Userpilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. Hotjar is a product analytics software best known for its heatmaps and session recording tools. UXCam is a product analytics software optimized for mobile customer insights.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Roman Pichler

APRIL 13, 2021

To do so, I might measure market share, for instance, by tracking the product’s position in the appropriate app store. But if the team motivation is declining—as people are being overworked or stressed—or if the code quality is deteriorating—as bugs are accumulating and the code complexity is increasing, alarm bells should go off.

Feedback Software 247

Feedback Software Data Visualization Analytic Tools Research Software 247

Userpilot

APRIL 22, 2024

TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. Providing educational content to keep users engaged and informed. Encouraging referrals and reviews to expand word-of-mouth. Book a demo to give it a try.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Mixpanel

APRIL 18, 2024

Before a line of code is written or a button is designed, we need to understand the personas that will be using this new feature and their true needs. This is crucial because it determines how we might position and market that feature, how we enable our sales team, and so on. For example: What is the feature? Who is it designed for?

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

APRIL 22, 2024

Review feature usage data. This type of analysis helps identify which features contribute positively to your product’s value and which might be redundant or underperforming. Your objectives will inform your approach and the metrics to track. Usability features. Power features. Niche features. Specify the metrics to track.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Weak Development Team 105

Userpilot

APRIL 17, 2024

TL;DR Customer insight platforms enable informed business decisions by analyzing customer behaviors and preferences to improve products and experiences. This enables companies to make informed decisions, tailor products, and improve customer experiences based on a deep understanding of customer needs and trends. Read on to learn more.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Userpilot

JANUARY 3, 2023

Prevent negative reviews. Identifying churn risk helps you prevent customer attrition due to factors under your control. Prevent negative reviews. Knowing that SaaS buyers actively research a product before signing up, the last thing you want is to have negative reviews all over the place. Net MRR churn rate.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Roman Pichler

APRIL 13, 2021

To do so, I might measure market share, for instance, by tracking the product’s position in the appropriate app store. But if the team motivation is declining—as people are being overworked or stressed—or if the code quality is deteriorating—as bugs are accumulating and the code complexity is increasing, alarm bells should go off.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

Userpilot

APRIL 9, 2024

To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms. Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

JANUARY 9, 2024

Review and analyze to identify improvement opportunities. This not only helps make the user feel heard but also enables you to collect much more in-depth information. Heatmaps Heatmaps are visual, color-coded representations of user reactions on various points and pages of your website or product.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

APRIL 6, 2023

So in this post, we’re giving away all our tactics for collecting in-app feedback and sharing the tools you can use to make the most out of it without coding. And it includes both positive and negative customer feedback , user data, and more. It includes both positive and negative customer feedback , user data, and more.

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Userpilot

AUGUST 15, 2022

With fine-grained analysis, you can determine whether a piece of content is perceived as very positive, positive, neutral, negative, or very negative by people. Do they want to make a purchase, or are they just browsing around your website looking for information? Sentiment analysis can have different uses. Sentiment Analysis.

Feedback Software 98

Feedback Software Data Visualization Analytic Tools User Testing 98

Userpilot

JUNE 21, 2021

The Net Promoter Score (NPS) captures your user sentiment and informs you how likely your users are to recommend your tool to their friends. But what is the best NPS feedback software for this task? The best NPS survey feedback software for 2021 includes Userpilot, Hotjar, SatisMeter, Nicereply, GetFeedback. Table of Contents.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization User Testing 52

Userpilot

NOVEMBER 15, 2021

UserGuiding's biggest selling point is its $99/month Basic plan but that doesn’t come with all the elements you’ll need to build a positive onboarding experience. UserGuiding is a no-code tool for user onboarding. UserGuiding reviews. Userpilot lets you style your elements without any coding. Let's get started!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Userpilot

JUNE 30, 2023

TL;DR A resource center is a dedicated place created in your app that provides users access to a centralized repository of useful information and resources. Once you’ve added a selection of modules, you can group information together thematically to ensure they’re displayed in a user-friendly way.

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization User Testing 98

Userpilot

APRIL 21, 2024

TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. But growth isn’t the only positive of reducing support ticket volume. Such sort of help is beneficial since it provides specific information relevant to the customer’s current state.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Usersnap

NOVEMBER 16, 2021

A couple of months ago, we reviewed the new Firefox browser designed for developers. And all created screenshots and screen recordings are directly stored in your project dashboard, making bug tracking and feedback a lot of fun! CSSViewer provided the basic CSS information you need quickly. Link: CSS Viewer. Link: Ghostery.

