Userpilot

MARCH 18, 2021

Customer Success and Retention The Customer Success Process at Userpilot The Most Important Thing In Customer Retention. Emilia Korczynska, Head of Marketing at Userpilot. All those generalist leads that keep going nowhere will get the message that your solution may help, but it’s not for them. Source: Ahrefs.com.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

JANUARY 29, 2020

StoryChief has been testing different versions of the CTA on its hero header, so in October 2019, at the time of recording of Aazar's onboarding teardown with StoryChief's team members , it actually looked like that: Source: Userpilot's Onboarding Teardowns YouTube Channel. The Dashboard – in-app onboarding experiences.

Feedback Software 72

Feedback Software Data Visualization Customer Experience User Testing 72

Userpilot

NOVEMBER 26, 2020

(We’ve built a lot of them straight into our product adoption platform – which you can get a demo of for free here.) Study session recordings for qualitative information. We would recommend Heap, Mixpanel or Amplitude as they all have ready-made integrations with Userpilot. Let’s dive in! Source: heap.io.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

JULY 8, 2020

We’ve talked a lot about ‘Aha’ moments here on the Userpilot blog. Source: userpilot.com. Source: userpilot.com. Many SaaS businesses track access in the last 7 days as a User Adoption Metric – but of course, by itself, this doesn’t give you any information in that critical first week. Source: userpilot.com.

Onboarding KPIs 89

Onboarding KPIs User Testing Customer Experience Analytic Tools 89

Userpilot

JANUARY 26, 2021

They made a hypothesis and tested their analysis by creating onboarding experiences with Userpilot. Customer feedback, unfortunately, doesn’t provide enough information to know why the majority of customers churn. Are you also looking to test and optimize your customer messaging and campaigns? What Is Customer Journey Analytics?

Data Visualization 98

Data Visualization Analytic Tools User Testing Customer Experience 98

Userpilot

NOVEMBER 18, 2020

Let’s take a look at the Userpilot granular user adoption journey map. Source: userpilot.com. The social media scheduler became the user of Userpilot in January 2020. The got the spam recipients to report the messages repeatedly, and ultimately got the domain blacklisted. Source: userpilot.com.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

AUGUST 6, 2020

Shiv Patel is one of the co-founders of Autopilot, a marketing automation tool that allows marketers to visualize their customer’s journey, and create marketing messages along the way. Here, he shows an example of how daunting the empty dashboard of Autopilot was for their new user who skips the onboarding steps. Source: Userpilot.com.

Data Visualization 52

Data Visualization Research Software Customer Experience Reporting Tools 52