Userpilot

OCTOBER 30, 2023

Looking for a good in-app messaging tool and wondering which one of Appcues, Chameleon, and UserGuiding is the best option for your SaaS company? There are plenty of tools for in-app messaging on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Messaging 52

Alchemer Mobile

OCTOBER 31, 2023

Now you can listen to more events from the systems your business runs on so you can collect feedback in context of your customer’s experience. Once feedback is collected, the follow-on steps within the workflow will ensure that action is taken, somebody has responded to the feedback, and the right people are involved and informed.

Feedback Software 130

Feedback Software Systems Review Customer Satisfaction User Testing 130

Userpilot

SEPTEMBER 22, 2023

Looking for an effective In-app messaging tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your In-app messaging needs. Looking for A Better Alternative for In-app messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JUNE 14, 2023

Product feedback surveys help you understand user needs , identify improvement opportunities, and improve customer satisfaction. The best product feedback survey templates include the following: Likert scale customer product experience survey to assess various aspects of the product experience using a rating scale.

Product Research 90

Product Research Feedback Software User Testing Customer Feedback 90

Userpilot

AUGUST 15, 2022

Micro goals vs macro goals in product marketing: Have you ever wondered what the difference is and how can you use both to achieve customer success and product growth ? As a product marketing manager, you need to set goals that would guide and motivate you and your team members. Micro vs macro goals.

Product Marketing 88

Product Marketing Feedback Software User Testing Marketing 88

Alchemer Mobile

DECEMBER 13, 2023

Improve your customer feedback programs to reduce churn By Jasper Lipton, Alchemer Senior Product Marketing Manager, and Vanessa Bagnato, Alchemer Director of Product Marketing   Customers leave. Are you getting feedback at critical touch points to save a customer? However, U.S. companies lose  $136.8

Customer Feedback 130

Customer Feedback User Testing Feedback Software Product Research 130

Userpilot

APRIL 17, 2024

These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. TL;DR Customer insight platforms enable informed business decisions by analyzing customer behaviors and preferences to improve products and experiences.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Reporting Tools 80

Userpilot

MAY 23, 2024

Product adoption rate. Product stickiness. User engagement rate. Customer satisfaction score (CSAT). Customer lifetime value (LTV). Start monitoring product adoption and retention in Userpilot by identifying the key metrics aligned with your product goals. Depends on the product.

Data Visualization 79

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 79

Userpilot

APRIL 3, 2024

Companies like Userpilot, Slack, Figma, Miro, and Calendly showcase successful PLG strategies by focusing on in-app engagement, seamless design, collaboration, and user-friendly solutions, driving growth and customer satisfaction. Book a demo now to see how Userpilot can help with product-led growth. User persona example.

Analytic Tools 84

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 84

Userpilot

MAY 8, 2024

Localize product experiences for different markets to increase inclusivity and usability. Announce and drive adoption of new features with consistent messaging across channels. Reward loyal customers with exclusive benefits and early access to new features. How to identify customer needs? Customer journey map.

Data Visualization 93

Data Visualization User Testing Customer Feedback Analytic Tools 93

Userpilot

AUGUST 16, 2023

TL;DR Customer retention can improve profitability, is less expensive than acquiring new users, and forms a large part of future revenue. You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. Use feature tags to track in-app behavior.

User Testing 96

User Testing Customer Experience Customer Feedback Analytic Tools 96

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 82

User Testing Customer Feedback Feedback Software Product Research 82

Userpilot

DECEMBER 20, 2022

This makes it crucial for them to map their marketing efforts based on the customer journey and grow the business efficiently. So let’s find out how you can leverage data to streamline your product marketing decisions and secure a steady route to success. Marketing funnel vs Sales funnel. Consideration stage.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 91

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Improve user onboarding and help them discover relevant features.

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Reporting Tools 79

Usersnap

JANUARY 18, 2024

By leveraging precise questions, they unlock insights into consumer loyalty, driving product refinement and fostering market edge. This methodology transforms customer feedback into a competitive lever for business excellence. Question 5: How likely will you recommend our customer support service to a friend or colleague?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Product Talk

DECEMBER 13, 2023

And my counterpart product manager’s squad is about maximizing the volume of data.” And as you might guess from the nature of Thomas’s product, there were some restrictions on how he could go about measuring user activity or instrumenting the product. Tweet This Plus, the product doesn’t have a large number of users.

Data Visualization 245

Data Visualization Analytic Tools Reporting Tools Technical Review 245

Intercom, Inc.

JULY 19, 2021

Conversational support is the modern way to resolve customer questions through a digital-first, messaging-based interaction. This means that customers and agents can be connected in real time or asynchronously, and customers can stop and restart the conversation when it’s convenient – without ever losing context.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Userpilot

NOVEMBER 19, 2022

Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. In smaller companies, product service management responsibilities are covered by product managers. What is product service management?

Data Visualization 94

Data Visualization User Testing Research Software Feedback Software 94

Userpilot

OCTOBER 15, 2023

Product analytics can help marketers understand user pain points and needs, improve the effectiveness of marketing campaigns, and refine pricing strategies, ultimately improving customer satisfaction and making the product more competitive. Why is tracking product analytics in marketing important?

