UX Planet

JANUARY 1, 2025

User satisfaction score (CSAT). This metric is used to measure how satisfied users are with a product, service, or experience. CSAT is typically measured through surveys where users are asked to rate their satisfaction on a scale (e.g., Customer satisfaction score (CSAT) formula.

Data Visualization

Alchemer Mobile

FEBRUARY 21, 2025

At Alchemer, we’ve established that NPS surveys dont tell the full story. Surveys, combined with open text analysis, however, hold immense potential for uncovering deeper customer insights from customer feedback. How can we improve the user experience? How have customer preferences shifted?

Customer Feedback

Alchemer Mobile

FEBRUARY 26, 2025

These missing insights are crucial for understanding customer needs and expectations. Without a comprehensive view, businesses risk losing opportunities to improve customer satisfaction and build long-term loyalty. Different customer segments have unique preferences when it comes to communication.

User Testing

Userpilot

FEBRUARY 4, 2025

A higher stickiness ratio suggests your product is a regular part of users routines. However, a low stickiness ratio may signal issues with user satisfaction, feature relevance, or overall value, prompting further investigation. User stickiness formula. Passives (7-8): Neutral users who are satisfied but not enthusiastic.

Onboarding KPIs

UX Planet

DECEMBER 6, 2024

This automation streamlines decision-making and ensures designs are optimized based on actual user responses. Finally, we have user research analysis. By automating the analysis of survey results, feedback, and behavioral data, AI tools provide valuable insights with minimal manualeffort.

Feedback Software

Usersnap

FEBRUARY 24, 2025

Engaging in a well-structured product discovery process enables teams to move beyond assumptions and build solutions that drive true user satisfaction. Insights into user behavior guide decision-making, ensuring solutions align with expectations. Share your favorite discovery questions, examples or techniques to inspire others.

Product Research

Userpilot

DECEMBER 29, 2024

Net Promoter Score ( NPS ) is a metric that aims to quantify customer sentiment based on this survey question: How likely are you to recommend (our product) to a friend or colleague? You see, NPS is mostly a relational metric (which means it’s focused on customer relationships). Then your NPS would be zero.

Data Visualization

Product Innovation Educators

MARCH 3, 2025

Even in highly functional categories like home heating and cooling systems, emotional needs like “feeling like a responsible homeowner” or “not feeling like I’m throwing money down the drain” are important to customer satisfaction.

Research Software

Userpilot

DECEMBER 31, 2024

Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product. 15+ survey templates (NPS, CES, user satisfaction surveys, etc.) for collecting user sentiment data. Userpilot Chrome extension. Pendo vs. Userpilot.

Data Visualization

UX Planet

MARCH 4, 2025

Image by staffingsolutionsenterprises NPS survey example byLoom. NPS survey dashboard in UsrGuiding tool. In reality, UX is multidimensional, and it requires multiple qualitative and quantitative metrics like task success rate, user satisfaction score, and summary of user reviews. How NPS is calculated.

Data Visualization

Userpilot

NOVEMBER 14, 2024

Feature adoption (users who use more advanced features). Customer satisfaction score and customer loyalty (NPS). With Userpilot, you can segment users based on multiple criteria, including: Demographics, like age, language, or location. Survey responses (quantitative for all surveys and qualitative for NPS).

Data Visualization

Userpilot

OCTOBER 20, 2024

How to measure the success of your onboarding gamification To understand the effectiveness of your onboarding gamification and make necessary adjustments, consider the following key methods: Surveys Use surveys to collect user insights about their onboarding experience and identify trends. Increase user retention.

Onboarding KPIs

Userpilot

OCTOBER 31, 2024

Different types of product feedback software When we say “product feedback tool,” we may mean various types of software: Survey tools : Tools designed to create and distribute surveys, collect feedback , and analyze responses to understand customer opinions and needs. Userpilot survey template library.

Feedback Software

DevelopmentCorporate

JUNE 2, 2025

As companies mature, so does their understanding of how strategic research drives product innovation and customer satisfaction. Meanwhile, for enterprises with deeper pockets, investing over $500K annually in user research has become a competitive advantage particularly in fast-moving industries like fintech, SaaS, or e-commerce.

Data Visualization

UX Planet

APRIL 17, 2025

While UX is all about creating a delightful customer journey, CRO zeroes in on converting those delightful moments into actual sales. This article is your roadmap to understanding how these two concepts dont just coexist but thrive together, amplifying both user satisfaction and your bottomline. The answer is a resounding yes.

UX

Userpilot

MARCH 23, 2025

Monetization potential: If users spend significant time within your app but dont convert, that might indicate that your pricing or checkout flows need rethinking. Measure user satisfaction : Metrics like session length and frequency of use evaluate if users are happy with the app experience.

Onboarding KPIs

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools

Userpilot

MARCH 9, 2025

For SaaS companies, this “listening” can take many forms to learn how users interact with their product and uncover areas for improvement. It could include conducting user interviews and surveys, analyzing product usage data, and tracking customer feedback , to name a few.

Research Software

Userpilot

JULY 12, 2025

Improved user retention: Tracking behavioral segments over time enables us to monitor product performance metrics that highlight retention patterns. For example, we can spot when a cohort’s engagement dips, diagnose the root causes, and launch targeted campaigns, like re-engagement emails , to boost customer satisfaction and brand loyalty.

