role in the Scrum framework responsible for maximizing the value of the product.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Research Software 96

Product Innovation Educators

FEBRUARY 20, 2023

The Product-Market Fit Pyramid is the key framework, and it has five layers that build on each other. Target customer 2. User experience (UX) Write down your hypotheses in each layer then test the product with customers to see where you’re at with product-market fit. Target customer 2.

User Testing 102

User Testing Product Management Product Manager Data Visualization 102

Userpilot

SEPTEMBER 16, 2021

How to measure the key product metrics at each stage of the user journey. You can measure SaaS products by tracking specific metrics across different stages of the user life cycle, using the Pirate metrics framework (AARRR). Product active usage metrics you can track: feature usage, stickiness, customer engagement score.

Onboarding KPIs 94

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 94

Userpilot

OCTOBER 4, 2022

With three main parts: input, action, and output, growth loops come in many formats including referral programs, user-generated content, social shares, and more. The Pirate Metrics Framework organizes the traditional funnel into five stages in the customer journey: Acquisition, Activation, Retention, Referral, and Revenue ( AARRR ).

Customer Experience 98

Customer Experience User Testing Onboarding KPIs Software Review 98

Userpilot

OCTOBER 24, 2023

That said, we’re going to go over what resurrected users are, how you can identify dormant users, as well as explore tactics to improve customer retention. TL;DR Resurrected users are individuals who were previously inactive but are now re-engaged as a result of a targeted retention strategy. Current user retention.

Customer Experience 84

Customer Experience User Testing Customer Feedback Onboarding KPIs 84

Userpilot

MAY 19, 2022

Product excellence is a framework that relies on user feedback to inform product strategy and roadmap for faster delivery of products. Successful products satisfy user needs. A successful product manages to deliver value to customers. To shorten the time to value , design personalized user onboarding flows.

Feedback Software 96

Feedback Software Research Software User Testing Product Research 96

ProductPlan

SEPTEMBER 20, 2022

Data drives our decisions, and A/B tests are the norm, gut feelings and hunches don’t carry much weight anymore. True product sense extends far beyond the solution’s user experience and design aspects. Observe users in their natural environments. This is why developing your product sense remains so important.

User Testing 52

User Testing Development Product Research Customer Experience 52