Gainsight

AUGUST 24, 2020

I believe that a way exists to do any particular thing successfully and satisfyingly, if never perfectly, that it’s worth figuring out, that you need people’s perspectives to develop it, and that it takes skill and curiosity to help people put words to their thoughts. Process development. KPI and Board reporting. If so, how?

Customer Experience 52

Customer Experience Reporting Tools User Testing Feedback Software 52

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. Netflix played the long game and invested in the right decision by combining multiple tools upfront to operate in a user-centered way at scale. When should we use analytics?

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Birst BI

AUGUST 23, 2018

For example, there are a plethora of software tools available to automatically develop predictive models from relational data, and according to Gartner, “By 2020, more than 40% of data science tasks will be automated, resulting in increased productivity and broader usage by citizen data scientists.” [1]

Data Visualization 73

Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 73

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. You have surface level: you’re completely dir ected, you are given a solution and you design the solution.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Gainsight

SEPTEMBER 28, 2020

Alignment is key—KPI alignment, executive alignment, and cross-functional alignment are critical for success. Shawna Wolverston, EVP of Product at Zendesk, shared similar feedback. One way to solve this challenge is to use customer surveys which can allow you to normalize all the feedback to determine the next best course of action.

Data Visualization 66

Data Visualization Customer Experience User Testing Feedback Software 66

Userpilot

SEPTEMBER 7, 2023

Surveys are one of the most effective ways to collect user feedback and actionable product analytics. In this guide, we’re going to go through: The SaaS analytics you can gather through surveys. How to find the right software for your needs. Why should you analyze SaaS survey data? Which survey delivery method is best?

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software Product Research 103

The Product Coalition

SEPTEMBER 9, 2022

Historically, development teams have been executioners and could lose focus on what features users care for. Developers, by trade, are focused on building features in a scalable, efficient, and innovative way- regardless of whether it is the right feature to build or not. What are the characteristics of a sticky app?

Feedback Software 118

Feedback Software Analytic Tools User Testing Data Visualization 118

Amplitude

JANUARY 23, 2020

In my coaching work, I end up talking to lots of product development teams about data, KPIs, running experiments, and “measuring the team”. People are often looking for the silver bullet: “I’m also wondering if you’ve seen any good solutions to the product KPI problem in general.”. Why does it depend? Goals vary.

Data Visualization 78

Data Visualization Weak Development Team User Testing Customer Experience 78

Gainsight

OCTOBER 17, 2019

Throughout this blog post, I’ll share examples of the Gainsight PX dashboard that we show to our board members. You can make this article into an interactive experience by starting a free trial of Gainsight PX and playing around with these dashboards yourself! Recurring KPIs for Product. CHECK OUT GAINSIGHT PX.

Data Visualization 45

Data Visualization Analytic Tools Research Software Feedback Software 45

Amplitude

JANUARY 23, 2018

They interact with their customers directly to get first hand feedback. They ensure that everyone in product development?—?PM, They rely on second-hand feedback and see “The Business” as a proxy for customers, gathering requirements through antiquated methods like MRDs. PM, Design and Engineering?—?are

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Weak Development Team Data Visualization User Testing Analytic Tools 102

Userpilot

DECEMBER 5, 2023

But how can you leverage this user sentiment data to lead product development and grow your business? In this guide, we’ll go over how you can use product analytics to conduct a customer satisfaction analysis in 6 steps, as well as provide tools and tips to do so. There’s no single KPI to measure customer satisfaction.

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

The Product Coalition

MARCH 17, 2020

In the world of SaaS (software as a service) it usually comes down to one person who devises a strategy for developing and unraveling a perfect product. This requires product managers to maintain a well-organized, streamlined process of product development. Let’s get started! Let’s start with defining the long term goals.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Mind the Product

JULY 16, 2018

Some screenshot extracts of the survey are shown below: If it’s not written up, it doesn’t count towards your KPI. The survey data all flows through to a power BI dashboard (it really wasn’t that difficult). You can see some samples of the dashboard below: Unlocking Product Discovery. Add analytics (still to be done on our end).