Feedback Software 145

Feedback Software Analytic Tools Data Visualization Reporting Tools 145

Userpilot

JANUARY 29, 2024

To create an effective design for SaaS apps, perform user research , define clear objectives, create and visualize the information architecture, and build your prototypes using device-specific features. To effectively attract users, you need to simplify the registration process by requesting only essential information.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

MAY 14, 2023

TL;DR Customer feedback is any information gathered about the customer experience with your product or service. Check review platforms like Product Hunt and G2 to get direct feedback without asking customers. Customer feedback is any information a customer provides about their experience with your product or service.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

NOVEMBER 17, 2021

After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. The benefits of going with WalkMe include its code-free Editor, large support network, strong feature adoption results, and reduction of technical support tickets. But it can also mean helping customers get more value from a software product.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

FEBRUARY 28, 2024

That’s because effective product engagement is only possible when you have enough context on the customer’s journey and can visualize the ways users interact with your software. Analytics dashboards are the best way to monitor metrics that track each stage of the customer path. Create a resource center code-free with Userpilot.

Analytic Tools 105

Analytic Tools Data Visualization Customer Experience User Testing 105

Userpilot

FEBRUARY 15, 2024

In this article, we’ve compiled our favorite software and conducted an in-depth review for each, highlighting their main analytics features and pricing. Mixpanel is a product analytics software that interprets and represents advanced data into visual, easy-to-read reports. Hubpot’s funnel analysis dashboard.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Userpilot

OCTOBER 17, 2023

Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Competitor reviews to identify where your competitors are delighting or disappointing their audience. Analyzing customer service data to identify common issues and queries among new users.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Userpilot

JULY 24, 2023

Thanks to the Hootsuite integration, you can monitor and manage social media accounts and Zendesk tickets from one dashboard. With Agent Dashboard , you can integrate Looker, Power BI, and Tableau dashboards into Zendesk. Chatdesk Trends automatically tags and identifies patterns in customer feedback from different channels.

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

DECEMBER 3, 2022

Define your target audience and share informative and relevant content at the reach stage to drive awareness. Invite customer reviews, encourage referrals, and create loyalty programs at the loyalty stage. Potential customers analyze competing products and read reviews. Share informative and relevant content.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

DECEMBER 22, 2022

Customers could churn due to one of the following reasons: Product-market fit failure: This is one of the biggest reasons for churn and something that most startups deal with. Users want SaaS products that are as intuitive as possible; no one wants to struggle to use a piece of software as if they’re living in 2008.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

Userpilot

JANUARY 3, 2023

Any positive result is already a good NPS. Tag your NPS responses, find a common pattern, then reach out to detractors to get more information. They refer others to your company and drive positive word-of-mouth. Although industry benchmarks vary greatly, any positive result is already a good NPS. Promoters (9-10).

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

APRIL 11, 2023

Customer experience: A positive customer experience with no hassles or service downtimes encourages customers to continue with your product. For your onboarding walkthroughs to be effective, segment users using the information they provide on the welcome screen , then trigger a targeted walkthrough that guides them to the activation point.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

JANUARY 5, 2023

It lets you manage the customer experience better with more data-driven and informed decisions. If your customers give positive reviews, you will receive greater word-of-mouth (WOM) marketing benefits. It lets you gather more information about the customer’s experience and make informed decisions about your products.

Data Visualization 97

Data Visualization Feedback Software Customer Feedback Customer Experience 97

The Product Coalition

JULY 6, 2022

Fifteen years ago Ben Horowitz published his now famous memo, “G ood Product Manager/Bad Product Manager ” in which he posits that “A good product manager is the CEO of the product”. To open up that Business Intelligence (BI) dashboard one more time and sift through the numbers to look for that insight.

Data Visualization 106

Data Visualization Weak Development Team Technical Review Software Review 106

Userpilot

APRIL 6, 2023

So in this post, we’re giving away all our tactics for collecting in-app feedback and sharing the tools you can use to make the most out of it without coding. And it includes both positive and negative customer feedback , user data, and more. It includes both positive and negative customer feedback , user data, and more.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

APRIL 25, 2024

Marketing research is essentially a method utilized by companies to collect valuable information regarding their target market. Through the common practice of conducting market research, companies gather essential information that enables them to make informed decisions and develop products that resonate with consumers.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Userpilot

JUNE 26, 2023

It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty. Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. NPS dashboard in Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98