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 89

Userpilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. In this guide, we’re going to go over what PLG marketing is and why it just might be the perfect approach for your business. What is product-led growth? What is PLG strategy?

Analytic Tools 89

Analytic Tools Feedback Software Onboarding KPIs Marketing 89

Userpilot

JANUARY 14, 2023

Understanding user needs is necessary to avoid falling into build traps. Product-Market Fit is a measure of how well your product satisfies your user needs. Building the perfect product before launching is not possible. To choose the best in-app experiences for your users, A/B test them.

Feedback Software 91

Feedback Software Research Software Product Research User Testing 91

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty. Here’s why.

Feedback Software 93

Feedback Software Analytic Tools Research Software User Testing 93

Userpilot

MAY 2, 2024

Leverage interactive walkthroughs and tooltips to drive product adoption. Implement progressive disclosure to reveal features and information gradually and avoid overwhelming users. Host webinars with guest experts to educate customers and attract new prospects. To avoid it, reveal information and features progressively.

Data Visualization 87

Data Visualization User Testing Customer Feedback Analytic Tools 87

Userpilot

JANUARY 27, 2023

Its purpose is to gain a more detailed understanding of user needs , define the problem to solve, and guide product ideation. Evaluative research, on the other hand, tests how good your current product or feature is. It assesses customer satisfaction by looking at how well the solution addresses their problems and its usability.

User Testing 93

User Testing Product Research Research Software Feedback Software 93

Intercom, Inc.

SEPTEMBER 21, 2022

44% of businesses say that siloed efforts with no collaboration are one of the biggest impediments to successful customer engagement”. Information silos create poor customer experiences. Clunky legacy support tools make it hard for support agents to find the right information quickly.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Userpilot

NOVEMBER 14, 2022

Are you leveraging customer marketing to generate new and sustained business opportunities? Are you getting the most out of your existing customer base? As product marketers , getting lost in the push for new customers after launching a new product or service is easy.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience User Testing 91

Userpilot

MARCH 9, 2023

There are two types of customer attrition: active (voluntary) attrition and passive (involuntary) attrition. The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value.

User Testing 94

User Testing Customer Experience Feedback Software Customer Feedback 94

Userpilot

MAY 14, 2024

Insights into consumer behavior allow marketers to craft the right messages and target potential customers through the most effective channels. Black Box Model : Views consumer responses to external variables ( marketing , environment) as primary, with the internal decision process considered a “black box.”

Data Visualization 94

Data Visualization User Testing Analytic Tools Customer Experience 94

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. What is the use of in-app messaging? Let’s get right into it!

Feedback Software 95

Feedback Software Analytic Tools Customer Experience User Testing 95

Userpilot

MARCH 21, 2024

Read on to find out the different types that make a customer profile, how you can create a customer profile template in 5 steps, and some customer profile examples. This feedback loop is crucial for driving product improvements and enhancing customer satisfaction. Create in-app surveys with Userpilot.

Data Visualization 96

Data Visualization User Testing Customer Experience Customer Feedback 96

Userpilot

AUGUST 29, 2022

Your customer success process can easily become chaotic. Since customer success is a relatively new career, CSMs tend to take tasks from sales, support, product marketing, and more than they can handle. So, what customer success processes should you focus on as a CSM? Track customer sentiment with NPS surveys.

Feedback Software 90

Feedback Software Research Software User Testing Customer Feedback 90

Userpilot

JANUARY 12, 2023

Product managers resort to customer segmentation to better understand the needs and motivations of different user groups to create targeted experiences and identify opportunities for product growth. Product marketers also use behavioral segmentation to re-engage lapsed customers and run highly personalized ads.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

Userpilot

JANUARY 16, 2024

Book a demo and see how Userpilot can help you deploy in-app messages, self-serve support, and other strategies to improve user satisfaction. Not performing user research on your target audience User research forms the foundation for building effective products. Design onboarding flows easily on Userpilot.

User Testing 86

User Testing Feedback Software Research Software Product Research 86

Userpilot

AUGUST 15, 2023

Our powerful product adoption platform enables you to segment users and deploy a range of customizable in-app messages , and gather in-app feedback using ready-made survey templates. What is a product launch plan? This persona for product marketers can help you align needs to your app’s key features.

Feedback Software 76

Feedback Software Research Software Analytic Tools Product launches 76

Userpilot

JANUARY 26, 2024

For SaaS businesses, PLG offers benefits like lower user acquisition costs , reduced burden on customer success and support teams, sustainable and scalable business growth, and higher customer satisfaction, retention, and lifetime value. Use contextual in-app messages to introduce new features.

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization User Testing 80

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? And what type of analytics really matters for a product marketing manager? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. How many analytics tools do you need?

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Reporting Tools 92

Userpilot

JUNE 12, 2023

TL;DR A marketing survey uses well-crafted questionnaires to gather information about your target audience and their sentiment on your company and competitors. Make changes to your marketing strategy if needed: Through marketing surveys, you’ll uncover the demographics within your target customers and learn more about their needs.

Data Visualization 76

Data Visualization Product Research Research Software Analytic Tools 76