Intercom, Inc.

MARCH 10, 2020

Guru: If your support inbox integrates with other apps, build an app that lets your team easily search your knowledge base as they support customers. We send automated outbound messages based on actions that the user has taken (or not). Bring in support automation and self-service. Help Center.

Customer Experience 220

Customer Experience Customer Feedback User Testing Feedback Software 220

Intercom, Inc.

AUGUST 18, 2020

Three new dashboards for conversations, support effectiveness, and team performance give you the ability to see what type of issues are taking up the most time, monitor your team’s workload, and optimize your support team’s performance. Many of you use multiple help centers or third-party knowledge bases to support different groups of users.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Usersnap

JANUARY 20, 2023

Companies can use a knowledge base to help customers access answers to typical client questions. It offers an easy-to-use and unlimited-seats dashboard to track incoming tickets, assign agents, and reply to customers (which are sent back to your users by email). Live chat with a built-in knowledge base.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

MARCH 23, 2023

Userpilot ’s in-app analytics dashboard. Using tools like Notion or Slab to create an internal knowledge base can also make it easier to store and share customer insights and analytics that need to be communicated to different departments within organizations. Product growth insights with Userpilot.

Analytic Tools 91

Analytic Tools Data Visualization Customer Experience Reporting Tools 91

Userpilot

JANUARY 19, 2022

Enable Userpilot integrations in one click directly from your dashboard with: Segment , Amplitude , Google Analytics , Google Tag Manager, Heap, Intercom , Kissmetrics, Mixpanel. Open the Help Widget and chat with us directly from your Userpilot Dashboard ( log in here ). Intercom dashboard. Heap dashboard powered by Userpilot.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Technical Review 91

Userpilot

JULY 24, 2023

While outbound marketing strategies like email may not be as popular an acquisition method for SaaS companies, it has a fairly good track record in the SaaS marketing space. Here’s a look at Userpilot’s segmentation dashboard to give you an idea of the conditions you can set: Get your free Userpilot demo today!

Analytic Tools 71

Analytic Tools Feedback Software Data Visualization Marketing 71

Intercom, Inc.

NOVEMBER 28, 2018

Eliminate low-value work by creating self-serve resources like a smart knowledge base that can quickly serve up answers to frequently asked questions. This is a complete solution for sales teams making outbound calls. Remember any sales tool that you choose should either increase value or decrease time – and ideally both.

Data Visualization 192

Data Visualization Analytic Tools Research Software Feedback Software 192