Userpilot

OCTOBER 17, 2023

Feedback, as it combines qualitative and quantitative data to provide a comprehensive understanding of your customers so you can make better decisions. Collect customer feedback to recognize problematic areas of your app and act on them by addressing actual needs that are not being met (instead of just minor bugs).

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. But how do you choose good product marketing software? What is product marketing software?

Analytic Tools 69

Analytic Tools Feedback Software Research Software Customer Communications 69

Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Best practices to have in mind when building your playbook include: Creating a customer-centric approach that encourages and acts on customer feedback and contributions.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

OCTOBER 20, 2023

Getting user feedback is a crucial step of the market research process. You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews. Tracking sentiment can also help you with feedback analysis and interpreting responses to in-app surveys.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” They’re itching to give you feedback. Do you have the right tools to capture that voice?

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

JANUARY 29, 2023

To design a successful product experience, you’d need to collect and analyze product data, map customer touchpoints, and collect and review user feedback. Slack uses in-app microsurveys to regularly collect customer feedback. Slack uses in-app microsurveys to regularly collect customer feedback.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

APRIL 4, 2024

It’s the key to retaining active users and helping them generate maximum value from your SaaS product. We’ll also discuss a few ways to improve engagement for SaaS products. Tracking customer engagement for your SaaS product offers several benefits, including reduced user friction and improved conversion and retention rates.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Breaking-edge technology usually feels like something that requires advanced technical knowledge. Let’s get started! What is ChatGPT?

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

Userpilot

MAY 3, 2022

Do you wonder why users are not engaging well with your app? Product engagement measures the breadth, depth, and frequency of usage of your app. Gathering data from new users will enable you to send personalized in-app experiences. Always collect feedback and improve. Mistake #5: Using too many in-app engagement prompts.

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback Data Visualization 98

Userpilot

APRIL 30, 2024

There are many SaaS products , but knowing that, how do you choose the best? This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

OCTOBER 23, 2022

A B2B SaaS customer journey map is key to creating a wholesome product experience for your customers. To get it right, SaaS companies must step back and see the product from the customer’s viewpoint. The SaaS customer journey consists of six different stages: awareness, acquisition , adoption , expansion , renewal , and advocacy.

Feedback Software 75

Feedback Software B2B Customer Feedback Customer Experience 75

Userpilot

AUGUST 30, 2023

Use segmentation for automating in-app messages with solutions for specific issues. Building a knowledge base to offer customer self-service and empower users with resources for common problems. Triggering in-app surveys to gather insights about and understand customer expectations.

Customer Experience 104

Customer Experience Onboarding KPIs User Testing Customer Feedback 104

Userpilot

SEPTEMBER 12, 2022

Acquisition stage: Engaging with your digital ads, reading reviews on product listing platforms, and booking a demo or signing up for a trial. You can use these tools to track customer touchpoints in the app. If users are delighted, you have positive customer feedback and a long-lasting customer lifecycle. Acquisition.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Measure how your customers behave inside your app to improve the customer experience.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

DECEMBER 2, 2019

More and more SaaS companies are starting to realize how important it is, and so they’re investing more time and effort into it. With that in mind, we thought we’d take a look at the best customer success tools. With 2020 fast approaching, now’s the perfect time to make sure you’re using the right tools for the job. Brightback.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Userpilot

JANUARY 19, 2023

You will also learn how to calculate and reduce them so you can drive more profit for your SaaS business. TL;DR Customer retention is a key SaaS metric that measures your ability to retain customers over time. Customer retention is a key SaaS metric that refers to your product’s ability to retain customers over time.

Customer Experience 98

Customer Experience User Testing Feedback Software Customer Feedback 98

Userpilot

JUNE 22, 2023

Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies. Using in-app surveys to collect and analyze customer feedback. Spotting friction points with funnel analysis.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Intercom, Inc.

OCTOBER 13, 2022

We’ve heard you loud and clear – our customers’ feedback and partnership was our biggest driving force behind today’s product announcements. First, a completely redesigned Messenger inspired and guided by our customer’s feedback, unlike anything our industry has seen before. First, though, a few quick housekeeping items.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. But how do you measure it?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Gainsight

JULY 10, 2023

Collaborate With Marketing to Expand Digital Touchpoints A common concern regarding the use of email in scaled CS programs is the risk of over-messaging customers. Regular audits of communication touchpoints and collaboration with Marketing teams help ensure that messaging remains coordinated and tailored to customer needs.

