Userpilot

JANUARY 15, 2025

Instead of having back-and-forths with users and increasing their frustrations, your support team can pull out a replay of that specific session and see what happened. This method will boost your time to resolution and potentially increase customer satisfaction.

Data Visualization

The Product Coalition

FEBRUARY 15, 2024

However, a new era of possibilities has dawned with the emergence of Generative AI (GenAI). A recent study by Gartner revealed that more than 80% of enterprises will have used Generative AI APIs or deployed Generative AI-enabled applications by 2026, highlighting its potential to transform various functions.

Generative AI

The Product Coalition

JUNE 26, 2023

Generative AI is poised to bring about a significant transformation in the enterprise sector. According to a study by McKinsey, the application of generative AI use cases across various industries could generate an astounding $2.6 Many have a well-defined AI strategy and have made considerable progress.

Generative AI

TechEmpower - Product Management

MARCH 4, 2024

Generative AI is revolutionizing how corporations operate by enhancing efficiency and innovation across various functions. Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact.

Generative AI

Userpilot

JULY 10, 2024

Customer experience (CX) is central to product management and the success of your SaaS platform. It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. Userpilot helps you with customer engagement and data management.

Analytic Tools

TechEmpower - Product Management

OCTOBER 9, 2023

Artificial Intelligence (AI), and particularly Large Language Models (LLMs), have significantly transformed the search engine as we’ve known it. This presents businesses with an opportunity to enhance their search functionalities for both internal and external users.

Artificial Inteligence

Userpilot

JULY 23, 2024

Feature prioritization is always a hot-button issue for product managers. It helps organizations focus on the Determining which features to include in a product roadmap can be challenging with constantly evolving customer needs and several opportunities chasing scarce resources. Who is responsible for prioritizing features?

Feedback Software

Userpilot

FEBRUARY 21, 2024

So what are the trends in the data analytics landscape that are actually important for product management ? Natural language processing : NLP revolutionizes customer sentiment analysis and communication by processing human language, improving internal and external interactions and content discoverability.

Data Visualization

Alchemer Mobile

JUNE 15, 2024

In a 2023 poll, Gartner found that, of more than 2,500 executives, 38% indicated that customer experience and retention is the primary purpose of their generative AI investments. Improve customer satisfaction. What makes Alchemer Pulse different from other AI models for customer experience?

Customer Experience

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Artificial Inteligence

Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

Analytic Tools

The Product Coalition

OCTOBER 20, 2023

AI and its subfields, such as machine learning (ML), also identify and predict future behavior based on extant behavioral patterns. The expanding value of AI in marketing A recent survey reveals that the marketing and advertising industry has the highest adoption of generative AI. How is AI used in marketing?

Data Visualization

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT

Userpilot

JULY 22, 2024

In this article, we explore the benefits and challenges of this critical aspect of product management. A well-executed expansion strategy leads to increased sales and market share, improved customer satisfaction , and better competitive advantage. Create in-app new feature announcements code free with Userpilot.

Research Software

Userpilot

FEBRUARY 25, 2024

Frictionless sign-ups and proactive support are now essential for winning over users. Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. Also, design your sign-up page to provide a smooth sign-up flow for users. Accessibility features are making UX design more inclusive.

Analytic Tools

The Product Coalition

MAY 23, 2023

Applications could pivot from a traditional user-interface-centered design to a conversation-focused approach, establishing a radical new paradigm in application development. Let’s consider an example from the field of personal finance management. Ensuring the accuracy and dependability of AI-generated responses is one such challenge.

Data Visualization

Userpilot

APRIL 24, 2024

Generative AI has changed how tech companies do business. companies use AI in their operations and the number of jobs requiring AI has increased by 450% since 2013. In 2023, over 26% of investments in American startups were directed toward AI-related companies. About 73% of U.S. This includes the SaaS industry too.

Analytic Tools

Gainsight

SEPTEMBER 25, 2023

Customer Success Management has matured over the last decade to become a mission-critical practice that efficiently and effectively protects Net Revenue Retention (NRR) and fuels expansion pipeline. As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data.

Data Visualization

Userpilot

DECEMBER 21, 2023

The best customer retention tools share these features: survey collection, customer support, marketing automation, data tracking, and data reporting. Price available upon request) Zendesk is an impressive customer retention management software well-known for its customer service and support solutions.

