Userpilot

DECEMBER 31, 2024

Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product. 15+ survey templates (NPS, CES, user satisfaction surveys, etc.) for collecting user sentiment data. NPS response tagging for analyzing qualitative feedback.

Data Visualization

DevelopmentCorporate

JUNE 2, 2025

As companies mature, so does their understanding of how strategic research drives product innovation and customer satisfaction. Meanwhile, for enterprises with deeper pockets, investing over $500K annually in user research has become a competitive advantage particularly in fast-moving industries like fintech, SaaS, or e-commerce.

Data Visualization

Userpilot

OCTOBER 31, 2024

When it comes to collecting customer feedback, it offers a survey template library, which includes all industry-standard surveys, like NPS and customer satisfaction surveys. The survey settings allow you to send it to a specific user group and set it to appear at regular intervals, for example, every 3-4 months.

Feedback Software

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools

Userpilot

JULY 17, 2025

They start with a warm, personal greeting that acknowledges the user’s recent signup. Next, they include a single, focused call to action, typically a quick-start video or interactive checklist that guides users toward their first win. ” I’m sure that makes users go, “How did they know?”

Customer Experience

Centercode

JUNE 11, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Highlight risks to revenue, customer satisfaction, or timelines.

User Testing

Reveal

DECEMBER 30, 2024

Comprehensive Training Resources : Select a vendor that provides an extensive library of documentation, tutorials, and videos designed to empower users at all technical levels. Increased ROI : Embedded analytics accelerates product development and enhances user satisfaction, leading to higher engagement, retention, and revenue growth.

Data Visualization

Userpilot

NOVEMBER 7, 2024

Flow automation : Simplify repetitive support processes by automating tasks like ticket routing and prioritization or collecting customer data. This frees up time for customer success managers to focus on more strategic tasks. Call/video recording and analytics. AI-generated summaries of customer conversations.

Data Visualization

UX Planet

JUNE 1, 2025

d) Comparative Behavioral Analysis: Comparing behavior patterns between users who successfully activate and those who abandon, identifying key differences in their journeys. Case Study:88 88, a video conferencing and unified communications company, faced significant challenges in activating users of its Chrome extension.

User Testing

Userpilot

APRIL 16, 2025

Resource centers (in-app): are embedded in your product to deliver contextual help when users need it. It typically includes features like interactive walkthroughs that help UX designers and marketing teams improve customer satisfaction, drive feature adoption, and reduce time spent on routine customer requests.

Analytic Tools

Userpilot

MARCH 5, 2025

Customer reviews Strengths Many users praise Pendos customizable in-app guides, easy video embedding, and robust segmentation features. What could be better A user noted that theres a learning curve. Key features Behavior tracking: Identify popular features and friction points to boost customer satisfaction.

Data Visualization

UX Planet

NOVEMBER 18, 2024

Well-designed onboarding helps to: Lower the threshold of entry for new users; Make it more likely that the user will stay with the product and use it regularly; Increase user satisfaction; Reduce the number of support requests. If at all possible, add personal elements to the process.

Feedback Software

Usersnap

DECEMBER 20, 2024

Clear, user-focused notes keep users up-to-date on bug fixes, enhancements, and features while fostering a sense of partnership and ownership in your products journey. Imagine release notes that are more than text enhanced with screenshots , videos , and enhanced by feedback tools like Usersnap. Who Should Write Release Notes?

Data Visualization

Userpilot

OCTOBER 10, 2024

The main purpose of Loom’s onboarding is to help users start recording as soon as possible, which is perfect for a tool designed for instant video communication. Overall, Loom’s onboarding doesn’t overwhelm users with unnecessary steps. ” moment quickly, you can enhance customer satisfaction and reduce churn.

Onboarding KPIs

Usersnap

NOVEMBER 18, 2024

Features Appearance Customization Options Make every announcement visually engaging with tools to suit your brand’s style: Rich Text Editor: Craft detailed updates with ease. Media Support: Include images, GIFs, and videos to bring your updates to life. Its all-in-one platform supports smooth communication between teams and users.

Feedback Software

Userpilot

NOVEMBER 28, 2024

Userpilot is a product growth platform that helps companies increase adoption, user satisfaction, and product stickiness. It combines session recording with other features like product analytics, user onboarding, and in-app surveys, making it an all-in-one solution for understanding and improving the user experience.

Analytic Tools

UX Planet

NOVEMBER 4, 2024

And if your users find it difficult to use, they might simply give up in frustration. Poor customer satisfaction   — if users are struggling with usability issues, negative feedback and complaints will increase (which requires resources to manage).

User Testing

Userpilot

JULY 14, 2025

Surveys: In-app surveys pop up after users complete specific actions. The timing matters: I've found out that customer satisfaction surveys , such as CSAT, CES, or NPS , work best right after users complete a key workflow when they're feeling successful. What are the benefits of a customer engagement platform?

Analytic Tools

UX Planet

DECEMBER 6, 2024

Increased user satisfaction: When users find a learning app design easy to navigate and visually appealing, they are more likely to enjoy their educational experience. Satisfaction leads to positive reviews, recommendations, and increased user retention. There are more than 7 billion smartphone users.

