Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. People are not likely to find value in a software product if they are left alone to figure everything out. Many of them will leave the moment they encounter friction or perceive the SaaS product as too complex for them. Let’s get started!

Analytic Tools 102

Analytic Tools Feedback Software User Testing Customer Experience 102

Userpilot

OCTOBER 17, 2023

Feedback, as it combines qualitative and quantitative data to provide a comprehensive understanding of your customers so you can make better decisions. Collect customer feedback to recognize problematic areas of your app and act on them by addressing actual needs that are not being met (instead of just minor bugs).

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

Feedback Software 91

Feedback Software Research Software User Testing Customer Experience 91

Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. But how do you choose good product marketing software? What is product marketing software?

Analytic Tools 53

Analytic Tools Feedback Software Research Software Customer Communications 53

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” They’re itching to give you feedback. Do you have the right tools to capture that voice?

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

OCTOBER 20, 2023

Getting user feedback is a crucial step of the market research process. You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews. Tracking sentiment can also help you with feedback analysis and interpreting responses to in-app surveys.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Zendesk communicates with external apps via API, so creating integrations is easy. How many apps does Zendesk have?

Embedded Analytics 77

Embedded Analytics Data Visualization Analytic Tools Feedback Software 77

NextBigWhat

DECEMBER 25, 2020

Product roadmap tools enable companies to manage their products, evaluate their life cycles as well as communicate the product’s goals and progress to their team members and management. Here is the list of top 10 product roadmap tools, curated for you. URL – [link]. Starting Price -Free (up to 5 users).

Feedback Software 52

Feedback Software Data Visualization Reporting Tools Roadmap 52

Userpilot

JUNE 29, 2023

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. There are many fantastic examples to draw from across the SaaS marketplace. They can refer to the documentation to find solutions quickly. User manuals.

Document 83

Document Analytic Tools Feedback Software User Testing 83

Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Best practices to have in mind when building your playbook include: Creating a customer-centric approach that encourages and acts on customer feedback and contributions.

Feedback Software 87

Feedback Software Analytic Tools Customer Experience Customer Feedback 87

Userpilot

APRIL 4, 2024

It’s the key to retaining active users and helping them generate maximum value from your SaaS product. We’ll also discuss a few ways to improve engagement for SaaS products. Tracking customer engagement for your SaaS product offers several benefits, including reduced user friction and improved conversion and retention rates.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Breaking-edge technology usually feels like something that requires advanced technical knowledge. Let’s get started! What is ChatGPT?

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Userpilot

JANUARY 29, 2023

To design a successful product experience, you’d need to collect and analyze product data, map customer touchpoints, and collect and review user feedback. Slack uses in-app microsurveys to regularly collect customer feedback. Slack uses in-app microsurveys to regularly collect customer feedback.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Data Visualization 96

Userpilot

AUGUST 11, 2022

Creating a minimum-viable onboarding process with in-app guidance. Educating customers with in-app help and improving customer experience. Collecting customer feedback and closing feedback loops. Personalize in-app experiences based on specific segments and in-app behavior. What is customer success?

Feedback Software 93

Feedback Software Research Software Analytic Tools User Testing 93

Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 94

Feedback Software Research Software Reporting Tools Onboarding KPIs 94

Userpilot

APRIL 30, 2024

There are many SaaS products , but knowing that, how do you choose the best? This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates.

Analytic Tools 82

Analytic Tools Feedback Software Data Visualization Reporting Tools 82

Userpilot

OCTOBER 23, 2022

A B2B SaaS customer journey map is key to creating a wholesome product experience for your customers. To get it right, SaaS companies must step back and see the product from the customer’s viewpoint. The SaaS customer journey consists of six different stages: awareness, acquisition , adoption , expansion , renewal , and advocacy.

Feedback Software 71

Feedback Software B2B Customer Feedback Customer Experience 71

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Tracking it tells you what product features are popular, how much time users spend in your website or app, where they click, and the overall level of user interaction.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software Customer Feedback 90

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Measure how your customers behave inside your app to improve the customer experience.

User Testing 95

User Testing Feedback Software Research Software Analytic Tools 95

Userpilot

SEPTEMBER 12, 2022

Acquisition stage: Engaging with your digital ads, reading reviews on product listing platforms, and booking a demo or signing up for a trial. You can use these tools to track customer touchpoints in the app. If users are delighted, you have positive customer feedback and a long-lasting customer lifecycle. Acquisition.

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Experience 93

Userpilot

MAY 3, 2022

Do you wonder why users are not engaging well with your app? Product engagement measures the breadth, depth, and frequency of usage of your app. Gathering data from new users will enable you to send personalized in-app experiences. Always collect feedback and improve. Mistake #5: Using too many in-app engagement prompts.

Feedback Software 83

Feedback Software Analytic Tools Customer Feedback Data Visualization 83

Userpilot

NOVEMBER 2, 2022

10 ways to add value to products in SaaS. Meet them where they want with multiple support options, including a self-serve knowledge base. Keep striving to improve customer satisfaction by running in-app CSAT surveys and then acting on customer feedback with product improvements. How to measure product value.

