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Top 12 Product Adoption Software in 2024

Userpilot

Product adoption software is the lifeblood of the modern product management process. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

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10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly

Userpilot

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market.

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10 SaaS Knowledge Base Examples and Best Tools to Build Yours

Userpilot

Looking for SaaS knowledge base examples? In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. What is a SaaS knowledge base?

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17 SaaS Customer Success Best Practices to Improve Customer Retention

Userpilot

Offering personalized demos to show the product’s value and encourage deeper engagement. Building an in-app knowledge base to address common issues and reduce user friction. Triggering upsells strategically based on user engagement and value addition. Encouraging referrals and reviews to expand word-of-mouth.

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How to Reduce Support Ticket Volume for SaaS [+ 15 Strategies]

Userpilot

TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. Create a knowledge base so customers can self-service solutions instead of contacting support. For example, you may notice a sudden drop in user activity, possibly due to some confusion or frustration.

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9 Best Onboarding Platforms for SaaS Companies

Userpilot

Focused on personalized customer communication, Intercom leverages messenger-based interactions and targeted messaging for a highly personalized onboarding experience complemented by a suite of support and marketing tools. Book the demo to find out more! Analytics dashboards – for easy access to key insights from one place.

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8 Customer Lifecycle Management Best Practices

Userpilot

Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! Activation : When new users become active users through onboarding processes or live demos. Book a Userpilot demo to see how you can follow these customer lifecycle best practices! How to implement it?