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Announcing multichannel transactional messaging: Make sure your customers get the message

Intercom, Inc.

We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform. And because it’s Intercom, we’ve reimagined what “transactional messaging” looks like. What is transactional messaging? Order or delivery confirmation.

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How To Build a Slack Activity Dashboard Using Only Open-Source Tools

The Product Coalition

Visit the URL on your favorite browser, and you should see Airbyte’s dashboard (if this is your first time, you will be prompted to enter your email to get started). After the app has been successfully installed, you will be navigated to Slack’s dashboard, where you will see the Bot User OAuth Access Token. Click Allow.

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Customer Engagement Dashboard: Which Metrics to Track and How to Create One

Userpilot

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. Read on to learn how to choose the right engagement metrics for your dashboard and how to build one code-free. User engagement dashboard tools to consider: Userpilot, Amplitude, and Mixpanel.

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Best Marketing Analytics Software for SaaS

Userpilot

When it comes to marketing analytics, the following features are useful: Dashboards – You can create custom analytics dashboards using templates or build them from scratch. These dashboards let you monitor and visualize core metrics , such as user activity, engagement, sentiment, and conversion rates.

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Die Dashboards, Die! Why Conversations Will Reinvent Software

Nir Eyal

Conversational user interfaces (CUIs) work because of our familiarity with messaging. The post Die Dashboards, Die! In years to come, conversations will breathe new life into software—particularly the boring enterprise tools millions of knowledge workers begrudgingly use every day. There […].

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How to Improve Customer Retention: 20 Actionable Strategies

Userpilot

Leverage targeted in-app messaging to announce new features, drive upgrades, and overcome user friction. Create a customer retention analytics dashboard to measure success across key metrics. Create targetted in-app messaging In-app messages , delivered via modals, slideouts, or banners , serve multiple purposes.

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How to Create a Customer Advocacy Strategy for SaaS Companies

Userpilot

Having identified your prospective advocates, prompt them to action, like leaving a review, with targeted in-app messages. Prospective customers are more likely to trust a recommendation from someone they know than your marketing messages. Features & Events Dashboard in Userpilot. Userpilot NPS dashboard.