Feedback Software 87

Feedback Software Research Software User Testing Product Research 87

Userpilot

OCTOBER 31, 2022

When you analyze customer needs, you need to get valuable insights from various customer data sources such as customer feedback , market research, focus groups, and product usage trends. Segment your customer base to collect data more contextually. Gather in-app customer feedback. Visualize customer data.

Data Visualization 91

Data Visualization Analytic Tools User Testing Feedback Software 91

Userpilot

AUGUST 30, 2023

Use segmentation for automating in-app messages with solutions for specific issues. Building a knowledge base to offer customer self-service and empower users with resources for common problems. Triggering in-app surveys to gather insights about and understand customer expectations. What is time to resolution?

Customer Experience 84

Customer Experience Onboarding KPIs User Testing Customer Feedback 84

Userpilot

AUGUST 23, 2022

In today’s B2B technology world, the terms “customer success” and “customer support” are often used interchangeably. But it’s something to consider, especially in this competitive SaaS space. Consider building one for your SaaS. How to drive customer success for your SaaS?

Customer Experience 79

Customer Experience Feedback Software Customer Feedback User Testing 79

Userpilot

JUNE 7, 2022

How can you make the best use of SaaS churn calculation? The churn rate is a critical metric for all subscription-based businesses. In SaaS, the churn rate is the percentage of customers who cancel their subscriptions in a given time frame. A good monthly churn rate for SaaS businesses is below 1%. What is churn in SaaS?

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52

Gainsight

MARCH 9, 2023

But are you leveraging your customer community as one of your top tools to recognize and mitigate churn risk? It’s a space for customers to share best practices, trade product knowledge, and get the answers they need—all of which help people get the most out of your product and gain value from it. The solution? Customer churn.

Feedback Software 52

Feedback Software Customer Feedback User Testing Customer Experience 52

Userpilot

DECEMBER 2, 2019

More and more SaaS companies are starting to realize how important it is, and so they’re investing more time and effort into it. With that in mind, we thought we’d take a look at the best customer success tools. With 2020 fast approaching, now’s the perfect time to make sure you’re using the right tools for the job. Brightback.

Analytic Tools 68

Analytic Tools Feedback Software Data Visualization Reporting Tools 68

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. But how do you measure it?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

JUNE 22, 2023

Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies. Using in-app surveys to collect and analyze customer feedback. Spotting friction points with funnel analysis.

Data Visualization 83

Data Visualization Feedback Software Analytic Tools Customer Experience 83

Userpilot

NOVEMBER 9, 2022

With Userpilot , you can build NPS and CSAT surveys code-free, analyze responses, and launch in-app experiences to improve customer satisfaction. ” NPS helps SaaS companies analyze and measure customer loyalty. Follow up your NPS survey with an open-ended question to dig deeper into the score and get qualitative feedback.

Customer Satisfaction 91

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 91

Userpilot

JANUARY 19, 2023

You will also learn how to calculate and reduce them so you can drive more profit for your SaaS business. TL;DR Customer retention is a key SaaS metric that measures your ability to retain customers over time. Customer retention is a key SaaS metric that refers to your product’s ability to retain customers over time.

Customer Experience 90

Customer Experience User Testing Feedback Software Customer Feedback 90

Intercom, Inc.

OCTOBER 13, 2022

We’ve heard you loud and clear – our customers’ feedback and partnership was our biggest driving force behind today’s product announcements. First, a completely redesigned Messenger inspired and guided by our customer’s feedback, unlike anything our industry has seen before. First, though, a few quick housekeeping items.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Lenny Rachitsky

FEBRUARY 20, 2024

It’s easy to think AI tools are a fad, too complicated, or unlikely to have real impact on your job. A big thank-you to Dan Shipper and Dennis Yang for providing feedback on this post. your roadmap), and then adjust the capabilities it can leverage to complete your task (e.g. But you’re wrong. What are GPTs?

Data Visualization 134

Data Visualization ChatGPT Reporting Tools User Testing 134

Gainsight

JULY 10, 2023

By sharing insights, data, and customer feedback, digital scale programs can minimize the risk of overwhelming customers with redundant information. Planning Your Digital CS Roadmap AuditBoard is continuously enhancing its customers’ experience by expanding its scale programs.

Customer Experience 52

Customer Experience Data Visualization Feedback Software Webinar 52

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. Documenting existing processes and systems within the product team for broader circulation.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Gainsight

MAY 4, 2023

It’s no longer about individual or direct contributions on your community platform only. And more importantly, you may not even need a platform…yet! It’s a great opportunity for small groups of people to share experiences, trade solutions, and gain a sense of belonging. And finally, it’s about the customer experience.

Feedback Software 52

Feedback Software Customer Experience User Testing Product Research 52