Remove Customer Satisfaction Remove KPI Remove Messaging Remove Onboarding KPIs
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Customer Service KPIs: What Metrics To Track & How To Improve Them With Actionable Strategies

Userpilot

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

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Customer Feedback Surveys: Types, Questions, and Templates

Userpilot

TL;DR Customer feedback forms gather user insights and sentiments that allow you to improve your product/service. Collecting customer feedback helps to build user-centric products, measure satisfaction, identify areas for improvement, and boost user retention. Customer Effort Score (CES).

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Product Marketing Metrics (KPIs) – How To Measure Success in SaaS

Userpilot

Are you tracking the right Product Marketing KPIs? With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. What is Product Marketing?

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ChatGPT for Product Managers: 13 Best Prompts

Userpilot

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

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How to Increase Monthly Active Users in SaaS [+Examples Included]

Userpilot

Daily active users (DAU) are the total number of unique visitors who use your product’s core features daily. To get the best results, you need to define what an active user means to you. Our active users are people that use our platform to schedule social media posts”. actively using your product).

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What is Value Realization in SaaS and Why Does It Matter?

Userpilot

If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think. Value realization is when a customer experiences and recognizes the value of your product or service.

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How Can Sentiment Analysis Be Used To Improve Customer Experience in SaaS?

Userpilot

With sentiment analysis, you can discover essential customer insights, identify customer pain points, and modify your products and services accordingly. If you’re ready to get started with customer sentiment analysis, then read on! You can significantly enhance your customer experience using sentiment analysis.