People-First Product Leadership

MARCH 10, 2024

Scenarios where a need for product sense is sought include having the skills and insight to tackle the following: How can you enhance an existing product to better meet customer needs and preferences? What features should be prioritized in a new product to effectively solve key user pain points?

User Testing 59

User Testing Product Research Customer Feedback Research Software 59

Mixpanel

NOVEMBER 8, 2022

A product’s user retention rate shows what percentage of customers return to use a product again and again. Sam Richard, VP of Growth at OpenView (over $2B invested), calls this data point “key to understanding product-market fit … especially at an early stage.”.

Data Visualization 88

Data Visualization Startups Analytic Tools Technical Review 88

Mironov Consulting

JANUARY 17, 2019

Methodically validating which things will drive significant revenue growth and increased user satisfaction is time-consuming, subtle, continuous, expertise-based, and requires us to keep an eye on our inherent biases. And then to inspect for solid market learning. But that’s an illusion.

User Testing 97

User Testing Customer Feedback Customer Experience CTO Coach 97

Product Management University

AUGUST 6, 2020

Is there a way to quantify the extent to which our organization is truly market focused? Here’s a simple calculation that tells you how well your organization is executing on product, marketing and sales initiatives that will drive growth over the next 12-24 months. How To Quantify Your Market Focus in 5 Steps.

Marketing 147

Marketing Healthcare Customer Satisfaction B2B 147

Product Management University

AUGUST 6, 2020

Is there a way to quantify the extent to which our organization is truly market focused? Here’s a simple calculation that tells you how well your organization is executing on product, marketing and sales initiatives that will drive growth over the next 12-24 months. How To Quantify Your Market Focus in 5 Steps.

Marketing 130

Marketing Healthcare Customer Satisfaction B2B 130

Gainsight

OCTOBER 7, 2019

We have customers from a variety of industries, including Computer software, Corporate Services, Telecommunications, Financial Services, and Healthcare. We’re energized by these numbers because it shows customers are getting value from our platform, and more importantly, customer success.

Research Software 13

Research Software Reporting Tools User Testing Customer Experience 13

Userpilot

AUGUST 29, 2022

Always measure the success of your customer education program to know what to do better next time. Important KPIs to track include retention rate, upsells, LTV, and customer satisfaction score. Customer training examples: Hubspot’s training & certification academy and Kommunicate’s in-app customer training.

Analytic Tools 81

Analytic Tools Feedback Software Customer Experience User Testing 81