Userpilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What are quantitative metrics? How do they differ?

Onboarding KPIs 92

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 92

Userpilot

MAY 21, 2024

Simply put, churn measures how many customers businesses are losing over time — a central concern for companies dependent on customer retention , like those in the SaaS industry. It’s a key metric for assessing customer satisfaction and retention. Understanding why customers churn is crucial for retention strategies.

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Userpilot

MAY 13, 2024

TL;DR Customer feedback forms gather user insights and sentiments that allow you to improve your product/service. Collecting customer feedback helps to build user-centric products, measure satisfaction, identify areas for improvement, and boost user retention. Track overall satisfaction with your product or service.

Customer Feedback 94

Customer Feedback User Testing Feedback Software Product Research 94

Userpilot

MAY 20, 2024

TL;DR Customer retention is your ability to keep users using the product. Offer personalized onboarding experiences to help users quickly realize product value. Use interactive product tours to guide new users through the core functionality. Provide exclusive access to new features and beta programs for loyal customers.

Data Visualization 95

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 95

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 86

ChatGPT Data Visualization Onboarding KPIs Research Software 86

Userpilot

MAY 21, 2023

Delivering a successful feature release is no easy task. In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Let’s get right to it!

Onboarding KPIs 74

Onboarding KPIs Feedback Software User Testing Product Research 74

Userpilot

JULY 13, 2023

It informs you whether your product growth is fine or if you should make tweaks to improve results. In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula.

Onboarding KPIs 85

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 85

Userpilot

FEBRUARY 9, 2022

Is your new user onboarding process actually helping new users engage with your product and get value from it? You can bring in all the new users you want, but it won’t count for much unless they understand how to derive value from your product and actually stick around. What is new user onboarding?

Analytic Tools 86

Analytic Tools Research Software Onboarding KPIs Customer Experience 86

Userpilot

NOVEMBER 9, 2022

A Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your product or service to others on a 0-10 scale, where 10 is “extremely likely,” and 0 is “not at all likely.” Boosts product growth. NPS vs CSAT: why you should use them together.

Customer Satisfaction 89

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 89

Userpilot

JUNE 5, 2024

These tools include product growth platforms , CRMs, customer support software, feedback tools , analytics solutions, and automation tools. It allows you to create onboarding flows and other in-app experiences and supports mobile apps. It allows teams to make informed product decisions based on user behavior analysis and experiments.

Analytic Tools 77

Analytic Tools Feedback Software Research Software Reporting Tools 77

Amplitude

SEPTEMBER 21, 2020

Understanding the customer journey is crucial to building products that meet your users’ needs. Without a window into how people use your products, your efforts to improve conversions will be shots in the dark. To get that insight, many product managers and marketers rely on funnel analysis to chart the different paths users take.

Analytic Tools 124

Analytic Tools Research Software User Testing Data Visualization 124

Userpilot

SEPTEMBER 28, 2022

Are you tracking product management metrics to evaluate your product and monitor its progress? SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. Here are the 3 best tools to improve product management metrics.

Onboarding KPIs 71

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 71

Intercom, Inc.

OCTOBER 3, 2019

On this week’s show, we catch up with email marketing strategist, Val Geisler, as she walks us through some practical emailing tips, her process for onboarding, and why she likens career progression to a spiral staircase. Think about onboarding like you’re hosting a dinner party. That’s what I went to school for.

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

Mixpanel

APRIL 26, 2024

We think that’s important because onboarding a new analytics tool has traditionally been time-consuming, overwhelming, and confusing. But still, we’re always striving to add more simplicity and support in our onboarding and implementation processes. It only takes 20 minutes to get started with Mixpanel.

Data Visualization 52

Data Visualization Onboarding KPIs User Testing Analytic Tools 52

Userpilot

MAY 20, 2024

A good sentiment score varies by industry. Here are the steps to perform a customer sentiment analysis: Invest in sentiment analysis tools to gather and analyze feedback accurately with features like real-time analysis and multi-source integration. You’ll need a platform to do this. What is the customer sentiment score?

Data Visualization 87

Data Visualization Feedback Software Customer Feedback Customer Experience 87

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. It covers every user touchpoint from registration and onboarding to adoption.

Feedback Software 99

Feedback Software Analytic Tools Research Software Data Visualization 99

Userpilot

MAY 21, 2024

Activation : When new users become active users through onboarding processes or live demos. Adoption : The phase where customers start using your product regularly. Expansion and Advocacy : When customers purchase additional products through upsells , and share their positive experiences.

Data Visualization 92

Data Visualization Customer Experience User Testing Customer Feedback 92

Sachin Rekhi

AUGUST 4, 2021

For years now loyal readers have been asking me to package up my learnings on product management into a cohesive course on the subject. So in 2020, I took a survey of all the available product management courses out there. There were plenty of courses introducing product management to those new to the role.