Analytic Tools

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM) is evolving at a remarkable pace. Additionally, 47% of those utilizing AI believe their teams will save time and enhance efficiency by automating redundant tasks.

Data Visualization

Userpilot

JULY 24, 2024

This guide will introduce you to the best resources available for customer experience managers, providing you with a curated selection of valuable materials to enhance your skills and knowledge. TL;DR This is a professional responsible for improving interactions between a company and its customer base across different touchpoints.

Customer Experience

Userpilot

APRIL 15, 2024

The AI chatbots I mentioned above can handle customer queries 24/7 by providing instant responses and escalating complex issues to human agents only when it’s essential. This reduces wait times and the load on support teams. That’s your chance to gain a competitive edge and drive business success.

Data Visualization

Userpilot

JULY 17, 2024

Starting a career as a customer experience manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for customer experience managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Customer Experience

Userpilot

JULY 28, 2024

Understanding the salary landscape for customer experience managers is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer experience (CX) manager is a professional responsible for improving interactions between a company and its customer base across different touch points.

Customer Experience

Gainsight

SEPTEMBER 8, 2023

Customer Success Roles Are Evolving As the importance of Customer Success has grown, so too have the roles within this field. Customer Success Managers (CSMs) are no longer just reactive problem-solvers; they have transformed into proactive strategists , advocates, and growth drivers for their customers.

Data Visualization

Userpilot

JULY 20, 2024

Embarking on a career as a customer experience manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer experience manager. Looking into tools for customer experience managers?

Analytic Tools

Userpilot

JUNE 12, 2024

Here are some key best practices to help you become a great product owner: Define clear objectives : For the development, customer success , marketing, and design teams to do a good job improving the product, the product owner first needs to clearly outline the requirements. How much does a product owner make?

Data Visualization

Userpilot

AUGUST 15, 2023

Customer retention rate : The percentage of customers you retain over a period. In SaaS, this often refers to customers who immediately renew their subscription plan. Customer Satisfaction Score : Tracks how happy customers are with your new product.

Product launches

Userpilot

JUNE 17, 2024

A product specialist collaborates with other teams, such as design and engineering, to review a product’s user interface (UI) and user experience (UX) to identify areas of improvement. Books : Get inspired by “Inspired” and learn user psychology with “Hooked.” ” (Find them on Amazon or eBay).

Data Visualization

Userpilot

JUNE 27, 2024

Product Manager (5-6 years) : After gaining experience as a senior product specialist, you can transition into the role of a product manager. Here, you’ll work closely with the senior management and oversee the entire product lifecycle, from concept to delivery and beyond. Product specialist salary Source: Glassdoor.

Analytic Tools

Userpilot

JUNE 12, 2024

The product specialist role offers ample opportunities to advance your career in different functions, such as product management and customer experience. Plus, you get several analytics tools and reports to monitor user behavior and engagement. Also, the platform uses AI to offer actionable suggestions based on your ideas.

Analytic Tools

Userpilot

JUNE 27, 2024

Product Manager (5-6 years) : After gaining experience as a senior product specialist, you can transition into the role of a product manager. Here, you’ll work closely with the senior management and oversee the entire product lifecycle, from concept to delivery and beyond.

Analytic Tools

Lenny Rachitsky

JULY 9, 2024

If you’re not a subscriber, here’s what you missed this month: Counterintuitive advice for building AI products General management, functional, and hybrid models: Which org design works best for top companies? We’ll first present the task and the two solutions (one AI, one human).

Reporting Tools

Userpilot

DECEMBER 5, 2023

Having the right performance reporting solution for product analytics in your arsenal optimizes risk management and aids in financial planning by ensuring each decision you make is data-driven. Available upon request) Mixpanel is a product insights software that reports on advanced user behavior criteria. Enterprise. Source: Mixpanel.

Data Visualization

Userpilot

JULY 24, 2023

Notion leveraged social media channels to build anticipation around the integrated generative AI. Notion leveraged in-app modals and email campaigns to introduce the feature to its already large user base. Collect customer feedback in-app Learn what users think of your new features with automatically triggered in-app surveys.

Product launches

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM)—and virtually every area of business—is evolving at a remarkable pace. In that way, AI enables a Human-First approach to customer success.

Data Visualization