UX Planet

MAY 1, 2025

At UXDA, we embed these loops into digital journeys, from timely prompts about upcoming bills to personalized tips on reducing unnecessary expenses. As users see real progresswhether its reducing their spending or contributing to savingsthey build confidence, deepening their relationship with the platform.

Banking

Userpilot

MAY 17, 2025

On the other hand, a user persona is the individual who experiences your apps interface daily (e.g., I create an actionable user persona with these tips: Collect raw inputs: Interview users, comb through support tickets, and export product-usage events. This low barrier to entry motivates more users to adopt the app.

Analytic Tools

Userpilot

JULY 12, 2025

Improved user retention: Tracking behavioral segments over time enables us to monitor product performance metrics that highlight retention patterns. For example, we can spot when a cohort’s engagement dips, diagnose the root causes, and launch targeted campaigns, like re-engagement emails , to boost customer satisfaction and brand loyalty.

Analytic Tools

Userpilot

JUNE 29, 2025

During this phase, I track metrics like task completion rate, error rate, and user satisfaction score. I use Userpilot’s analytics dashboards to monitor key metrics, such as increased screen views for updated screens, and verify that users navigate the app smoothly. Monitor data on mobile screens in Userpilot.

User Testing

Centercode

JUNE 11, 2025

When customizing insights for this group: Keep it brief and outcome-oriented. Highlight risks to revenue, customer satisfaction, or timelines. Example: “This integration issue has already delayed one customer pilot. Highlight potential risks to revenue, timelines, or customer satisfaction.

User Testing

Userpilot

NOVEMBER 7, 2024

In this article, we’ll help you pick the right customer success program, covering aspects like: Tips for choosing the right customer success platform. Best customer success software for startups and small companies. Top customer success management platforms for mid-market and enterprise companies.

Data Visualization

UX Planet

FEBRUARY 6, 2025

When we encounter something positivesuch as receiving a personalized tip that helps us save money or seeing an attractive and interactive dashboard that tracks our financial healthwe get a small boost of dopamine. It anticipates user needs, providing timely tips, nudges and shortcuts aligned with individual goals and habits.

Banking

Userpilot

MARCH 9, 2025

The long answer: once you know what your customers want, you reduce the risk of product failure. Instead, you can build products with a better product-market fit that address all user demands and improve customer satisfaction. For example, 71% of customers now expect far more personalization than before.

Research Software

Userpilot

OCTOBER 10, 2024

While the SaaS onboarding checklist and demo document help users understand Grammarly’s value, they could be more tailored to individual user tasks. Tips for improving your SaaS onboarding experiences As we learned, when personalizing the customer onboarding journey and helping users reach their “Aha!”

Onboarding KPIs

Userpilot

FEBRUARY 27, 2025

Tip: If you dont know what criteria to use. These can also include accounts with high NPS responses and customer satisfaction scores. Or users who have given positive feedback on your product on G2. You can analyze accounts that upgraded naturally (e.g.

Analytic Tools

UX Planet

NOVEMBER 18, 2024

Well-designed onboarding helps to: Lower the threshold of entry for new users; Make it more likely that the user will stay with the product and use it regularly; Increase user satisfaction; Reduce the number of support requests. Use visual confirmations of successful actions, as well as tips when something goes wrong.

Feedback Software

Userpilot

APRIL 16, 2025

Resource centers (in-app): are embedded in your product to deliver contextual help when users need it. It typically includes features like interactive walkthroughs that help UX designers and marketing teams improve customer satisfaction, drive feature adoption, and reduce time spent on routine customer requests.

Analytic Tools

Userpilot

JULY 17, 2025

Mini tutorial: It includes three short tips for getting started, which help the user picture simple early wins with the product. Pro tip: Use welcome surveys to segment new sign-ups based on their job-to-be-done (JTBDs). Pro tip: Use welcome surveys to segment new sign-ups based on their job-to-be-done (JTBDs).

Onboarding KPIs

Usersnap

DECEMBER 20, 2024

Then these elements dont just explain updates; they invite users to engage, learn, and stay excited about whats your next big thing! In this blog, were diving into actionable tips, examples, and templates to help you craft release notes that educate, inspire, and drive adoption. Pro tip: step-by-step instructions can really help here!)

Data Visualization

Userpilot

MAY 27, 2025

Contextual guidance: Offer real-time, behavior-based tips and prompts right inside the app, giving users help exactly when and where they need it. Smart tips and tooltips: You can trigger real-time contextual hints tied to user actions. Contextual guidance in Whatfix Mobile. Who is Whatfix Mobile best for?

Technical Review

Userpilot

JULY 22, 2025

With Userpilot, you can apply frequency caps to prevent message overload, throttle batch sends to maintain deliverability, and use suppression lists to ensure power users don’t get beginner tips. Because companies that deliver seamless experiences across channels consistently report higher customer satisfaction, retention, and loyalty.

Onboarding KPIs

Userpilot

APRIL 30, 2025

With Userpilots segmentation and targeting capabilities, you can group users by behavior (like power users and newcomers), demographics, device type, or any custom attribute. For instance, guiding new users on adopting a crucial feature with a simple checklist while sharing advanced tips with power users.

