Userpilot

OCTOBER 20, 2023

Getting user feedback is a crucial step of the market research process. You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews. Tracking sentiment can also help you with feedback analysis and interpreting responses to in-app surveys.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

NextBigWhat

DECEMBER 25, 2020

Product roadmap tools enable companies to manage their products, evaluate their life cycles as well as communicate the product’s goals and progress to their team members and management. Here is the list of top 10 product roadmap tools, curated for you. URL – [link]. Starting Price -Free (up to 5 users).

Feedback Software 52

Feedback Software Data Visualization Reporting Tools Roadmap 52

Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Best practices to have in mind when building your playbook include: Creating a customer-centric approach that encourages and acts on customer feedback and contributions.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

APRIL 4, 2024

It’s the key to retaining active users and helping them generate maximum value from your SaaS product. We’ll also discuss a few ways to improve engagement for SaaS products. Tracking customer engagement for your SaaS product offers several benefits, including reduced user friction and improved conversion and retention rates.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” They’re itching to give you feedback. Do you have the right tools to capture that voice?

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

APRIL 30, 2024

There are many SaaS products , but knowing that, how do you choose the best? This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Userpilot

OCTOBER 31, 2022

When you analyze customer needs, you need to get valuable insights from various customer data sources such as customer feedback , market research, focus groups, and product usage trends. Segment your customer base to collect data more contextually. Gather in-app customer feedback. Visualize customer data.

Data Visualization 98

Data Visualization Analytic Tools User Testing Feedback Software 98

Userpilot

JUNE 22, 2023

Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies. Using in-app surveys to collect and analyze customer feedback. Spotting friction points with funnel analysis.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

NOVEMBER 9, 2022

With Userpilot , you can build NPS and CSAT surveys code-free, analyze responses, and launch in-app experiences to improve customer satisfaction. ” NPS helps SaaS companies analyze and measure customer loyalty. Follow up your NPS survey with an open-ended question to dig deeper into the score and get qualitative feedback.

Customer Satisfaction 98

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 98

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. But how do you measure it?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. Other roles exclusively focus on customer data, such as product dashboards and KPI tracking.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Usersnap

FEBRUARY 17, 2022

Getting user feedback is key to SaaS product growth (or any company’s growth, for that matter). And a seemingly small thing like placing feedback widget on your website, in your mobile app, or in your digital product can go a long way. Why Do You Need Feedback Widgets for Websites? Feedback Widget for Website.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Research Software 98

People-First Product Leadership

SEPTEMBER 17, 2023

Sign up for internal training that covers company-wide policies and systems. What are some tricky points to keep in mind when exploring point solutions? Or, does your company use identity and access management software, such as Okta. Suggested approach for meet & greets: Take good notes! What is working well?

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Product Fruits is the best option for your SaaS company? This article is going to dive into the Userpilot vs Product Fruits debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? In this article, we cover: What to include in your resource center 8 SaaS examples to inspire your new resource center How to create a help center in just three steps Let’s get started. What is an in-app resource center?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Embedded Analytics 98

Userpilot

JUNE 7, 2021

Looking to build a marketing automation stack for your SaaS? This curated guide covers 12 SaaS marketing automation tools to help the multi-tasking product marketing ninjas save some time! What is SaaS marketing automation? Why is marketing automation important for SaaS? What is SaaS marketing automation?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

APRIL 26, 2024

Customer success is a core growth driver for any SaaS business. The SaaS market is crowded with tons of similar products and the best ones that stand out are those who delight their customers regularly. We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2024.

