Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Appcues is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

The Product Coalition

JANUARY 27, 2024

In the past decade, the field of product management has evolved, shedding much of its earlier ambiguity. The spectrum of roles in product management is broad, ranging from highly specialised to more generalist positions. In both cases, there should be a proper high-level product vision and a product roadmap.

Feedback Software 132

Feedback Software Analytic Tools Onboarding KPIs B2B 132

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 91

User Testing Customer Feedback Feedback Software Product Research 91

Userpilot

SEPTEMBER 20, 2023

The eternal debate: product manager vs. project manager. In this article, we’re going to unpack the day-to-day activities of a product and project manager, describe the key areas of overlap and differences between these distinct roles, and, most importantly, cover how they can work together effectively.

Reporting Tools 103

Reporting Tools Customer Experience User Testing Research Software 103

Userpilot

NOVEMBER 30, 2022

How can product managers keep tabs on all the KPIs necessary to make informed product decisions without getting swamped with all the irrelevant data out there? The short answer is: with product dashboards! Revenue and product growth-related metrics show how well the product is meeting the company’s goals.

Data Visualization 97

Data Visualization Dashboard Analytic Tools Onboarding KPIs 97

Userpilot

JANUARY 27, 2023

Evaluative research, on the other hand, tests how good your current product or feature is. It assesses customer satisfaction by looking at how well the solution addresses their problems and its usability. Why is conducting evaluation research important for product managers? ’ of user satisfaction or its lack.

User Testing 97

User Testing Product Research Research Software Feedback Software 97

Userpilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. We cover: Types of product features. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. Improve product road mapping.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Weak Development Team 89

Userpilot

JANUARY 11, 2024

What are the 10 Dysfunctions of Product Management? In short, these are the 10 common problems that most product teams face, originally identified by Ben Foster and Rajesh Nerlikar in their best-seller Build What Matters. The Ivory Tower : teams that stop consulting customers build products that don’t meet market needs.

Data Visualization 113

Data Visualization Feedback Software Analytic Tools User Testing 113

Userpilot

JANUARY 20, 2024

How do you conduct root cause analysis in product management? We also explain why it’s important for product managers and share useful tips. What is root cause analysis in product management? Dealing with root causes instead of symptoms helps organizations to save time and resources in the long run.

Feedback Software 112

Feedback Software Analytic Tools Research Software User Testing 112

Userpilot

MARCH 19, 2024

TL;DR User experience optimization means understanding how users engage with your product to make their experience more enjoyable. Constant UX optimization is important because it improves user satisfaction , improves user engagement metrics, and drives customer loyalty.

Customer Experience 99

Customer Experience User Testing Research Software Feedback Software 99

Userpilot

APRIL 3, 2024

Enhance user experience by analyzing user paths to identify friction points and segmenting users for personalized journeys. Utilize in-app guidance with tools like Userpilot to create intuitive flows and resource centers. Use user data analytics to monitor in-app behavior, sentiment, engagement, and financial metrics.

Analytic Tools 94

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 94

Userpilot

FEBRUARY 20, 2024

We also share software products you can use to create a foolproof product roadmap and drive product-led growth. TL;DR A data product roadmap is a product development strategy where the product manager and their team use insights from various data sources to inform decisions.

Data Visualization 100

Data Visualization Feedback Software Research Software User Testing 100

Userpilot

JANUARY 29, 2024

This article dives deep into data analysis for product managers. This approach is vital in modern product management , and every product manager needs to embrace it. User data analysis helps: Provide direction for product development , allowing for effective resource allocation.

Data Visualization 101

Data Visualization Analytic Tools Onboarding KPIs User Testing 101

Userpilot

JANUARY 14, 2023

What is product success? What can product managers do to improve their chances of building successful products? How can they measure that their product is on a path to success? Successful SaaS products satisfy user needs and realize organizational business goals. Continuous Product Discovery.

Feedback Software 97

Feedback Software Research Software Product Research User Testing 97

The Product Coalition

OCTOBER 30, 2023

Yet, for many product managers, simplicity is challenging to achieve. Unlike featured-based roadmaps, which focus on the delivery and output of capabilities, outcomes-oriented roadmaps prioritize desired outcomes or results — a key element of product strategy. Often, product managers skip this step in favor of speed.

Roadmap 118

Roadmap Feedback Software Onboarding KPIs User Testing 118

Userpilot

DECEMBER 13, 2021

Wondering which product management KPIs help you get better product growth insights ? Among the plethora of responsibilities that SaaS Product Managers have, defining and tracking KPIs probably is the most influential towards guiding future product development. Key product management metrics and KPIs.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation? Let’s get you started! Release notes.

Document 92

Document Analytic Tools Feedback Software User Testing 92

Userpilot

SEPTEMBER 28, 2022

Are you tracking product management metrics to evaluate your product and monitor its progress? SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. Here are the 3 best tools to improve product management metrics.

Onboarding KPIs 83

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 83

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. We also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment.

Artificial Inteligence 138

Artificial Inteligence Reporting Tools Feedback Software Research Software 138

Alchemer Mobile

DECEMBER 31, 2020

Despite the wild ride that 2020 was for all of us, our team here at Apptentive continued to produce high-quality content for product managers, mobile marketers, and C-suite executives interested in digital transformation. Learn how to harness customer emotion to drive your post-pandemic digital transformation plan.