Technical Review 166

Technical Review Onboarding KPIs User Testing Feedback Software 166

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 72

Analytic Tools Feedback Software Research Software Customer Experience 72

Userpilot

APRIL 29, 2024

SaaS renewal best practices for driving free to paid conversions include: Create a personalized onboarding experience to retain trial users. Monitor customer health metrics to identify at-risk users. Leverage reverse trials for stand-alone features. Guide trial users towards key actions with checklists.

Feedback Software 77

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 77

Mixpanel

APRIL 6, 2020

And in an industry where success and failure is measured in one percent increments, getting a holistic picture of how advertising strategies are working across nearly a dozen advertising networks is an imperative, yet onerous, task. But it’s not a task that’s intimidating for AdStage’s VP of Product Paul Wicker. Did we miss the mark?

Onboarding KPIs 59

Onboarding KPIs Data Visualization Marketing Customer Feedback 59

The Product Coalition

JULY 13, 2020

In order to be data-driven, one has to carefully consider the product analytics tools he is using. We did comprehensive research to help you understand what requirements you should look for when comparing product analytics tools, and we’ll show you the best tools on the market. What is a Product Analytics Tool?

Data Visualization 78

Data Visualization Analytic Tools Research Software Feedback Software 78

Userpilot

DECEMBER 23, 2023

New user retention is essential for product success. It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention.

Analytic Tools 81

Analytic Tools Feedback Software User Testing Customer Experience 81

Userpilot

MAY 17, 2023

What’s product experience (PX)? And most importantly, how do you create product experiences that delight your users? We also look at a few examples of companies delivering outstanding product experiences. TL;DR Product experience (PX) is the overall response that the product evokes in users when they interact with it.

Customer Experience 82

Customer Experience User Testing Analytic Tools Feedback Software 82

Userpilot

OCTOBER 27, 2023

TL;DR We define product-led growth (PLG) as a business strategy that uses the product to boost its own growth. Unlike sales-led businesses, a product-led growth company relies on product virality to drive customer acquisition and frictionless experiences that enable users to realize the product value.

Feedback Software 91

Feedback Software Embedded Analytics Analytic Tools Enterprise 91

Userpilot

APRIL 26, 2022

Want to accelerate your SaaS product but don’t know how to drive adoption? Product adoption isn’t complete until users adopt all the features they need to achieve their goals. So, let’s see what you can do to improve feature adoption and ensure a high customer retention rate.

Analytic Tools 92

Analytic Tools Research Software Onboarding KPIs Data Visualization 92

Userpilot

JANUARY 17, 2023

If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think. Value realization is when a customer experiences and recognizes the value of your product or service. Time to live.

Feedback Software 88

Feedback Software Research Software Onboarding KPIs Customer Experience 88

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? It’s easy to get swept away by the plethora of vanity metrics out there. But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 15, 2024

However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! You can measure customer experience within the fintech industry using periodic surveys, post-interaction surveys, and funnel analysis. Want to improve your fintech customer experience?

Analytic Tools 74

Analytic Tools Feedback Software Reporting Tools Data Visualization 74

Userpilot

FEBRUARY 15, 2024

In this article, we’ve compiled our favorite software and conducted an in-depth review for each, highlighting their main analytics features and pricing. Userpilot is a digital adoption platform (DAP) that fosters product growth through a variety of product analytics tools , including funnel analysis, among other useful features.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software Reporting Tools 90

Amplitude

SEPTEMBER 21, 2020

Understanding the customer journey is crucial to building products that meet your users’ needs. Without a window into how people use your products, your efforts to improve conversions will be shots in the dark. To get that insight, many product managers and marketers rely on funnel analysis to chart the different paths users take.

Analytic Tools 59

Analytic Tools Research Software User Testing Data Visualization 59

Userpilot

FEBRUARY 22, 2024

Your customer retention rate should growth stage of your company and the industry it is in. Customer lifetime value , repeat customer rate, product adoption rate, and customer churn rate are key metrics to measure alongside your customer retention rate. It should vary depending on the company's growth stage and industry.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

JUNE 11, 2021

In this post, we will break down the analytics software each SaaS business needs to understand their buyer and user personas, prospects, users, and revenue metrics & company health. Product & User Behaviour Analytics Tools for SaaS. 9 KPIs to track for your SaaS business. Table of Contents. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Mironov Consulting

MAY 2, 2019

Product are products, yes? When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. Think about automotive assembly line infrastructure.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Userpilot

MARCH 26, 2024

Best digital analytics tools for product analytics SaaS companies looking for engagement and adoption insights for their digital products will find these digital analytics tools below to deliver the most effective results. Key features Here's a brief overview of Userpilot's customer journey analytics tools: User segmentation.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Best digital analytics tools for product analytics SaaS companies looking for engagement and adoption insights for their digital products will find these digital analytics tools below to deliver the most effective results. Key features Here's a brief overview of Userpilot's customer journey analytics tools: User segmentation.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Best digital analytics tools for product analytics SaaS companies looking for engagement and adoption insights for their digital products will find these digital analytics tools below to deliver the most effective results. Key features Here's a brief overview of Userpilot's customer journey analytics tools: User segmentation.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52