UX Studio: Product Management

AUGUST 1, 2021

Of course, your goal is to get more and more users and engage them with your application. But how can the user experience of your product help? How can you measure if your users are engaged? And how can you find out why they are not? How can you measure user experience?

Data Visualization 132

Data Visualization Customer Feedback Customer Experience User Experience 132

Userpilot

MARCH 7, 2024

Funnel reports are a popular analytics tool used to optimize customer journeys and user flows. Our guide explains how to build and analyze funnel reports for actionable insights. TL;DR Funnel reports are analytical tools for visualizing the stages of the customer journey and analyzing how users progress from one stage to another.

Data Visualization 91

Data Visualization Reporting Tools Analytic Tools Customer Experience 91

Usersnap

DECEMBER 14, 2021

When used well they will cut your churn, improve user experience, and increase the likelihood that ex-users become customers again in the future. If your list of responses is very long, it can provide a better user experience to show a drop-down list, as Monday.com does here: Source: Monday.com. What to expect?

Feedback Software 96

Feedback Software Customer Experience User Testing Product Research 96

Mind the Product

DECEMBER 17, 2018

As a consequence, the majority of the best practices and principles of a good user experience that we’ve become used to need to be redefined, if used at all. Improving the user experience provides customers the solution to their problems with as little friction as possible. Adapt to What Users Would Naturally Say.

Customer Experience 121

Customer Experience User Experience User Testing Technical Review 121

Userpilot

MARCH 12, 2024

In this article, we explain what Paths is, how to create the report, its use cases, and compare it to similar features in other tools. TL;DR Userpilot Paths allows product , marketing, and customer success teams to map out all the actions users take before or after an event. How to perform path analysis in Userpilot?

Data Visualization 93

Data Visualization Analytic Tools Customer Experience Customer Feedback 93

The Product Coalition

JANUARY 25, 2024

Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences. Users ask Siri questions and have conversations with it via a messaging environment. It decides how to guide the conversation toward achieving the user’s goal.

Artificial Inteligence 137

Artificial Inteligence Reporting Tools Feedback Software Research Software 137

Userpilot

MARCH 25, 2024

In the article, we show you how to replicate the behavior flow report in GA4. TL;DR Behavior flow analysis was a feature in General Analytics that allowed users to visualize paths that the users took when navigating websites. New User Activation dashboard in Userpilot. Let’s get right to it!

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Reporting Tools 81

Userpilot

APRIL 22, 2024

Increase user retention. How to effectively analyze product features: Define your objective. They define the primary problem the product solves or the essential tasks it allows users to complete. For example, Slack needs instant messaging to be called a collaboration app. Ensure better resource allocation. Power features.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Weak Development Team 89

Userpilot

FEBRUARY 19, 2024

The drop-off rate is one of the key product metrics to track to improve the customer experience. How to calculate it. How to reduce it. TL;DR The drop-off rate is the percentage of users who start an action or process but don’t complete it. Want to find out how Userpilot can help you reduce your drop-off rates?

Analytic Tools 93

Analytic Tools Data Visualization Onboarding KPIs User Testing 93

Userpilot

MAY 1, 2024

Users are always looking for new ideas on how to make the most of their existing tools. Users help each other, share work, and stay engaged with the software. How to start building your brand community Most founders start by choosing a platform. Plus, it gives them a glimpse of how to grow using Userpilot.

Feedback Software 75

Feedback Software Customer Feedback User Testing Customer Experience 75

The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? Do experiments. ChatGPT API is the key to unlocking a whole new level of engagement and automation.

ChatGPT 118

ChatGPT Customer Experience Research Software Artificial Inteligence 118

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? Segmenting users with Userpilot to trigger personalized experiences.

Data Visualization 90

Data Visualization User Testing Customer Experience Analytic Tools 90

Userpilot

APRIL 29, 2024

Wondering how to segment customers to increase their engagement with your SaaS product? How to create segments. TL;DR Customer segmentation is the process of grouping users based on shared properties. How to create a customer segment based on data With the theory covered, let’s create some segments. In 5 steps.

Customer Experience 79

Customer Experience User Testing Customer Feedback Analytic Tools 79

Userpilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. Different types of customer segmentation are: User attribute-based segmentation.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Customer Experience 90

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. What is user experience? Book a demo now to see how. But Userpilot has you covered.

Customer Experience 86

Customer Experience User Testing Analytic Tools Feedback Software 86

UX Planet

FEBRUARY 19, 2024

Disabled Buttons UX — Usability Issues and How to Avoid Them This article describes the impact of disabled buttons on the overall user experience (UX). What are the usability issues related to disabled buttons UX and how can we avoid them? A disabled button indicates that there is an action users must do to enable it.

UX 88

UX Customer Experience Messaging Data Visualization 88

Userpilot

APRIL 16, 2024

How they are linked to customer journey analysis and customer journey mapping. How to extract and use them to optimize the customer journey. Thanks to the insights, you can target the right users with upsell and cross-sell messages at the right time. Book the demo to see how to use it for customer journey analysis.

Data Visualization 94

Data Visualization Customer Feedback Analytic Tools Feedback Software 94

Userpilot

MARCH 10, 2024

TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. Behavioral analysis aims to identify these trends to improve the user experience. Monitoring patterns in user behavior offers several benefits, including improved product adoption and reduced churn.

Data Visualization 91

Data Visualization User Testing Customer Feedback Customer Experience 91

UX Planet

DECEMBER 11, 2023

Promoting Ethical Design and Protecting User Interests Introduction Deceptive patterns in user experience (UX) design can have detrimental effects on users, causing financial loss, loss of privacy, and legal control. Artificial Scarcity: The website might also show messages like “Only 2 items left at this price!”

