Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. To identify friction in the user journey , analyze feature usage trends for negative patterns and use heatmaps and session recordings to spot friction points on specific pages. Fear not, though!

Data Visualization 104

Data Visualization Analytic Tools Research Software User Friction 104

Userpilot

MARCH 10, 2024

TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. Behavioral analysis aims to identify these trends to improve the user experience. Monitoring patterns in user behavior offers several benefits, including improved product adoption and reduced churn.

Data Visualization 105

Data Visualization User Testing Customer Feedback Customer Experience 105

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Let's dive deeper into what these steps are and how to go about them.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. What is user experience? But Userpilot has you covered.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

MAY 7, 2024

A product adoption software or digital adoption platform is a type of software that enhances the user experience and aids user adoption through helpful flows, in-app guidance, tooltips, etc. It guides users through a product’s features and functionalities to drive engagement and boost long-term adoption.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

APRIL 30, 2024

This article will look at what the adoption rate is, what factors influence it, how you can calculate your adoption rate, and how to improve it. TL;DR Adoption rate measures how quickly new features or products gain popularity and usage, indicating their success and user appeal.

Onboarding KPIs 103

Onboarding KPIs Data Visualization User Testing Analytic Tools 103

Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job!

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

DECEMBER 22, 2023

TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. Get the demo to see how!

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

AUGUST 16, 2023

Use Pendo to provide user insights, guidance, and in-app messaging to improve user experience and drive product adoption. Appcues is a user onboarding platform allowing you to design and implement personalized user experiences without writing code. How to measure customer retention?

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

OCTOBER 26, 2023

Nevertheless, PLG tactics can massively improve user experience in such products. Personalized onboarding allows users to learn how to use the product and reduce time to value. Contextual in-app messages are a great tool to drive feature discovery and adoption. Upsell message built in Userpilot.

Analytic Tools 103

Analytic Tools Feedback Software Product Research Data Visualization 103

Userpilot

AUGUST 5, 2023

Segment passive customers and offer them targeted offerings through in-app messages. Determine the happy paths of customer journeys and replicate them for others to ensure positive customer experiences. These respondents are not only unsatisfied with their experience but also pose a risk of spreading negative word-of-mouth.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

MARCH 7, 2024

When your user engagement analysis reveals that users don’t use a feature enough, design interactive in-app flows to help them discover the feature and teach them how to use it. Webinars not only educate existing users and keep them engaged but also attract potential customers seeking a solution to their problems.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Userpilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. How to identify potential churn? Upcoming new features & event analytics dashboard in Userpilot.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. This is possible by elevating the user experience at every stage with personalization, in-app guidance, and targeted messaging. User persona example. Respond to in-app behavior in real time.

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Userpilot

APRIL 30, 2022

You’ll learn what they are, and some best practices on how to use them. In the end, you’ll know how to create in-app notifications code-free. In-app messaging is a type of message that is sent to users while they are active in the app. In-app notifications are those messages you see when you are active in the app.

Feedback Software 98

Feedback Software Analytic Tools Software Review Customer Feedback 98

Userpilot

MAY 21, 2023

Always beta-test your features before releasing them to the whole user base. For feature or product announcements, use multiple channels, like in-app messaging , emails, social media, or blogs. At the market release stage, you can release your features either to all users at once, or incrementally. Book the demo to see how!

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Product Research 97

Userpilot

MAY 2, 2024

Personalize the customer experience , for example, through tailored onboarding. Identify the happy paths of power users through analytics and replicate them for new customers. Offer personalized product demos to help trial users experience the full value. Re-engage inactive users through automated email campaigns.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

APRIL 4, 2024

Measuring product engagement involves several steps, such as selecting relevant metrics, generating product analytics reports, collecting user feedback through surveys, and improving the user experience based on these findings. Also, you can get insights into problem areas within the user experience that cause churn.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

SEPTEMBER 28, 2022

The algorithms ‘learn’ about user behavior patterns and all the adjustments to the user experience happen automatically. To comply with legal requirements, you need to store user data securely. As a result, the solutions are ready and present themselves at the exact moment the user experiences the need.

Data Visualization 98

Data Visualization Feedback Software Customer Experience Customer Feedback 98

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Segmenting customers to send targeted in-app messages. Book a Userpilot demo to see how you can utilize them to enhance customer satisfaction. to keep the experience interactive. What is customer satisfaction?

