Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Customer Experience 91

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? Increase customer loyalty with reward programs for feedback, reviews, and referrals.

Data Visualization 86

Data Visualization User Testing Customer Experience Analytic Tools 86

Userpilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. TL;DR Product-led growth brings lower acquisition costs, shorter sales cycles, higher retention rates, and more satisfied customers. First of all, PLG strategies use the product as the primary marketing channel.

Analytic Tools 88

Analytic Tools Feedback Software Onboarding KPIs Marketing 88

Userpilot

DECEMBER 20, 2023

Data-driven customer segmentation using algorithms like K-Means revolutionizes personalized marketing by grouping customers based on shared characteristics, enabling businesses to create targeted campaigns that resonate with each segment. This elevates the customer experience and boosts customers’ likelihood of purchasing.

Artificial Inteligence 89

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 89

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty. Here’s why.

Feedback Software 93

Feedback Software Analytic Tools Research Software User Testing 93

Userpilot

MARCH 20, 2024

You can implement many software monetization strategies in your product, but picking the right one can be a challenge. In-app advertising provides revenue without charging users and should be paired with lead-generation strategies to increase revenue. What is a monetization strategy?

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization Strategy 59

UX Planet

FEBRUARY 21, 2024

To build a successful UX team, you must develop a strategy combining planning, effective management and talent acquisition. Photo by Jason Goodman on Unsplash When building my own team for the first time as a UX leader, I faced several challenges and developed a few strategies. You might find them helpful. Subscribe and stay in touch.

Research Software 75

Research Software Analytic Tools Feedback Software Reporting Tools 75

Userpilot

DECEMBER 22, 2022

You’ll identify and address pain points quickly, leading to increased user satisfaction. This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Churn happens when a customer stops doing business with you. Poor customer service.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software User Testing 86

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?

Feedback Software 91

Feedback Software Analytic Tools Customer Experience User Testing 91

Userpilot

APRIL 10, 2023

Apart from offering delightful products, these companies have managed to successfully leverage their freemium strategy to drive product growth. TL;DR A freemium strategy is based on a free plan that offers limited functionality or usage for unlimited time. Want to see how Userpilot can help you execute your freemium strategy?

Feedback Software 76

Feedback Software Analytic Tools User Testing Strategy 76

Userpilot

MARCH 9, 2022

Product communication through in-app messaging is crucial, as it can influence user behavior or promote a new feature. Here are some examples of in-app messaging that will help you make the most of personalized messages and help users feel like you care about their job-to-be-done or JTBD. What is in-app messaging?

Feedback Software 84

Feedback Software Messaging Customer Feedback Customer Experience 84

Userpilot

NOVEMBER 19, 2022

So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. Customer service KPIs measure the performance of customer service teams and customer support management. Create AI-generated micro videos to provide quick help to customers.

Onboarding KPIs 90

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 90

Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal. Let’s dive right in!

Feedback Software 78

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 78

Userpilot

AUGUST 28, 2022

A good understanding of customer value helps you improve customer experiences and is crucial for retaining loyal customers. To measure customer value, collect feedback from existing customers, track customer satisfaction , and assess whether customer benefits outweigh their costs.

Feedback Software 102

Feedback Software Customer Feedback Customer Experience User Testing 102

Userpilot

NOVEMBER 14, 2022

This article discusses customer marketing, its importance, types, and the best customer marketing strategy for your SaaS business. Customer marketing is any form of marketing targetting your existing customers and aimed at fostering loyalty and driving retention. What is a customer marketing strategy?

Feedback Software 90

Feedback Software Analytic Tools Customer Experience User Testing 90

Userpilot

JULY 14, 2022

Tech-touch customer success offers a highly-relevant and personalized experience to your customer while also being automated using software. What’s better, any SaaS business can leverage tech-touch strategies to increase customer loyalty and scale customer success more efficiently.

Feedback Software 89

Feedback Software Technical Review User Testing Customer Experience 89

The Product Coalition

JANUARY 25, 2024

Users ask Siri questions and have conversations with it via a messaging environment. Siri also makes recommendations and uses various internet services, while it adapts to the user’s language style, interests and search patterns. The response should be clear, concise, and contextually relevant to the user’s request.

Artificial Inteligence 135

Artificial Inteligence Reporting Tools Feedback Software Research Software 135

Userpilot

DECEMBER 11, 2022

Is your B2B Product Marketing strategy working for you? By the end of this article, you’ll better understand B2B marketing, the marketing strategies, and tactics available to you, as well as, how to implement a B2B marketing strategy. How to create an effective B2B product marketing strategy.

B2B 93

B2B Feedback Software Product Marketing Customer Experience 93

Userpilot

SEPTEMBER 14, 2023

TL;DR Customer segmentation is the process of splitting users into groups based on shared characteristics. There are many different ways to segment and define user segments. There are many types of user segmentation models to choose from. Putting what you learn into practice to optimize the customer experience.