Analytic Tools

Userpilot

JULY 17, 2025

Then, and this part is smooth, if a user interacts with a specific feature like “Tables,” they get an email tailored to that exact feature with the subject line “Checking out Tables? ” I’m sure that makes users go, “How did they know?” Zapier’s email is sent after a user clicks on a specific feature.

Customer Experience

Userpilot

JUNE 30, 2025

So you can build successful onboarding experiences that we know will increase user activation. 6 Ways to use videos in the customer onboarding process Here are our best practices on how to use customer onboarding videos to improve user satisfaction. Add a play-button overlay that signals interactivity at a glance.

Onboarding KPIs

Userpilot

MARCH 30, 2025

Trigger pre-built onboarding templates: Automatically deliver personalized onboarding flows relevant to each users goals. Personalize mobile onboarding according to user journeys with Userpilot. Tip: Use a short NPS or CSAT survey after onboarding to gather user feedback and improve the onboarding flow.

Analytic Tools

Userpilot

MAY 27, 2025

Segmentation and targeting: WalkMe lets you create separate user groups for better personalization. For example, you could show a beginner-friendly onboarding flow to first-time users, while directing returning users to advanced tips or feature updates. Designing a slideout to encourage desired user behavior.

Software Review

Userpilot

JUNE 10, 2025

This will give you a general overview of your app’s health and serve as an immediate indicator of user satisfaction and retention. To calculate your app churn rate, divide the number of customers lost in a specific period by the total number of customers at the start of the period. Tap Profile → Edit → Save”).

Analytic Tools

UX Planet

DECEMBER 6, 2024

Whether youre just starting or looking to refine your existing product, this comprehensive guide will provide you with actionable tips and inspiration to overcome common pitfalls. Satisfaction leads to positive reviews, recommendations, and increased user retention.

Feedback Software

People-First Product Leadership

JULY 22, 2025

Today, with the seesaw tipped towards employers, performance culture is being required with brute-force language. ” Some pointed out, “It seems our CEO’s definition of success has shifted from customer satisfaction to ‘fewer employees.’” They’re actual job listings from real companies.

User Testing

UX Planet

JUNE 30, 2025

We examine both quantitative gains — such as higher customer satisfaction scores, rising self-service usage and digital adoption rates — and qualitative developments, including more personalized services, smarter virtual assistants and greater accessibility in digital banking. In the U.K.,

Data Visualization

Userpilot

MAY 29, 2025

Simplicity and clarity Cluttered screens, complex language, or unclear navigation lead to user frustration and drop-off. Pro tip: Use progressive disclosure when onboarding mobile app users. Here are some practical tips to guide your testing: Conduct user testing on real devices, not just emulators.

Data Visualization

Userpilot

APRIL 8, 2025

Here are 3 methods that help you collect data and bring that conversation to life: Use mobile surveys to gather customer feedback Mobile surveys are a quick way to measure customer satisfaction, gather real-time feedback, and boost engagement. Tip: App analytics offer silent yet powerful feedback.

Customer Feedback

Userpilot

JUNE 4, 2025

Carousels: Let you group related messages into lightweight panels that showcase multiple tips or updates at once, keeping users informed and engaged. Surveys: Embed contextual, in-app surveys to gather feedback at the right moment so you understand the why behind the data, and assess user satisfaction.

Analytic Tools

Alchemer Mobile

JUNE 27, 2025

Whether you’re measuring customer satisfaction, checking in with employees, or researching new markets, knowing how and when to use surveys can make all the difference. Think customer satisfaction scores, employee engagement levels, or demographic profiles.

Analytic Tools

UX Planet

AUGUST 21, 2024

Customer Satisfaction Score (CSAT) is a metric used to gauge customer satisfaction with a product or service. It’s one of the most commonly used customer feedback metrics because it’s simple to measure and interpret. In the second case, CSAT can help track satisfaction over time and identify trends.

Customer Satisfaction

Roman Pichler

JANUARY 8, 2019

If you find it hard to justify carrying out the necessary discovery work, then look at the inaction risk, the risk of not making the necessary changes and providing a carbon copy of your product: Which benefits would you lose, such as increasing user satisfaction by simplifying the product and saving maintenance cost by removing features?

Product Research

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention.

Product Research

Product Innovation Educators

DECEMBER 6, 2021

In our book, we’ve added some enhancements to design thinking: Pre-Ideation: Business outcomes: Identify your goal, like increasing upsell, reducing call-handling time, or increasing customer satisfaction.

Customer Experience

Roman Pichler

SEPTEMBER 13, 2022

The latter enables you to measure the product performance using key performance indicators (KPIs) like engagement, revenue, and customer satisfaction. More Articles by Roman Agile Product Planning: Vision, Strategy, and Tactics A Strategy Map 10 Tips for Creating a Product Strategy with the Product Vision Board.

Product Strategy

Userpilot

JULY 31, 2024

” Here are 14 essential product management KPIs you need to measure (tips for improving them + industry averages included!). The user activation rate measures the percentage of users taking a key action that signifies gaining value from the product. Average user activation rate. Average TTV.

Onboarding KPIs

Mind the Product

MARCH 14, 2019

Introducing humanising touches to your product can diffuse user frustration in a similar way. Illustrations can Increase Customer Satisfaction. The Kano Model, developed by Noriak Kano in the 1980s, uses a simple grid that compares investment with customer satisfaction, helping us prioritise product development.

Customer Satisfaction