The Product Coalition

FEBRUARY 15, 2024

A recent study by Gartner revealed that more than 80% of enterprises will have used Generative AI APIs or deployed Generative AI-enabled applications by 2026, highlighting its potential to transform various functions. Sustainable competitive advantage In today’s dynamic market, maintaining a competitive edge is crucial.

Generative AI 108

Generative AI Data Visualization Reporting Tools Research Software 108

Userpilot

JULY 18, 2022

Analyzing customer loyalty helps you identify patterns to boost loyalty, improve customer experiences , and increase your Customer Lifetime Value. What is customer loyalty in SaaS? In SaaS, customer loyalty is a qualitative measure of how likely your customers are to make repeat purchases.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Customer Experience 96

Userpilot

APRIL 21, 2024

Here are some additional benefits of reducing your customer support load : Lower support costs – Dealing with piles of support requests and queries comes at a hefty cost. Drive customer satisfaction – When customers get help quicker, their satisfaction with your product goes up.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JANUARY 27, 2023

Its purpose is to gain a more detailed understanding of user needs , define the problem to solve, and guide product ideation. It assesses customer satisfaction by looking at how well the solution addresses their problems and its usability. In other words, it assesses if the product brings a positive change to users’ lives.

User Testing 96

User Testing Product Research Research Software Feedback Software 96

Userpilot

SEPTEMBER 30, 2022

On the other hand, customer experience as a whole refers to all customer encounters, both online and offline. Good digital CX is important for businesses because it increases customer satisfaction , drives retention and brand loyalty , and sparks growth through word-of-mouth marketing. Increased customer satisfaction.

Customer Experience 86

Customer Experience User Testing Data Visualization Feedback Software 86

UX Planet

FEBRUARY 14, 2024

For example, displaying testimonials or success stories before prompting users to sign up for a service can prime them to perceive the offering positively and increase conversion rates. Separating fields in different steps eases the user’s perception of how hard it is to complete.

Customer Experience 86

Customer Experience Travel UX Customer Satisfaction 86

Userpilot

JANUARY 9, 2024

UX audits highlight usability issues that drive users away, along with opportunities for refinement to improve customer satisfaction. Study behavior trends to highlight any UX designs users avoid. For example, let's say your goal is to study a specific product's adoption.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Research Software 97

Userpilot

JANUARY 29, 2024

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention.

Feedback Software 104

Feedback Software Analytic Tools Research Software Data Visualization 104

Userpilot

JANUARY 9, 2024

SEQ can be administered quickly and efficiently, making it a time-saving option for usability studies. When would you utilize a single ease question template versus other sorts of usability studies? It’ll show you exactly where users are struggling, areas of perceived ease, and areas of perceived difficulty (or friction ).

Data Visualization 99

Data Visualization User Testing Product Research Analytic Tools 99

Userpilot

APRIL 25, 2024

To conduct market research effectively, businesses must determine study goals, identify target consumers, collect and analyze data, and use the findings to make informed decisions. Customer satisfaction is measured as a key outcome, directly linked to the success of marketing strategies and business activities.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Userpilot

AUGUST 30, 2023

TL;DR Time to resolution refers to the duration the customer support teams take to address and solve customer problems. The time to resolution helps you enhance customer experience , boost customer satisfaction , and improve customer loyalty. to reduce your overall time to resolution.

Customer Experience 90

Customer Experience Onboarding KPIs User Testing Customer Feedback 90

Userpilot

JANUARY 12, 2023

When your customers have a question, they expect a fast response. After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. You should offer after-hours customer support so that you can stay connected with customers 24/7, improving their customer experience.

Embedded Analytics 90

Embedded Analytics Customer Experience Customer Satisfaction Software Review 90

Userpilot

MARCH 6, 2024

A well-designed product funnel enables teams to evaluate and optimize their marketing strategy for more targeted and personalized customer engagement. It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. Userpilot case studies.

