Reveal

SEPTEMBER 12, 2023

In this blog post, we’ll dive into the key highlights, with a particular focus on two standout features: custom visualizations and interactive chart filtering. DIY Custom Visualizations with Reveal With this innovative addition to our platform, you can now control the chart types available within your dashboards.

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Data Visualization Analytic Tools Reporting Tools Feedback Software 100

Userpilot

JUNE 11, 2021

This is where analytics software comes in. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. We’ll also tell you which data points and metrics you should pay particular attention to and how to track them using the SaaS analytics software listed here!

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Analytic Tools Feedback Software Data Visualization Reporting Tools 52

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. Product managers face a firehose of customer data. Getting familiar with data is key to success.

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Data Visualization Reporting Tools Analytic Tools Research Software 97

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. This guide will walk you through what it is, why you need one, and how to build your very own dashboard. What is a SaaS KPI dashboard? Why do you need SaaS dashboards?

Data Visualization 105

Data Visualization Onboarding KPIs KPI Dashboard 105

Gainsight

AUGUST 24, 2020

You’ll find me in pursuit of that goal, whether it’s inventing customer success processes, facilitating a working session, managing my team, evolving my workout and meditation routine, or (to the aggravation of my fly-by-the-seat-of-his-pants husband) grocery shopping. KPI and Board reporting. Process development.

Customer Experience 52

Customer Experience Reporting Tools User Testing Feedback Software 52

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. What is User Retention? How to Measure User Retention? How to Improve User Retention?

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Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

Birst BI

AUGUST 23, 2018

For example, there are a plethora of software tools available to automatically develop predictive models from relational data, and according to Gartner, “By 2020, more than 40% of data science tasks will be automated, resulting in increased productivity and broader usage by citizen data scientists.” [1] Source: Gartner (April 2018).

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Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 73

The Product Coalition

DECEMBER 5, 2019

In my previous post , I have written about the many use cases and the monumental importance of monitoring & alerts, specifically from a data-science-researcher point-of-view. Many companies are already starting to offer solutions for this group of people, with data-scientists as the main focus.

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Data Visualization Reporting Tools Technical Review Research Software 78

Folding Burritos

JANUARY 25, 2018

How’s that KPI doing?”. Or perhaps we’re reaching out to other teams to ask questions like: “Which bugs have been reported this week?”. What are customers asking for in our support channels?”. ” “What are customers telling us?” “How long will we be down for?”. The communication dimensions.

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Data Visualization Product Research Feedback Software Reporting Tools 347

The Product Coalition

JULY 1, 2022

Learn about the importance of mobile app KPI dashboards and copy dashboards from real mobile app product managers, engineers and designers. A key performance indicator (KPI) dashboard is a visual representation of data that quantifies how well a team is performing towards its goals.

Data Visualization 110

Data Visualization KPI Analytic Tools Research Software 110

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. They offer insights into product performance , what your users are doing inside your product, and why they are doing it. But how do you know you’re picking the right tools? Pendo is the best for tracking mobile users.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Amplitude

JANUARY 23, 2020

In my coaching work, I end up talking to lots of product development teams about data, KPIs, running experiments, and “measuring the team”. People are often looking for the silver bullet: “I’m also wondering if you’ve seen any good solutions to the product KPI problem in general.”. I’ve yet to find a one-size-fits-all solution.

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Data Visualization Weak Development Team User Testing Customer Experience 78

Mixpanel

JULY 16, 2019

And without the repeat business, you had not only lost your initial customers, but also spoiled your reputation such that it was hard to find new ones. Identifying product and growth metrics that fit your business. The customer lifecycle is fairly standard across products: users first must show up, then be activated in some way.

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Data Visualization KPI Customer Experience Reporting Tools 77

Amplitude

JUNE 23, 2020

Amplitude strives to deliver clear, actionable insights with every aspect of our platform. It helps you find and analyze the milestones that propel users on their journey to becoming a high-value customer. Now they monitor 5th workout as a KPI in Amplitude, and make product bets to help users get there faster.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Feedback 52

The Product Coalition

MAY 28, 2020

Step 1: Commit to a Standard vs. Freestyling Amongst the product leadership team, they will need to decide that they are committed to more structure/standardization, engagement with their direct reports on career development, and time to review advancement candidates. liking to UX studies, mockups, and KPI dashboards).

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Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

Roadmunk

SEPTEMBER 28, 2017

They’re rolling out the best possible content experiences for both the old school and digital-savvy news consumer one step at a time. That consumed much of my time because publishing companies are very editorial-focused and content-led—and they should be. We did a bunch of testing around this when we first launched pop-up verticals.

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Data Visualization Analytic Tools Reporting Tools User Testing 63

Gainsight

DECEMBER 14, 2020

Our Chief Customer Officer, Ashvin Vaidyanathan , talks to customer success trailblazer Garin Landry in this conversation. Garin is the Insight Strategy Manager for Customer Operations and Strategy at Planview , a global leader in work and resource management (WRM). Ashvin: Hello, Garin! Let’s kick things off with an icebreaker.

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Data Visualization Customer Feedback User Friction Customer Experience 52

Gainsight

OCTOBER 17, 2019

Six years ago , people didn’t present about customer success (CS) in the boardroom unless it was a major escalation. Throughout this blog post, I’ll share examples of the Gainsight PX dashboard that we show to our board members. Customer Success: retention, health scores, etc. Reporting on Company Initiatives.

