The Product Coalition

MARCH 15, 2023

To get your onboarding process right, you need to monitor performance and adjust parts of the process to give your users a better experience. Below are some key aspects of the fintech app onboarding process, including 12 KPIs to identify product and feature improvement opportunities.

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Onboarding KPIs Analytic Tools Research Software Data Visualization 123

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. This guide will walk you through what it is, why you need one, and how to build your very own dashboard. What is a SaaS KPI dashboard? Why do you need SaaS dashboards?

Data Visualization 89

Data Visualization Onboarding KPIs KPI Dashboard 89

Roman Pichler

APRIL 13, 2021

Key performance indicators (KPIs) are metrics that measure how your product is doing. Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. Without KPIs, you end up guessing how well your product is performing.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

Mixpanel

MAY 27, 2021

And without the repeat business, you not only lost your initial customers, but also spoiled your reputation such that it was hard to find new ones. Identifying product and growth metrics that fit your business. The customer lifecycle is fairly standard across products: users first must show up, then be activated in some way.

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Data Visualization KPI Analytic Tools Customer Experience 140

Userpilot

OCTOBER 16, 2023

Like any form of analytics, product marketing analytics is all about capturing key data and optimizing the customer experience using that data. It starts tracking data from the moment a user first signs up for your product. There are a variety of KPIs for tracking product analytics. What is product analytics?

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. By using these KPIs, you can calculate how quickly you lose customers, their lifetime value, and their overall health scores.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. What is User Retention? How to Measure User Retention? How to Improve User Retention?

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

The Product Coalition

JULY 1, 2022

Learn about the importance of mobile app KPI dashboards and copy dashboards from real mobile app product managers, engineers and designers. A key performance indicator (KPI) dashboard is a visual representation of data that quantifies how well a team is performing towards its goals.

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Data Visualization KPI Analytic Tools Research Software 107

The Product Coalition

JULY 13, 2021

You do all this to make the tiny 256dp real estate in the user’s notification bar appealing. The users mercilessly swipe the notification away. Users receive a barrage of notifications every day. This, in turn, means that you have a few milliseconds to convince the user to click the notification. What happens next?

Customer Experience 136

Customer Experience User Testing Advertising Differentiation 136

Mind the Product

JULY 16, 2018

When looking at the different methodologies, if there is one commonality between them, it is the ask that product managers (and ideally product marketers, designers, and engineers) get real face time with real customers/prospects to identify market problems and opportunities (here’s a great post on this from Rich Mironov).

Product Research 83

Product Research User Testing Data Visualization Customer Feedback 83

Reveal

SEPTEMBER 12, 2023

In this blog post, we’ll dive into the key highlights, with a particular focus on two standout features: custom visualizations and interactive chart filtering. DIY Custom Visualizations with Reveal With this innovative addition to our platform, you can now control the chart types available within your dashboards.

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Data Visualization Analytic Tools Reporting Tools Feedback Software 100

Revulytics

SEPTEMBER 18, 2019

You’ll learn where analytics should and shouldn’t fit in your toolset, how to avoid common mistakes PMs make with analytics, and how to use quantitative and qualitative data symbiotically to serve customers and meet your KPIs. Why should product managers care about analytics, and where should it fit into?

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Data Visualization User Testing Information Product Research 75

Gainsight

AUGUST 24, 2020

You’ll find me in pursuit of that goal, whether it’s inventing customer success processes, facilitating a working session, managing my team, evolving my workout and meditation routine, or (to the aggravation of my fly-by-the-seat-of-his-pants husband) grocery shopping. KPI and Board reporting. Customer communications and surveys.

Customer Experience 52

Customer Experience Reporting Tools User Testing Feedback Software 52

The Product Coalition

JULY 1, 2019

Your mind runs through your dashboard. In practice companies struggle with settling for just one top KPI, and with good reason. North Star Metric, One Metric, top business KPI?—?are these are the familiar Key Performance Indicators (KPIs): Revenue, Net Income, Paying Customers, Active users, etc.

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Amplitude

JANUARY 23, 2020

People are often looking for the silver bullet: “I’m also wondering if you’ve seen any good solutions to the product KPI problem in general.”. I’ve yet to find a one-size-fits-all solution. Describe something new you have learned about your customers in the last two months. Can an organization be customer-driven AND data-driven?

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Data Visualization Weak Development Team User Testing Customer Experience 78

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think.

Feedback Software 89

Feedback Software Research Software Onboarding KPIs Customer Experience 89

Indicative

JULY 24, 2019

Welcome to Part 3 of Indicative’s Behavioral Analytics 101 series, where we show you how to analyze your customer journey using Indicative. You will learn to: Understand how frequently users are returning to your site or product. Flag issues in your customer journey to quickly mitigate negative effects. What is User Flow?