Analytic Tools 89

Analytic Tools Data Visualization Research Software Onboarding KPIs 89

The Product Coalition

MARCH 8, 2024

Future-proofing your business Embracing digital transformation is not just about keeping up with the present; it’s about positioning your business for the future. Perhaps a retailer leveraged AI to personalize product recommendations, leading to increased sales and customer satisfaction. Use statistics to quantify the impact.

Enterprise 124

Enterprise Research Software Feedback Software Strategy 124

Intercom, Inc.

JULY 14, 2020

As customers expect more and more out of support experiences, support leaders can risk burnout on their team to meet the escalating demand. This poses a real challenge – how can you increase the efficiency of your support team, while still maintaining the high quality experience your customers want and deserve?

Customer Experience 224

Customer Experience User Testing Product Research Customer Feedback 224

UX Planet

JANUARY 18, 2024

This process, often undervalued in real-world scenarios, is crucial for understanding user behaviors, needs, and preferences. User research aims to centralize the user in the design and development process, whether through interviews, usability studies, or other methods.

Data Visualization 84

Data Visualization User Testing Research Software Product Research 84

The Product Coalition

OCTOBER 10, 2023

When users feel in control and are given the freedom to explore, they are more likely to invest time in the product. This translates to increased user satisfaction and loyalty. Enhanced User Retention Retaining users in today’s competitive market is a significant challenge.

Customer Experience 78

Customer Experience User Testing Customer Feedback Feedback Software 78

Userpilot

DECEMBER 22, 2022

You’ll identify and address pain points quickly, leading to increased user satisfaction. Aim to find trends that will make it easy to anticipate churn in your new customers and take action before they do. Customer segmentation on Userpilot. Measure customer satisfaction along the journey.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software User Testing 93

Userpilot

NOVEMBER 2, 2022

Adjust your marketing strategy and positioning to ensure you’re promoting the true value of your product. Address customer pain points and show how your product can help alleviate them. Add features that customers crave (and that solve actual problems they face). Consistently work to increase customer satisfaction.

Feedback Software 92

Feedback Software Research Software User Testing Product Research 92

Ronke PM

APRIL 11, 2024

Product Focus Group A product focus group is a study, fact-finding, and learning technique that is used to gather and pull together views, ideas, observations, and reactions from a group of customers about a specific product or concept.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

OCTOBER 21, 2022

The key to effective CRM and customer communication is tailoring your approach to the different stages of the customer lifecycle. The impact of customer relationship management on your business: More user engagement. Improved customer experience (CX). Higher customer satisfaction rates.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Reporting Tools 94

Userpilot

JULY 27, 2021

Passives might be the best candidates your success team should reach to and drive customer expansion. Use Userpilot to build in-app NPS surveys without coding, analyze responses and launch in-app experiences meant to improve customer satisfaction and drive growth. NPS is much, much more than just a user satisfaction thermometer.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

JANUARY 14, 2022

Tracking it tells you what product features are popular, how much time users spend in your website or app, where they click, and the overall level of user interaction. Users are more likely to become long-term, loyal customers and brand advocates with more positive interactions. What is user engagement analytics?

Analytic Tools 94

Analytic Tools Data Visualization Feedback Software Customer Feedback 94

Userpilot

OCTOBER 30, 2022

Take customer experience improvement seriously because it helps to: drive more conversion, increase customer satisfaction, and facilitate retention and loyalty. 17 practical ways to improve the customer experience: Set goals that align with your desired business outcomes. Ensure to provide great customer service.

Feedback Software 85

Feedback Software Research Software Customer Experience User Testing 85

Userpilot

FEBRUARY 29, 2024

That way, you can view customer segments and understand if they’re at risk of churn and what proactive solutions you can provide to retain them. Trend analysis Trend analysis examines changes in user behavior over time, identifying patterns or shifts in engagement, feature usage, or customer satisfaction.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software User Testing 92

The Product Coalition

DECEMBER 21, 2021

How many of you came across Airbnb case studies during an interview? It is quite common for a PM interview, but the type of answers expected from the panel varies with the role and position offered. Define a baseline for x% based that a company sees as a success] To begin with, calculate the opportunity sizing.