Data Visualization 147

Data Visualization Marketing User Testing Feedback Software 147

Userpilot

DECEMBER 6, 2022

‘Feature factory’ is not exactly a positive term, especially if you’re aspiring to be a product-led SaaS product management team. We also look at what product managers can do to avoid falling into the trap. Product parity trap and no product differentiation. Ready to dive in?

Onboarding KPIs 94

Onboarding KPIs Product Research Feedback Software User Testing 94

Userpilot

MARCH 14, 2024

In the article, we show product managers how to understand how users navigate before getting activated in a SaaS product, how to product analytics to choose the best path to activation, and share 8 tried-and-tested activation strategies. All that is to help you optimize your user journey and boost product adoption.

Data Visualization 99

Data Visualization Customer Experience Customer Feedback User Testing 99

The Product Coalition

APRIL 2, 2022

Every time I navigate the ocean of Product Management frameworks, we are not tackling one essential part of our role: People and Ourselves. There is a framework for almost every stage of our Product development lifecycle, but one of the only transversal things is that we need people to make things happen.

Product Management 156

Product Management Product Manager User Testing Customer Experience 156

Userpilot

DECEMBER 12, 2023

Next, plot the UX initiatives on the roadmap using a project management or roadmapping tool like Asana or Roadmunk. When ready, share the UX roadmap with relevant stakeholders, including product managers , senior leaders , and the heads of the key departments. What are the different types of UX roadmaps?

Roadmap 99

Roadmap Customer Experience UX Product Research 99

Userpilot

JANUARY 4, 2024

Usability metrics are important because they can help identify issues that matter, prioritize improvements in your product optimization plan, track progress over time, make data-driven decisions, and improve customer satisfaction. They include: Effectiveness : Evaluate if users can achieve their goals using your product.

Onboarding KPIs 59

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 59

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Then you are in the right place!

Product Research 85

Product Research Onboarding KPIs Customer Experience Data Visualization 85

Userpilot

OCTOBER 6, 2022

How can product managers use them to develop their products? A FAB analysis explores the interactions between features, advantages, and benefits of a product. An advantage is how the feature helps your customer. Product managers should focus on delivering benefits rather than just features.

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Customer Feedback 87

Userpilot

AUGUST 29, 2023

Product management is equal parts art and science – and it’s vital to the success of your SaaS. TL;DR Product management describes the continual process of overseeing the development of a product across its entire lifecycle. Product teams are staffed with various skilled professionals.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Research Software 101

The Product Coalition

JANUARY 12, 2023

This includes creating meaningful communication channels between employees and leaders, providing resources to help employees develop their skills, and implementing processes and policies that promote trust and collaboration. This leads to an increase in customer satisfaction, which can lead to repeat customers and higher levels of loyalty.

Artificial Inteligence 132

Artificial Inteligence Data Visualization Analytic Tools Research Software 132

Usersnap

APRIL 29, 2023

Product managers have a lot of ground to cover. From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. How can ChatGPT be useful for product management? What is ChatGPT?

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. From initial launch to ongoing product management , this framework acts as a map towards sustainable growth. In this article, we dive deep into what a product marketing framework is and explore its essential components.

Feedback Software 100

Feedback Software Research Software Analytic Tools Product Research 100

Product Management University

JANUARY 19, 2023

An expanding portfolio requires stronger collaboration among product managers to ensure customers get what they need: solutions that deliver quantifiable value at a level higher than just the users. That means each product becomes a lever to forming solutions that are the highest value in those chosen market segments.

B2B 130

B2B Strategy Product Strategy Customer Experience 130

Product Innovation Educators

FEBRUARY 20, 2023

How to achieve product-market fit – for product managers This episode is sponsored by PDMA, the Product Development and Management Association. PDMA is also the longest-running professional association for product managers, leaders, and innovators, having started in 1976.

User Testing 102

User Testing Product Management Product Manager Data Visualization 102

Gainsight

DECEMBER 7, 2020

Do you have enough budget and engineering resources? What are all the steps you need to take to ensure a delightful customer experience? An integral role in business operations, Project Managers help answer resourcing questions by rallying cross-functional teams to determine the amount of work and timeline required to launch. .

Research Software 59

Research Software Data Visualization Customer Satisfaction Customer Experience 59

The Product Coalition

JANUARY 11, 2023

Design skills can be valuable for Product Managers (PMs) to allow them to understand, communicate with the design team, and effectively contribute to the design process. Photo by Balázs Kétyi on Unsplash I have been scrutinizing and reflecting for a long time, on what a product manager should do and need.

Feedback Software 107

Feedback Software Research Software User Testing Technical Review 107

Userpilot

NOVEMBER 24, 2022

How should product managers handle customer requests to improve customer satisfaction and drive value for users and the business? Customer requests are queries about your product. Some of them are solved quickly by customer support while others involve the development of new functionality.

Feedback Software 93

Feedback Software User Testing Product Research Customer Experience 93

Product Management University

NOVEMBER 3, 2020

Product managers, there’s never going to be a time where customer retention priorities and wallet share growth opportunities have more overlap, i.e., not at odds. The pandemic has forced a lot of businesses to go directly to their customer base for growth as new logos are harder to come by. Think about it.

Customer Experience 246

Customer Experience Customer Satisfaction Workshop Vision 246