Analytic Tools

Userpilot

MARCH 17, 2025

In-app guides are part of a self-serve onboarding strategy; they reduce support and customer success costs while increasing customer satisfaction. Users get access to help just when they need it. Chameleon pricing Like its competitors, Chameleon’s pricing is based on monthly tracked users. – Aneesh A.

Analytic Tools

Userpilot

NOVEMBER 7, 2024

Flow automation : Simplify repetitive support processes by automating tasks like ticket routing and prioritization or collecting customer data. This frees up time for customer success managers to focus on more strategic tasks. Collaborative customer portals. Main features : Health scoring, segmentation, customer profiles, etc.

Data Visualization

UX Planet

OCTOBER 24, 2024

It includes three key components: Products & Services ( A list of what your business offers that helps customers complete their jobs), Pain Relievers ( How your products or services reduce or eliminate customer pains) and Gain Creators ( How your products or services create benefits and enhance customer satisfaction).

User Testing

People-First Product Leadership

NOVEMBER 5, 2024

Conduct training sessions exploring case studies of companies that successfully made this transition, highlighting the benefits in growth, user satisfaction, and business outcomes. Have engineers involved in product discovery and direct customer interaction share their insights with other engineers. Lean into your triads.

Product Research

Product Innovation Educators

DECEMBER 9, 2024

However, when asked about their organization’s current innovation capabilities, the numbers flip dramatically – only about 20% believe their organizations are effectively innovating.

Systems Review

Userpilot

MAY 17, 2025

Micro-feedback: Catch frustration early with short, in-context surveys. Practice strategies to increase mobile app retention rate Lets get into how Ive seen these user retention strategies work in real product environments. I can trigger different in-app messages, carousels, or checklists depending on what a user has or hasnt done.

Feedback Software

Userpilot

MARCH 5, 2025

In-app surveys : Collect qualitative feedback on the spot, combining seamlessly with your quantitative data. This dual view of user behavior and sentiment helps you understand the why behind specific actions so you can address pain points faster. Try Userpilot to create in-app customer experience surveys.

Data Visualization

Reveal

DECEMBER 30, 2024

According to a recent survey, 91% of business leaders agree that democratizing access to data and analytics is crucial to their softwares success. Increased ROI : Embedded analytics accelerates product development and enhances user satisfaction, leading to higher engagement, retention, and revenue growth.

Data Visualization

Userpilot

JUNE 29, 2025

During this phase, I track metrics like task completion rate, error rate, and user satisfaction score. So, I needed to conduct usability test interviews with users who had interacted with our customer segmentation feature. Using Userpilot, I created an in-app survey to invite participants.

User Testing

UX Planet

MARCH 29, 2025

By dedicating resources to refine these moments, businesses can enhance conversion rates, drive up sales, and minimize customer turnover. Enhancing Brand Image: Theres a direct link between user satisfaction and brand perception. Use tools like surveys, interviews, and usability tests to gather insights directly from real users.

Feedback Software

Userpilot

MAY 30, 2025

This gap between user behavior and intention creates massive blind spots, which can be fixed with user feedback and qualitative data: Users complete onboarding (positive metric) while feeling confused and planning deletion (negative intention). Feature adoption hiding user workarounds for broken functionality.

Analytic Tools

Userpilot

OCTOBER 10, 2024

Once the user completes verification, they are guided through a short welcome survey that gathers critical information like the user’s role, goals, and company details. The survey also allows for basic customization, such as branding colors. What can you learn from Userpilot?

Onboarding KPIs

UX Planet

JUNE 1, 2025

b) Upgrade Journey Analysis: Detailed mapping of the conversion process from free to paid users, identifying friction points and optimization opportunities. d) A/B Testing of Pricing Models: Systematic experimentation with different pricing structures, plans, and offers to identify approaches that maximize revenue and user satisfaction.

User Testing

UX Planet

JUNE 9, 2025

Advanced tagging, and annotation features tailored for qualitative research: Dovetail stands out with its automatic tagging, sentiment analysis, and annotation capabilities, designed for qualitative data like interviews or surveys. It significantly reduces manual effort with some configuration on the tool.

Data Visualization

Centercode

JUNE 11, 2025

Product Managers: Highlight Patterns And User Frustration Product teams want to understand the customer journey and how issues affect adoption. Share quotes or survey comments that capture user frustration. When customizing insights for this group: Keep it brief and outcome-oriented.

User Testing

Userpilot

APRIL 16, 2025

Resource centers (in-app): are embedded in your product to deliver contextual help when users need it. It typically includes features like interactive walkthroughs that help UX designers and marketing teams improve customer satisfaction, drive feature adoption, and reduce time spent on routine customer requests.

Analytic Tools

Userpilot

MARCH 21, 2025

The next step is to go deeper into the key strategies that impact engagement, retention, and user satisfaction. Top 5 strategies for mobile app optimization 53% of users abandon an app if it takes more than three seconds to load. After refining the onboarding flow, feature engagement and user retention improved significantly.

Analytic Tools

Userpilot

JULY 14, 2025

Surveys: In-app surveys pop up after users complete specific actions. The timing matters: I've found out that customer satisfaction surveys , such as CSAT, CES, or NPS , work best right after users complete a key workflow when they're feeling successful. NPS Survey in Userpilot.

Analytic Tools