Product Research 166

Product Research User Testing Research Software Travel 166

Userpilot

JULY 20, 2023

Weak customer relationships (resulting from not listening through regular customer feedback surveys ). How to track and identify potential churn issues: Measure customer satisfaction across the user journey. Track feature usage to understand customer engagement. Identify at-risk customers using NPS surveys.

Customer Experience 88

Customer Experience Feedback Software Analytic Tools Data Visualization 88

UX Planet

MARCH 5, 2024

‘Jakob’s law’ asserts that users inherently prefer website/app designs to appear and function in ways they’re already familiar with. Key Takeaways In a study published in 2000 , Nielsen observed that users develop ‘design expectations’ based on their previous experiences with various websites/apps.

Data Visualization 84

Data Visualization UX Research Software Feedback Software 84

Userpilot

NOVEMBER 27, 2023

Both metrics are also similar in that they give insights into customer satisfaction. A high customer retention rate shows that customers are happy with the value you’re providing. Having such insights is helpful when formulating new customer success strategies. Secondary onboarding to aid users.

Product Research 83

Product Research Data Visualization Feedback Software Analytic Tools 83

The Product Coalition

JANUARY 11, 2023

Scope of Study & Business Problem to Address Market research is a way to gather information about consumer behavior and preferences in order to inform marketing and business strategy. UX research helps to improve customer satisfaction, reduce complaints and drop-off rates, and make products more user-friendly.

User Testing 130

User Testing Product Research Data Visualization Customer Feedback 130

Userpilot

OCTOBER 6, 2022

You analyze customer behavior to investigate how your customers interact with your product at each step of their journey. Moreover, consumer behavior analysis helps to identify positive behavioral trends and enhance in-app experiences. What influences customer behavior? Let’s study it in detail.

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Experience 93

Userpilot

JANUARY 12, 2023

Behavioral segmentation tracks user behavioral patterns at every customer journey stage. Behavioral data segmentation based on positive behavioral patterns is used for collecting high-quality user feedback on a particular occasion or for prompting a feature request. Segmentation based on positive behavioral patterns.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Userpilot

DECEMBER 6, 2022

Take both positive and negative feedback seriously; they are equally important to building fantastic customer experiences. UX research insights are important to the product design process because they help to: Create a customer-focused product. Improve customer experience and customer satisfaction level.

Data Visualization 95

Data Visualization Customer Feedback User Testing Feedback Software 95

Usersnap

MARCH 22, 2023

AI-driven platforms can easily analyze customer interactions and perform text analytics to evaluate customers’ thoughts and emotions. If you are interested in a study that covers this topic quite well, I can refer you to this one. That’s what we will dive deeper into. and group similar feedback items together.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Artificial Inteligence 52

Userpilot

JULY 27, 2023

The longer you can keep hold of users, the more money they’ll spend on your product – and the higher the lifetime value. Studies show it can be anywhere up to 7 times more expensive to acquire a new customer than it is to just keep hold of your existing users. Retention is far cheaper than acquisition.

Product Research 82

Product Research Onboarding KPIs Customer Experience Data Visualization 82

Userpilot

NOVEMBER 16, 2022

Guide your users across the onboarding process. Use customer onboarding automation for repetitive tasks. Onboarding strategies for a more positive customer experience: Use a welcome survey to collect user data and personalize customer onboarding. Segment your users to provide personalized onboarding.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience Customer Feedback 95

The Product Coalition

DECEMBER 19, 2019

Today, we’re talking about customer experience management, and for that you won’t need any sinister tendencies at all. If we’re being serious here, a thoughtfully planned customer experience management system can increase your customer satisfaction and loyalty, decrease churn and raise your business’s revenue.

Customer Experience 79

Customer Experience User Testing Customer Feedback Weak Development Team 79