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Data Visualization Analytic Tools Research Software Feedback Software 45

The Product Coalition

SEPTEMBER 9, 2022

Companies understand the importance of the holistic approach to deliver value to customers-which is no longer exclusive to product viability. Historically, development teams have been executioners and could lose focus on what features users care for. However, think about which users you are accounting for.

Feedback Software 124

Feedback Software Analytic Tools User Testing Data Visualization 124

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

As the PM, your job is to find out how the campaign is performing, how the feature is working, how users are reacting to the new feature, what impact has the feature had your engagement and business KPIs, etc. That’s where investing time and energy into building an operations dashboard will pay dividend for years to come.

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Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What are product analytics tools? Let's get started… TL;DR.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Intercom, Inc.

JULY 6, 2021

These days, customers expect instant access to support, especially for products that are critical to their business operations. But how do you live up to these expectations if your customers are on one side of the globe? We share their advice for other leaders looking to expand their customer care to more languages and timezones.

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Customer Experience Data Visualization User Testing Customer Feedback 232

ProductPlan

SEPTEMBER 17, 2019

Product ops is a role still very much in its infancy, but it’s starting to show up more and more in technology company org charts. Product Ops responsibilities: Manage the product management tool stack: Once upon a time product management didn’t have any tools of their own. Manage experiments: We all love A/B testing.

Data Visualization 55

Data Visualization Embedded Analytics Dashboard Reporting Tools 55

ProductPlan

FEBRUARY 8, 2022

Ask anyone in the technology world, “what is product management,” and you’ll get a fairly consistent answer. Product management owns the product roadmap, and their most important stakeholder is the product’s users/customers. By managing systems and processes, product operations ensures timely, audience-appropriate communication.

Data Visualization 104

Data Visualization Feedback Software Reporting Tools Research Software 104

Userpilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. Why Google Analytics is not a product analytics tool , and how product analytics differs from and relates to product metrics. Then come up with explanatory hypotheses and test. The Best Product Analytics Tools for SaaS.

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

Gainsight

JUNE 17, 2021

If you’re a product manager or product leader, you’re constantly being pummeled with feedback and pressured to improve your product. As you plan your product road map, you need to balance feedback between executives, customers, the sales team and any other stakeholders. How do you create a product road map? Funnel Analysis.

Data Visualization 52

Data Visualization Reporting Tools Customer Experience Feedback Software 52

Birst BI

JANUARY 29, 2019

According to research from Eckerson Group, when an organization deploys a BI and analytics system, roughly 10% of employees have the skills needed to produce insights from corporate data and deliver them to decision makers. And data scientists may represent less than 1% of users in an organization.

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Data Visualization Analytic Tools Reporting Tools Artificial Inteligence 78

Userpilot

APRIL 3, 2024

As you’re researching dashboard reporting tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Dashboards display critical business data in real-time, streamlining decision-making and focusing on key metrics. Let’s dive in!

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Data Visualization Embedded Analytics Reporting Tools Analytic Tools 104

Imaginary Cloud - Design

APRIL 7, 2021

User Experience is a key factor regarding the success of a digital product, and the main ingredient to an excellent UX lies in a thorough user-centered approach. In other words, it is crucial to a product's success to consider who the users are, as well as their motivations and goals. Research. ? Table of contents.

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Research Software UX Customer Experience Feedback Software 63

Amplitude

MARCH 21, 2019

This takes a few different data sources to put the story together since predicting future customer expectations is difficult to do with one data source. How will adding new features/types of users impact the product? When running A/B tests ensure that your User Properties are set up to capture those who are in each of the test groups.

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Data Visualization Information Reporting Tools User Testing 107

Mind the Product

SEPTEMBER 5, 2019

This data-driven approach permeates events, dashboards, metrics, and reports, and leaves most of us feeling less like Neo at the end of The Matrix and more like a dog whose owner just hid a tennis ball after pretending to throw it – confused, our excitement transmuted into frustration so deep we feel like chewing on our favorite plush toy.

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Data Visualization KPI Customer Experience User Testing 122

Indicative

NOVEMBER 11, 2020

Experts predict the Customer Analytics market will top $24 billion by 2025. Organizations need customer data to provide the empathetic, personalized experiences customer demand—and to stay competitive. Organizations need customer data to provide the empathetic, personalized experiences customer demand—and to stay competitive.

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Data Visualization Analytic Tools User Testing Reporting Tools 135

Mixpanel

MAY 12, 2020

Product strategy begins with figuring out exactly what kind of user that you want to serve and what use case that you want to serve for them. And I think that, in a B2B setting, you need to figure out both what kinds of companies that you’re going to serve and then what kind of users within those companies you’re going to serve.

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User Testing Customer Feedback Feedback Software Data Visualization 52

Mixpanel

MAY 12, 2020

Product strategy begins with figuring out exactly what kind of user that you want to serve and what use case that you want to serve for them. And I think that, in a B2B setting, you need to figure out both what kinds of companies that you’re going to serve and then what kind of users within those companies you’re going to serve.

User Testing 52

User Testing Customer Feedback Feedback Software Data Visualization 52

Mixpanel

JUNE 12, 2023

Shared understanding As a member of the analytics team tasked with deriving insights for product teams, I need to know more than just how to build dashboards and metrics visualizations. All of this context allows us to move faster to deliver richer insights that can identify user trends and inform our recommendations for product development.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Experience 52

Mixpanel

JUNE 12, 2023

Shared understanding As a member of the analytics team tasked with deriving insights for product teams, I need to know more than just how to build dashboards and metrics visualizations. All of this context allows us to move faster to deliver richer insights that can identify user trends and inform our recommendations for product development.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Experience 52