Feedback Software 81

Feedback Software Analytic Tools Research Software User Testing 81

Userpilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Userlane is the best option for your SaaS company? This article is going to dive into the Userpilot vs Userlane debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? What is Userlane?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Help Scout is the best option for your SaaS company? This article is going to dive into the Userpilot vs Help Scout debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Help Scout doesn’t offer such functionalities.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 14, 2024

Wondering whether Userpilot or Chameleon is the best option for your SaaS company? This article is going to dive into the Userpilot vs Chameleon debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Chameleon is a product adoption platform. What is Chameleon?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 14, 2024

Wondering whether Userpilot or HelpHero is the best option for your SaaS company? This article is going to dive into the Userpilot vs HelpHero debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? You can carry out funnel analysis to identify friction and drop-off points.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 14, 2024

Wondering whether Userpilot or Whatfix is the best option for your SaaS company? This article is going to dive into the Userpilot vs Whatfix debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Get a Userpilot demo for user onboarding and drive your product growth code-free.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Walkme is the best option for your SaaS company? This article is going to dive into the Userpilot vs Walkme debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Walkme offers similar features but is purpose-built for enterprises.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 14, 2024

Wondering whether Userpilot or Intercom is the best option for your SaaS company? This article is going to dive into the Userpilot vs Intercom debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Intercom is a customer service platform.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Userpilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Usetiful is the best option for your SaaS company? This article is going to dive into the Userpilot vs Usetiful debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? You can also run in-app surveys and collect customer feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Usersnap

MAY 2, 2019

Getting user feedback is key to SaaS product growth (or any company’s growth, for that matter.). And a seemingly small thing like placing a user feedback button on your website or in your app can go a long way for your product. Why collect user feedback? The tool also offers real-time analysis. Feedbackify.

Feedback Software 85

Feedback Software Data Visualization Analytic Tools Research Software 85

Userpilot

FEBRUARY 13, 2024

Wondering whether Userpilot or UserGuiding is the best option for your SaaS company? This article is going to dive into the Userpilot vs UserGuiding debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 14, 2024

Wondering whether Userpilot or Appcues is the best option for your SaaS company? This article is going to dive into the Userpilot vs Appcues debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Get a Userpilot demo for user onboarding and drive your product growth code-free.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 29, 2023

TL;DR SaaS Customer lifetime value (LTV) measures the total revenue a customer will bring to a company over time as a user. LTV is important for SaaS businesses as it helps increase customer retention and generate more revenue. Generally, SaaS businesses consider an LTV: CAC ratio of 3:1 healthy. Book a demo to learn more!

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Experience 97

Userpilot

JANUARY 26, 2023

Show personalized self-service resources inside your in-app knowledge base , like Userpilot. Collecting passive feedback with in-app surveys that blend well with the UI, like Miro. Publishing your roadmap and allowing customers to give their feedback and request features , like ClickUp.

User Testing 97

User Testing Feedback Software Customer Feedback Customer Experience 97

Userpilot

FEBRUARY 14, 2024

Wondering whether Userpilot or Lou Assist is the best option for your SaaS company? This article is going to dive into the Userpilot vs Lou Assist debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

DECEMBER 13, 2022

In this article, we’ll cover: What the net promoter score is and how the net promoter system works? To build an NPS program , follow this five-step process: Collect user sentiment data with in-app NPS surveys. Segment customers based on their score. Use in-app checklists and flows to help them adopt more valuable features.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

JANUARY 10, 2022

Customer Success is a core growth driver for any SaaS business. In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2022.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

FEBRUARY 20, 2023

Sharing testimonials, case studies, online reviews for your product, and/or any awards increases the credibility of the software. Creating an onboarding lifecycle map makes sure that every marketing automation, communication channel, and in-app guidance effort flows properly.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

NOVEMBER 18, 2020

And the relationship you may have with them is also not always a fairy tale (see the horror story of one of our users, whose ‘power users’ almost derailed their app.). And it’s the people at these levels who make up your power user base. SaaS – by definition – works on a subscription model. What are power users?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Intercom, Inc.

DECEMBER 17, 2018

Live chat is a powerful tool , but only when it’s used properly. Let’s first take a look at why live chat is such a powerful tool for customer support teams. We’ve found that companies using our live chat solution have a dramatically shorter time to first response than the industry average.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Mixpanel

OCTOBER 25, 2021

It’s exactly the kind of tool they want to include in their tech stack. Perhaps this isn’t the right tool after all,” they think to themselves as they move away, never to return. But what if there was a simple solution that could turn this around? The solution is a self-serve product. They give up.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software User Testing 59