Customer Satisfaction 98

Customer Satisfaction User Testing Data Visualization Customer Experience 98

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? In this guide, we’re going to show you how to use data analytics to improve the customer experience! For instance, you could use an NPS dashboard to look at response rates for NPS surveys and the percentage of promoters versus detractors.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Customer Feedback 98

Userpilot

APRIL 13, 2022

The marketing team uses collected data to optimize CTA placements and tailor marketing messages on the website to increase the website’s conversion. UX click tracking helps you understand how users engage with your web app — what UX elements they find enticing, what part of a feature seems challenging to interact with, etc.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

The Product Coalition

JULY 1, 2022

If you want to know why users are uninstalling or unsubscribing, tools like screen flow, heatmaps, and screen recordings can get users loving?—?instead Have you ever got so frustrated with an app experience that you immediately started googling how to deactivate your account? Your users have. App churn ?—?the

Analytic Tools 114

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 114

Userpilot

NOVEMBER 26, 2023

In this article, we're going to: Set out how quantitative data analysis can lead to conversion optimization. How to leverage CRO analytics data to enhance conversion processes. Once you’ve identified friction points , you can use contextually relevant in-app messaging to optimize the experience.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it!

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

Userpilot

MAY 5, 2022

There are several reasons why a SaaS business will choose a micromarketing campaign over traditional marketing strategies to engage existing users and attract new ones. How to use micromarketing to convert trial users to paying customers and drive growth. Segment all users based on needs and user journey stages.

Research Software 98

Research Software User Testing Customer Experience Data Visualization 98

Userpilot

SEPTEMBER 29, 2023

For example, you could trigger a checklist or an interactive walkthrough for new users to help them discover the key features. At the same time, you could be targeting users who have already adopted the product with upsell messages to convert them into paying customers. How to use funnel analysis to optimize product experiences?

Data Visualization 105

Data Visualization Analytic Tools Customer Feedback Feedback Software 105

Userpilot

MAY 17, 2023

We also look at a few examples of companies delivering outstanding product experiences. TL;DR Product experience (PX) is the overall response that the product evokes in users when they interact with it. User experience (UX) refers to how easy it is for users to accomplish their goals inside the product.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

DECEMBER 31, 2022

Are you confused about how to measure and optimize product conversion to boost product growth for your SaaS? The friction points can be anything from bad user experience design, lack of in-app product guidance, misleading messaging, bugs, etc. How to measure product conversion rate? User Journey Map.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Userpilot

JUNE 6, 2023

And, how to analyze product usage data to enhance the product experience. Customer journey analysis maps and dissects all user interactions with the product to remove friction from the user experience. Trends analysis tracks long-term changes in user behavior to guide product roadmap development.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 88

Userpilot

FEBRUARY 9, 2023

You will also know how to track and use it for your SaaS business. Predictive customer analytics can help you retain existing customers and improve customer experience by triggering personalized in-app experiences, adapting in-app messaging , and reaching out to at-risk customers. Let's start!

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Customer Experience 98

Userpilot

APRIL 29, 2024

Trigger upsell messages at high-intent moments. Offer limited deals and discounts to motivate users. Personalize the cross-sell messages based on user segment. Userpilot helps you track product usage and trigger data-driven contextual experiences to drive customer success. Segment customers with Userpilot.

Feedback Software 102

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 102

Userpilot

NOVEMBER 10, 2022

If you can fix customers’ pain points, you’ll be well on your way to improving their overall customer experience. How to resolve the most common customers’ pain points. TLDR; A customer pain point refers to an issue that a customer experiences when interacting with a product or service. How to solve this pain point.

User Friction 98

User Friction Customer Experience User Testing Product Research 98

Userpilot

APRIL 24, 2024

It enables you to collect customer feedback in-app, analyze user behavior using multiple reports, and conduct product experiments. Unlike other channels with spam messages or advertisements, our app offered a focused environment where participants’ attention wasn’t divided. How to perform user research with Userpilot?

User Testing 104

User Testing Product Research Research Software Data Visualization 104

Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 98

Userpilot

JANUARY 29, 2024

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. In-app reminders can help you connect with your users at the right time.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

MARCH 23, 2023

Closed-loop marketing can lower your customer acquisition cost, improve the user experience, increase conversion rates , and shorten the sales cycle. Closed-loop analytics data help you align your platform’s messaging and marketing campaigns with the customers you reach out to or traffic that comes into your website.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Reporting Tools 98