Userpilot

MARCH 25, 2024

To analyze customer sentiment accurately, these tools dig into a text (social media posts, user reviews , messages, etc.) How to measure and track user sentiment in 5 steps Although there are a few different approaches to sentiment analysis, they all follow a similar blueprint. You can also see how these numbers have changed over time.

Data Visualization 97

Data Visualization Feedback Software Analytic Tools Reporting Tools 97

Userpilot

AUGUST 6, 2023

How do you calculate marketing automation ROI? More importantly, how can marketing teams maximize it? On top of that, our article: Defines what marketing automation is. Identifies the areas of marketing that you can automate. Identifies the areas of marketing that you can automate.

Analytic Tools 92

Analytic Tools Feedback Software Research Software Data Visualization 92

Userpilot

AUGUST 16, 2022

Marketing experiments give you an insight into how well marketing strategies will perform before implementing them. But how should you run them? In this article, we’ll start by exploring how to conduct a marketing experiment and give you different experiment ideas to try in your SaaS business.

Research Software 97

Research Software Feedback Software Analytic Tools Customer Experience 97

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. Let’s begin!

Feedback Software 94

Feedback Software Analytic Tools Research Software Customer Experience 94

Userpilot

DECEMBER 17, 2021

Product marketing vs marketing? You see a lot of SaaS companies hiring for product marketing roles and it’s a bit confusing. Is there even any difference between product marketers and your regular marketer? How do you decide on which will bring you the highest ROI for your business?

Feedback Software 102

Feedback Software Research Software Product Marketing Marketing 102

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. How to implement AI to build better products. Nearly 85% of marketers now use AI to write content. This includes the SaaS industry too. What AI tools you can use.

Analytic Tools 74

Analytic Tools Feedback Software Data Visualization Reporting Tools 74

Userpilot

APRIL 30, 2024

This article will look at what the adoption rate is, what factors influence it, how you can calculate your adoption rate, and how to improve it. TL;DR Adoption rate measures how quickly new features or products gain popularity and usage, indicating their success and user appeal.

Onboarding KPIs 87

Onboarding KPIs Data Visualization User Testing Analytic Tools 87

Userpilot

OCTOBER 5, 2023

Our guide explores: What exactly CAC payback is Why you should be tracking it How to calculate the CAC payback period for your SaaS What other metrics you need to track How to reduce your CAC payback period We also look at how Userpilot can help you do the job. Let’s get right to it!

Feedback Software 101

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 101

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. Once you tag the features, you can track the data from the Features & Events dashboard which consists of a scoreboard and graph displaying usage trends. Features & Events Dashboard in Userpilot.

Data Visualization 89

Data Visualization Analytic Tools Research Software User Friction 89

Userpilot

MAY 6, 2024

You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool. Thanks to user profiling, you can offer personalized experiences, refine your marketing targeting, and extract data-driven insights to inform product development.

Analytic Tools 60

Analytic Tools Data Visualization Feedback Software Research Software 60

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. You might be wondering, how to compete. How is marketing for software products different?

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. You might be wondering, how to compete. How is marketing for software products different?

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

AUGUST 16, 2023

You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. Measure retention to understand user behavior and how many users are completing adoption. Use Pendo to provide user insights, guidance, and in-app messaging to improve user experience and drive product adoption.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? In this guide, we’re going to show you how to use data analytics to improve the customer experience! Implementing data analytics can increase engagement, reduce friction , aid personalization, and improve marketing efficiency.

Data Visualization 97

Data Visualization Customer Experience Analytic Tools Customer Feedback 97

Userpilot

JANUARY 9, 2024

A step-by-step guide to the UX audit process There are no standardized steps on how to conduct a UX audit. Let's dive deeper into what these steps are and how to go about them. Keep error messages simple and include a constructive solution. Google Analytics dashboard. Hotjar dashboard.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Research Software 98

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Assess the Customer Effort Score (CES) to evaluate how much effort your customers put in and identify where you can improve. Measure product-market fit to understand if you’ve met your customer expectations.

Customer Satisfaction 97

Customer Satisfaction User Testing Data Visualization Customer Experience 97

Userpilot

OCTOBER 26, 2023

Personalized onboarding allows users to learn how to use the product and reduce time to value. Contextual in-app messages are a great tool to drive feature discovery and adoption. Upsell messages are an excellent way to drive product expansion and increase customer lifetime value. Book a Userpilot demo today!

Analytic Tools 89

Analytic Tools Feedback Software Product Research Data Visualization 89

Userpilot

JULY 13, 2023

Are you trying to find out how to measure growth of a company? Measuring a company’s growth helps you understand how much you progressed and where you stand. In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula.

Onboarding KPIs 93

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 93

Userpilot

MAY 21, 2023

For feature or product announcements, use multiple channels, like in-app messaging , emails, social media, or blogs. At the market release stage, you can release your features either to all users at once, or incrementally. Book the demo to see how! Always beta-test your features before releasing them to the whole user base.

Onboarding KPIs 83

Onboarding KPIs Feedback Software User Testing Product Research 83

Intercom, Inc.