Customer Experience 52

Customer Experience Data Visualization Feedback Software Webinar 52

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? Let’s dive deeper into what everything customer communication management for SaaS entails, as well as our best practices for getting it right. Provide meaningful interactions through UI feedback mechanisms like tooltips.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

Userpilot

NOVEMBER 7, 2023

In SaaS, acquiring customers through marketing is not enough for sustainable growth. Now let’s go through 14 customer engagement tactics that you can apply in SaaS: Use welcome surveys to gather data and design a personalized onboarding experience right from the start. No SaaS business can survive without retaining customers.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Usersnap

FEBRUARY 17, 2022

Getting user feedback is key to SaaS product growth (or any company’s growth, for that matter). And a seemingly small thing like placing feedback widget on your website, in your mobile app, or in your digital product can go a long way. Why Do You Need Feedback Widgets for Websites? Feedback Widget for Website.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Research Software 98

ProductPlan

AUGUST 22, 2019

That’s why product managers are turning to a wider array of technologies to help them survey every nook and cranny of their customers’ digital experience. With tools like session replay, heatmaps, on-the-fly funnels, and customer event tracking, today’s picks and shovels are more sophisticated than ever. Find the Rage!

Customer Feedback 50

Customer Feedback Customer Experience Data Visualization Feedback Software 50

ProductPlan

APRIL 5, 2022

So, you want to know they are selling accurately and hit on the specific value-adds of your solution. When training marketing staff on your new or updated product, you have to be clear on the new or updated product and its benefits because marketing will ultimately be the storytellers and message creators for the solution.

Product launches 59

Product launches Onboarding KPIs Feedback Software Research Software 59

People-First Product Leadership

SEPTEMBER 17, 2023

Sign up for internal training that covers company-wide policies and systems. What are some tricky points to keep in mind when exploring point solutions? Or, does your company use identity and access management software, such as Okta. Suggested approach for meet & greets: Take good notes! What is working well?

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

ProductPlan

APRIL 5, 2022

So, you want to know they are selling accurately and hit on the specific value-adds of your solution. When training marketing staff on your new or updated product, you have to be clear on the new or updated product and its benefits because marketing will ultimately be the storytellers and message creators for the solution.

Product launches 52

Product launches Onboarding KPIs Feedback Software Research Software 52

Userpilot

JUNE 7, 2021

Looking to build a marketing automation stack for your SaaS? This curated guide covers 12 SaaS marketing automation tools to help the multi-tasking product marketing ninjas save some time! What is SaaS marketing automation? Why is marketing automation important for SaaS? What is SaaS marketing automation?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? In this article, we cover: What to include in your resource center 8 SaaS examples to inspire your new resource center How to create a help center in just three steps Let’s get started. What is an in-app resource center?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Embedded Analytics 98

Userpilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Product Fruits is the best option for your SaaS company? This article is going to dive into the Userpilot vs Product Fruits debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

APRIL 26, 2024

Customer success is a core growth driver for any SaaS business. The SaaS market is crowded with tons of similar products and the best ones that stand out are those who delight their customers regularly. We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2024.

Feedback Software 81

Feedback Software Analytic Tools Research Software User Testing 81

Userpilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Help Scout is the best option for your SaaS company? This article is going to dive into the Userpilot vs Help Scout debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Help Scout doesn’t offer such functionalities.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Userlane is the best option for your SaaS company? This article is going to dive into the Userpilot vs Userlane debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? What is Userlane?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 14, 2024

Wondering whether Userpilot or Chameleon is the best option for your SaaS company? This article is going to dive into the Userpilot vs Chameleon debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Chameleon is a product adoption platform. What is Chameleon?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Usersnap

MAY 2, 2019

Getting user feedback is key to SaaS product growth (or any company’s growth, for that matter.). And a seemingly small thing like placing a user feedback button on your website or in your app can go a long way for your product. Why collect user feedback? The tool also offers real-time analysis. Feedbackify.

Feedback Software 85

Feedback Software Data Visualization Analytic Tools Research Software 85