Feedback Software

Userpilot

JUNE 20, 2025

Adoption Meter to track user moods and understand how users feel about your product or feature. NPS surveys for measuring user satisfaction and gathering insights for improvement. Decent targeting options using user segmentation and behavioral triggers. and trigger contextual experiences accordingly.

Analytic Tools

Userpilot

MAY 27, 2025

Intuitive content creation and deployment: Users consistently praise Whatfix for its user-friendly interface, enabling quick creation of guides, videos, and PDFs without extensive technical expertise. These features help drive feature adoption, retention, and user satisfaction, making Userpilot ideal for customer-facing apps.

Technical Review

Userpilot

JULY 17, 2025

JTBD personalization: This email is aimed at marketing leads who are active Miro users, targeting their role-specific needs and pain points. Brief education: It briefly lists the benefits of Miro and shares a three-minute video so readers can learn how to use the template before trying it out.

Onboarding KPIs

Userpilot

JUNE 10, 2025

This will give you a general overview of your app’s health and serve as an immediate indicator of user satisfaction and retention. To calculate your app churn rate, divide the number of customers lost in a specific period by the total number of customers at the start of the period.

Analytic Tools

Arkenea

AUGUST 10, 2025

Telemedicine Platform Optimization for Elderly Patients Challenge: A telemedicine provider needed to improve platform adoption among patients over 65, who represented 45% of their target population but only 18% of active users. Elderly patients reported difficulty navigating the interface and completing video consultations successfully.

Healthcare

Revulytics

NOVEMBER 3, 2017

It’s against that backdrop that the term “customer-obsessed” has ascended in importance. What does it mean to be customer-obsessed? As Cliff Condon of Forrester Research makes the analogy in this video , i t’s like being that really intense sports fan, and the customer is your team. “ How to increase customer engagement.

Analytic Tools

Userpilot

MAY 29, 2025

Another similar, but less dramatic example, is LinkedIn introducing its Stories feature in 2020 and discontinuing it in 2021 after it was clear that users prefer more permanent, professional video content. Users will choose a mobile experience whenever possible, but they wont settle for a clunky one. The bottom line?

Data Visualization

Userpilot

MARCH 27, 2025

Collect user feedback to improve their app Appcues Mobile lets you collect real-time user feedback with several customizable survey blocks embedded in your UI patterns: Text input: Use open-ended questions to gather detailed feedback, adjusting the input style and character limit to suit your needs. Custom feedback surveys.

Data Visualization

Arkenea

JULY 9, 2025

Performance monitoring should track system performance, user adoption, and business outcomes that indicate implementation success. Key performance indicators should measure system uptime, response times, user satisfaction, and clinical efficiency improvements. Specific metrics should align with business case projections.

Reporting Tools

Userpilot

JUNE 4, 2025

Carousels: Let you group related messages into lightweight panels that showcase multiple tips or updates at once, keeping users informed and engaged. Surveys: Embed contextual, in-app surveys to gather feedback at the right moment so you understand the why behind the data, and assess user satisfaction.

Analytic Tools

Arkenea

AUGUST 2, 2025

Modern smart speakers and voice-activated systems can assist with medication reminders, provide weather updates, control room environments, facilitate video calls with family members, and even engage residents in cognitive stimulation activities. Entertainment and communication capabilities help combat social isolation and cognitive decline.

Reporting Tools

Userpilot

JUNE 25, 2023

TL;DR The customer satisfaction (CSAT) score is a metric that measures how customers feel about your product and how many satisfied customers you have across your total user pool. Measuring customer satisfaction comes down to dividing the number of happy customers by the total number of customers surveyed.

Customer Satisfaction

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. Send CSAT surveys to measure overall customer satisfaction with your product.

Customer Satisfaction

Userpilot

JULY 10, 2024

TL;DR Customer experience software helps you analyze, manage, and improve all facets of your product to boost customer satisfaction. Every customer experience solution focuses on a different aspect of improving customer interactions. Here are the features you can use to boost customer loyalty.

Analytic Tools

Intercom, Inc.

JULY 28, 2021

This huge increase in time saved enabled the team to manage the high number of support queries they were receiving across their global markets, maintain fast response times, and provide customers with quicker resolutions – all without increasing the team’s headcount. “We Boosting customer satisfaction through efficient, personalized support.

Reporting Tools

Roman Pichler

DECEMBER 4, 2023

Figure 2: Product Vision Board You can learn more about the Product Vision Board by reading the article The Product Vision Board and watching the video Introduction to the Product Vision Board. Suppose you find yourself faced with a problem like declining engagement, poor retention, or low customer satisfaction.

Product Research

Roman Pichler

SEPTEMBER 13, 2022

You can download both templates for free from my website , and you can find more guidance on how to apply them in the two videos below. The latter enables you to measure the product performance using key performance indicators (KPIs) like engagement, revenue, and customer satisfaction. A Cyclic Process.

Product Strategy

Product Talk

DECEMBER 21, 2022

You can watch the video of our conversation or check out a lightly edited version of the transcript below. If I’m trying to increase customer satisfaction, I can do anything and everything. Full Transcript. Teresa Torres: Hi, I’m Teresa Torres. Hope Gurion: And I’m Hope Gurion. Tweet This.

Product Research