DECEMBER 6, 2019

Not that long ago, the notion that you could send a message straight into the pockets of millions of people, capturing their attention at the touch of a button, would have sounded like the stuff of a marketer’s dreams – but that’s exactly what push notifications offer. Types of messages that provide value.

User Testing 138

User Testing Marketing Customer Experience Data Visualization 138

Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. Marketing copy aims to promote the product and motivate users to buy it, so it uses engaging and emotionally evocative language. Get the demo to see how!

Analytic Tools 102

Analytic Tools Feedback Software UX Data Visualization 102

Userpilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. Now, let’s go over each stage of the customer lifecycle: Awareness stage : Capturing interest and making a memorable first impression through marketing and social media. User persona example.

User Testing 101

User Testing Analytic Tools Research Software Feedback Software 101

Userpilot

AUGUST 5, 2023

Segment passive customers and offer them targeted offerings through in-app messages. Promoters also often become valuable brand ambassadors who bring in new customers through positive word-of-mouth marketing. How to identify NPS passives? We’ll now go through how you can identify NPS passives.

Data Visualization 95

Data Visualization Feedback Software Product Research Analytic Tools 95

Userpilot

MAY 5, 2022

There are several reasons why a SaaS business will choose a micromarketing campaign over traditional marketing strategies to engage existing users and attract new ones. How to use micromarketing to convert trial users to paying customers and drive growth. In this blog post, you’ll learn: What micromarketing is.

Research Software 96

Research Software User Testing Customer Experience Data Visualization 96

Userpilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it!

Data Visualization 89

Data Visualization Analytic Tools Embedded Analytics Feedback Software 89

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Typeform – best for long-form market research surveys.

Data Visualization 83

Data Visualization Product Research Research Software Analytic Tools 83

Userpilot

MARCH 23, 2023

Today, we’ll be focusing on closed-loop analytics and how they can help you better manage and benefit from data! TL;DR Marketing and sales teams have different goals, which is why they often have different data sources or metrics. The key is to share data between the teams anyway.

Analytic Tools 95

Analytic Tools Data Visualization Customer Experience Reporting Tools 95

Userpilot

NOVEMBER 26, 2023

In this article, we're going to: Set out how quantitative data analysis can lead to conversion optimization. How to leverage CRO analytics data to enhance conversion processes. Explore the best conversion rate optimization tools on the market. Ready to make a start? enhanced e-commerce opportunities). . #2

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Research Software 96

Userpilot

SEPTEMBER 29, 2023

It is also an effective tool for evaluating and improving the effectiveness of in-app or email marketing campaigns. Product teams as well as their marketing and sales colleagues can greatly benefit from user funnel analysis. How to use funnel analysis to optimize product experiences? Heatmap in Userpilot.

Data Visualization 97

Data Visualization Analytic Tools Customer Feedback Feedback Software 97

Intercom, Inc.

FEBRUARY 13, 2020

Instead, we’re entering an exciting new moment in marketing where AI tools not only have the ability to free up humans to do the best work of their careers, they are helping companies reach their customers in a highly personal and engaging way. We also recently wrote about the marketing tech trends we’re eyeballing in 2020: .

Research Software 181

Research Software Marketing Data Visualization Customer Experience 181

Userpilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics ! If so, we’ve got you covered!

Data Visualization 101

Data Visualization Dashboard Onboarding KPIs Analytic Tools 101

Userpilot

APRIL 29, 2024

Trigger upsell messages at high-intent moments. SaaS renewal best practices for driving cross-sells include: Promote a new add-on with email marketing campaigns. Personalize the cross-sell messages based on user segment. How to calculate the SaaS renewal rate SaaS companies have different approaches to calculating renewal rates.

Feedback Software 86

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 86

Userpilot

MAY 7, 2024

It is the key to making your product unforgettable and ensuring it gains traction in a difficult market. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. Analytics dashboard : Track all your adoption-related metrics in one simple dashboard.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Reporting Tools 60

Userpilot

APRIL 30, 2022

You’ll learn what they are, and some best practices on how to use them. In the end, you’ll know how to create in-app notifications code-free. In-app messaging is a type of message that is sent to users while they are active in the app. In-app notifications are those messages you see when you are active in the app.

Feedback Software 97

Feedback Software Analytic Tools Software Review Customer Feedback 97

Userpilot

FEBRUARY 29, 2024

To make your life a little bit easier and help you choose the best product analytics tool for your SaaS, we’ve produced a guide of 14 excellent analytics platforms available on the market in 2024. With its scroll maps feature, discover how far customers scroll through and shape your marketing campaigns around these insights.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

JANUARY 3, 2023

Enhance the product experience with in-app messages and contextual help to handhold users through their journey. Net promoter score surveys ask users how likely they are to recommend your product or service to others on a scale from 1 to 10. How to calculate net promoter score? How to calculate NPS. Poor customer service.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Research Software 97

Userpilot

MARCH 7, 2024

When your user engagement analysis reveals that users don’t use a feature enough, design interactive in-app flows to help them discover the feature and teach them how to use it. User engagement could also refer to the strategies that businesses use to drive user interactions with the product, such as in-app messages or emails.

Analytic Tools 99

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 99