Customer Experience 87

Customer Experience Analytic Tools User Testing Feedback Software 87

Userpilot

JANUARY 22, 2024

The framework is a roadmap for creating a winning product marketing strategy that drives effective resource allocation and provides a flexible foundation for growth. A good product marketing framework has three main components: a go-to-market strategy , a product marketing strategy, and a growth strategy.

Feedback Software 90

Feedback Software Research Software Analytic Tools Product Research 90

Userpilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It is also one of the central goals of the user experience design process. It also explores 15 strategies that help UX designers build trust in potential users. A warm welcome message goes a long way.

User Testing 88

User Testing Customer Feedback Customer Experience UX 88

Intercom, Inc.

OCTOBER 27, 2021

With increasing conversation volumes and mounting customer expectations, support teams need a way to ruthlessly optimize their support strategy for maximum efficiency and CSAT. How many proactive support messages are you sending versus how many people are seeking support?

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Userpilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. But you can turn all that around with the right strategies. Weak customer relationships (resulting from not listening through regular customer feedback surveys ).

Customer Experience 81

Customer Experience Feedback Software Analytic Tools Data Visualization 81

The Product Coalition

JULY 19, 2022

Let’s discuss ways to build strategies for high-value customers and work towards establishing a great product experience Who are high-value customers High-value customers are users who have already subscribed, signed up to your product, or own some of your products if you have many products in your ecosystem.

User Friction 122

User Friction Customer Experience User Testing Customer Feedback 122

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Driving users toward activation with checklists.

Product Research 75

Product Research Onboarding KPIs Customer Experience Data Visualization 75

Userpilot

AUGUST 22, 2022

Looking to build a customer feedback strategy for your business? This post will discuss why knowing what customers feel about your SaaS business is important and how to collect and analyze feedback to keep old customers and generate new ones. Ready to start implementing a customer feedback strategy?

Feedback Software 88

Feedback Software User Testing Customer Feedback Customer Experience 88

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.

Feedback Software 114

Feedback Software Analytic Tools Customer Feedback Customer Experience 114

Userpilot

APRIL 17, 2024

Mixpanel provides insights into customer journeys to help businesses refine product-market fit and drive growth through data-driven strategies. Hotjar enhances user experience and product development with features like heatmaps and custom integrations, delving deep into user behavior.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Reporting Tools 80

Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. Personalize customer experiences based on the user’s jobs-to-be-done.

Feedback Software 89

Feedback Software Analytic Tools Customer Experience Customer Feedback 89

Userpilot

AUGUST 5, 2023

Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. What is Net Promoter Score (NPS)?

Data Visualization 89

Data Visualization Feedback Software Product Research Analytic Tools 89

Intercom, Inc.

MARCH 16, 2021

The typical support “strategy” is to let common issues roll in for your support team to address. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Learn the latest strategies for your most personal, efficient support team yet.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Alchemer Mobile

DECEMBER 21, 2022

Truly powerful mobile customer engagement comes from hyper-specific brand interactions. The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations. Past behaviors and mobile customer engagement history.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. TL;DR Customer retention refers to the strategies and tactics used to build strong customer relationships and encourage them to continue using the product. Let’s get to it.

Data Visualization 86

Data Visualization User Testing Customer Feedback Analytic Tools 86

Userpilot

JUNE 14, 2023

Product feedback surveys help you understand user needs , identify improvement opportunities, and improve customer satisfaction. The best product feedback survey templates include the following: Likert scale customer product experience survey to assess various aspects of the product experience using a rating scale.

Product Research 89

Product Research Feedback Software User Testing Customer Feedback 89

Userpilot

OCTOBER 1, 2022

Strategies to increase your subscription renewal rate and drive product growth. Subscription renewal happens when a customer doesn’t cancel their subscription service before the subscription renewal date or the next billing cycle starts. Not notifying users when the free trial converts to paid.

Feedback Software 86

Feedback Software User Testing Product Research Customer Feedback 86

Usersnap

OCTOBER 22, 2023

Pack your bags as we introduce you to tools like Intercom and Usersnap that helped pave the path to a holistic approach when it comes to the best customer engagement marketing strategy. Choose between customer support or customer success strategies below ? Usage of a streamlined feedback menu 2.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

Userpilot

DECEMBER 7, 2021

Customer-oriented marketing means tailoring your marketing strategy to fit your customers’ needs first, rather than focusing on your business goals only. With a customer-centric marketing strategy, you can improve your customer experience and easily drive product growth by helping new and existing users discover more value.

Feedback Software 91

Feedback Software User Testing Research Software Customer Feedback 91