Product Research 83

Product Research User Testing Data Visualization Customer Feedback 83

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What are product analytics tools? Let's get started… TL;DR.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

NOVEMBER 24, 2022

Although there are multiple models for defining marketing strategies and tracking marketing success, the RACE framework provides a solid, practical, and simple direction to market strategy development. This article examines the RACE framework: what it is, why you should use it, and how to implement it in your SaaS. Engage stage.

Feedback Software 98

Feedback Software Analytic Tools Framework Onboarding KPIs 98

Userpilot

SEPTEMBER 2, 2020

What are the best tools for user activation and feature adoption? Which tools do you guys use for user retention? What tools should I use to boost my feature engagement? so we thought – let’s collect the most helpful tools for each stage of the marketing funnels and user journey. Product Growth Tools: Activation.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 78

Userpilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. Why Google Analytics is not a product analytics tool , and how product analytics differs from and relates to product metrics. The Best Product Analytics Tools for SaaS. Is Google Analytics is a Product Analytics Tool?

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

Userpilot

JUNE 11, 2024

Userpilot allows you to create dashboards, add all these metrics, and customize their appearance. Unlike product metrics , KPIs are higher-level indicators that measure the success of your product marketing strategy. Guides retention strategies : Helps develop strategies to reduce churn and improve customer loyalty.

Onboarding KPIs 97

Onboarding KPIs Data Visualization Product Marketing Customer Satisfaction 97

ProductPlan

FEBRUARY 8, 2022

Ask anyone in the technology world, “what is product management,” and you’ll get a fairly consistent answer. In a nutshell: Product management strategically drives the development, market launch, and continual support and improvement of its products. In addition, they own the tools and systems that support the process at every stage.

Data Visualization 99

Data Visualization Feedback Software Reporting Tools Research Software 99

Userpilot

SEPTEMBER 9, 2020

While most marketers are familiar and well-equipped with code-free tools that allow them to run such experiments, product managers often think they would need to involve development resources each and every time they want to test something. Hence, they need to outsource it to their developers. Source: userpilot.com.

Onboarding KPIs 101

Onboarding KPIs Customer Experience User Testing Data Visualization 101

Imaginary Cloud - Design

APRIL 7, 2021

Learninghubz is a learning platform focused on organizations to deliver business and technical skills. a mobile app or a website) regarding its user experience. As said before, Learninghubz is a learning platform focused on organizations. My Dashboard. Table of contents. What is a UX Audit? When to do a UX Audit?

Research Software 63

Research Software UX Customer Experience Feedback Software 63

Gainsight

JUNE 17, 2021

If you’re a product manager or product leader, you’re constantly being pummeled with feedback and pressured to improve your product. As you plan your product road map, you need to balance feedback between executives, customers, the sales team and any other stakeholders. Unfortunately, not every KPI is going to add value to your plans.

Data Visualization 52

Data Visualization Reporting Tools Customer Experience Feedback Software 52

Mixpanel

JANUARY 23, 2020

Discovering a product gap: While product gaps often come to you in the form of solutions (“I just need a feature that does XYZ”), it’s important to figure out the real problem your customer is trying to solve. Use a weighted ARR system to measure the business impact of each documented gap. and—most important—talk to customers.

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User Testing Roadmap Data Visualization Customer Feedback 80

Mixpanel

MAY 12, 2020

And then it’s about figuring out how do you leverage what you already have in terms of technology and in terms of the user base to go get that. And then from there it just goes into looking at all the feedback that you have from those users, and going and interviewing those users. At Mixpanel we have what we call the gap system.

User Testing 52

User Testing Customer Feedback Feedback Software Data Visualization 52

Mixpanel

MAY 12, 2020

And then it’s about figuring out how do you leverage what you already have in terms of technology and in terms of the user base to go get that. And then from there it just goes into looking at all the feedback that you have from those users, and going and interviewing those users. At Mixpanel we have what we call the gap system.

User Testing 52

User Testing Customer Feedback Feedback Software Data Visualization 52