Userpilot
NOVEMBER 2, 2022
Address customer pain points and show how your product can help alleviate them. Add features that customers crave (and that solve actual problems they face). To prioritize features, do market research, encourage feature requests , and use prototyping and fake door tests to validate your ideas.
Userpilot
NOVEMBER 30, 2023
You can collect feedback from your customer base via in-app surveys, feedback widgets, interviews, and by monitoring social media mentions and reviews. Your colleagues, especially customer-facing ones, can offer valuable insights into unmet user needs and shifts in the markets. Spotting market gaps: product analytics.
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Gainsight
FEBRUARY 2, 2024
To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. Unfortunately, webinars are also too often used as marketing tools.
Intercom, Inc.
APRIL 7, 2020
On top of that, our Customer Education team is building the Miro Academy where people can find video courses and webinar recordings to help them learn how to use the product. Most of the tickets we get are questions from new users around basic usage. For B2C teams, customer satisfaction is taking a hit.
Userpilot
MAY 23, 2024
TL;DR Customer experience (CX) refers to all customer interactions with a brand, covering every touchpoint from initial discovery to renewal. Excellent customer experience can differentiate you from competitors and enhance customer satisfaction , loyalty, retention, and advocacy. User persona example.
Userpilot
OCTOBER 29, 2023
Market research Market research allows you to understand your target customers and the competitive landscape. Thanks to such insights, you will be able to understand what products are already available and how much their users are willing to pay. What techniques can you use for market research?
Userpilot
APRIL 1, 2022
To localize your marketing strategy , research the best channels, SEO-optimize the translated content, and involve local influencers. It includes target market research, understanding the target user, developing a market entry strategy , and preparing your business for operating across national boundaries.
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