UX 80

UX User Testing Customer Experience Customer Feedback 80

UX Planet

JANUARY 15, 2024

Hence, adding alt text can significantly improve user experience. And I’m about to show you how to quickly add alt text to your images with the help of our trusted buddy AI. Qualities of ‘good’ alt text We’ve already established that alt text is essential for creating a great user experience. Probably not.

Artificial Inteligence 84

Artificial Inteligence Education ChatGPT Customer Experience 84

Userpilot

APRIL 30, 2024

This article will look at what the adoption rate is, what factors influence it, how you can calculate your adoption rate, and how to improve it. TL;DR Adoption rate measures how quickly new features or products gain popularity and usage, indicating their success and user appeal. Tracking adoption metrics with Userpilot.

Onboarding KPIs 72

Onboarding KPIs Data Visualization User Testing Analytic Tools 72

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Let's dive deeper into what these steps are and how to go about them.

Analytic Tools 94

Analytic Tools Data Visualization Feedback Software Research Software 94

Userpilot

NOVEMBER 28, 2022

A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? How to calculate churn rate so you know where you stand. How to measure customer churn? Common reasons why your churn rate may be too high.

Feedback Software 93

Feedback Software Customer Feedback Customer Experience User Testing 93

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? Well-equipped resource centers are essential for providing comprehensive support and information to users. Here’s what it should include: User documentation : Detailed articles and manuals that explain how to use your product or service.

Feedback Software 91

Feedback Software Analytic Tools Research Software Data Visualization 91

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. How to Speed Up Feedback Loops by Peep Laja.

Product Research 96

Product Research Feedback Loop Feedback Software User Testing 96

Userpilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. This is possible by elevating the user experience at every stage with personalization, in-app guidance, and targeted messaging. User persona example. Respond to in-app behavior in real time.

User Testing 98

User Testing Analytic Tools Research Software Feedback Software 98

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. To identify friction in the user journey , analyze feature usage trends for negative patterns and use heatmaps and session recordings to spot friction points on specific pages. How do you do it?

Data Visualization 85

Data Visualization Analytic Tools Research Software User Friction 85

Userpilot

AUGUST 5, 2023

Segment passive customers and offer them targeted offerings through in-app messages. Determine the happy paths of customer journeys and replicate them for others to ensure positive customer experiences. These respondents are not only unsatisfied with their experience but also pose a risk of spreading negative word-of-mouth.

Data Visualization 92

Data Visualization Feedback Software Product Research Analytic Tools 92

Userpilot

APRIL 30, 2022

You’ll learn what they are, and some best practices on how to use them. In the end, you’ll know how to create in-app notifications code-free. In-app messaging is a type of message that is sent to users while they are active in the app. In-app notifications are those messages you see when you are active in the app.

Feedback Software 96

Feedback Software Analytic Tools Software Review Customer Feedback 96

Userpilot

FEBRUARY 25, 2024

Enhance sales funnel conversions with in-app guidance , using interactive walkthroughs to showcase features and reduce user frustration. Proactive in-app support enhances user experience and conversion rates by delivering targeted, contextual help to users as needed. A/B testing with tooltips with Userpilot.

Data Visualization 96

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 96

Userpilot

OCTOBER 6, 2023

The stage where a lead becomes a free trial user. Here, your goal is to offer a smooth first-time user experience as they explore and realize the value of your product. So, book a Userpilot demo if you want to trigger in-app messages and fuel your marketing funnel. How to build your B2B marketing funnel?

B2B 100

B2B Analytic Tools Feedback Software Data Visualization 100

Userpilot

SEPTEMBER 25, 2023

PLG companies use a range of user acquisition strategies like word-of-mouth marketing or free trials to attract new users. Once this happens, they ensure that users experience the product value to convert them into paying customers. How to build a successful product-led growth motion? A PLG motion.

Analytic Tools 92

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 92

Userpilot

JANUARY 15, 2024

Empathic design helps you: See the world through users’ eyes—understand their pain points and motivations. Identify user experience gaps and reduce friction. Innovate new designs based on the user’s motivations and expectations. Wondering how to observe power user behavior?

User Testing 102

User Testing Customer Experience Data Visualization Research Software 102

Userpilot

OCTOBER 26, 2023

Nevertheless, PLG tactics can massively improve user experience in such products. Personalized onboarding allows users to learn how to use the product and reduce time to value. Contextual in-app messages are a great tool to drive feature discovery and adoption. Upsell message built in Userpilot.

Analytic Tools 84

Analytic Tools Feedback Software Product Research Data Visualization 84

Userpilot

OCTOBER 22, 2023

When tracking usage patterns , you can proactively reach out to users on the verge of dormancy. You can re-engage these users using a targeted win-back email or push notification with personalized messaging. Or, you can conduct surveys (such as the NPS survey ) to better understand what your users need and satisfy those needs.

User Testing 92

User Testing Customer Experience Customer Feedback Analytic Tools 92

Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job!

Analytic Tools 78

Analytic Tools Feedback Software Reporting Tools Data Visualization 78

Userpilot

OCTOBER 18, 2022

Hiccups in user experience. Let’s get down to the nitty-gritty and learn how to perform user analysis. User analysis shows how users experience the product, what they like, and why they churn. Segmenting your users by shared characteristics. What is user analysis?

Customer Feedback 93

Customer Feedback Data Visualization User Testing Analytic Tools 93