Data Visualization 40

Data Visualization Analytic Tools User Testing Customer Experience 40

Intercom, Inc.

NOVEMBER 14, 2018

Much of what defines our most outstanding sales reps is their ability to deeply understand our prospects’ and customers’ business needs and speak directly to them. The point of tracking sales KPIs is to drive action for our team, not just to display them on a sales dashboard. Gross customer churn. New business KPIs.

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Data Visualization Outbound Inbound KPI 188

ProductPlan

FEBRUARY 15, 2022

With all this variation, how can future product operations professionals find jobs that best fit their skills and interests? Product managers face a firehose of customer data. And there are increasing calls for customer obsession and direct contact with customers. Getting familiar with data is key to success.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Mixpanel

JULY 16, 2019

And without the repeat business, you had not only lost your initial customers, but also spoiled your reputation such that it was hard to find new ones. Identifying product and growth metrics that fit your business. The customer lifecycle is fairly standard across products: users first must show up, then be activated in some way.

Data Visualization 77

Data Visualization KPI Customer Experience Reporting Tools 77

Amplitude

JANUARY 8, 2021

“Do you have a test environment?”. What is your product’s promise to your customers? From the perspective of your customers, what is a moment of joy? Do you have tiers of customers?”. Let’s pass that user property in. We identify the user this way. Picking the wrong KPI is part of the process.

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Data Visualization User Testing Software Review Customer Feedback 112

UX Studio

MARCH 11, 2024

And then third level is that you think very deeply about what the user needs. You really understand the motivation of the user. 00:11:00] Read some books and found out about things like user testing and actually thinking about breaking down problems rather than just doing stuff that you thought looked good.

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User Testing Feedback Software Research Software Data Visualization 66

The Product Coalition

DECEMBER 5, 2019

In my previous post , I have written about the many use cases and the monumental importance of monitoring & alerts, specifically from a data-science-researcher point-of-view. Observing costs related to a redesign of an algorithm, which can even mean a new research project. The downtime is actually affecting client retention.

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Data Visualization Reporting Tools Technical Review Research Software 78

Folding Burritos

JANUARY 25, 2018

How’s that KPI doing?”. What are customers asking for in our support channels?”. Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there. ” “What are customers telling us?”

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Data Visualization Product Research Feedback Software Reporting Tools 347

Dear Strategy

DECEMBER 21, 2020

Dear Strategy: “How can we measure the success of our strategy using some KPI other than orders? So what exactly is a KPI, and how does it differ from all the other types of measurements that are thrown about in the field of strategic planning? I want to contribute to at least 2 peer-reviewed research papers within 5 years.

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KPI User Testing Technical Review Vision 52

Indicative

JULY 24, 2019

This is Part 4 of 5 in Indicative’s Behavioral Analytics 101 series, where we show you how to analyze your customer journey on our platform. You will learn to: Understand how frequently users are returning to your site or product. Flag issues in your customer journey to quickly mitigate negative effects. Business Question.

Analytic Tools 40

Analytic Tools Data Visualization User Testing Customer Experience 40

Userpilot

JUNE 11, 2021

In this post, we will break down the analytics software each SaaS business needs to understand their buyer and user personas, prospects, users, and revenue metrics & company health. Product & User Behaviour Analytics Tools for SaaS. 9 KPIs to track for your SaaS business. But what data should you analyze and how?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Gainsight

SEPTEMBER 28, 2020

Build for customer needs versus making product fit customer. Alignment is key—KPI alignment, executive alignment, and cross-functional alignment are critical for success. Customer Comes First. Many speakers spoke of how product management teams can easily miss out on what the customer really needs.

Data Visualization 66

Data Visualization Customer Experience User Testing Feedback Software 66

Birst BI

AUGUST 23, 2018

If your data science resources are strained, here is an example data scientist workflow that leverages Birst to speed up tasks throughout the application development lifecycle – data preparation, model development and testing with R integration, deployment into the business, and governance and management.

Data Visualization 73

Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 73

Indicative

JULY 24, 2019

You will learn to: Understand how frequently users are returning to your site or product. Flag issues in your customer journey to quickly mitigate negative effects . Optimize your customer journey by analyzing A/B test results. Measure the impact of a specific step in your customer journey. Business Question.

Data Visualization 61

Data Visualization Analytic Tools User Testing Customer Experience 61

Amplitude

NOVEMBER 2, 2018

Available for all customers. When new content (chart, dashboard, or notebook) gets shared in that Team Space, it’ll also send a slack notification to the team. Available for all customers. All users will continue to be able to join any team space. Relevant for all customers. Available for all customers.

Data Visualization 53

Data Visualization Customer Feedback KPI Customer Experience 53

Amplitude

JUNE 23, 2020

Our customers continue to use the Pathfinder chart as a springboard to understanding the critical paths in their product, but from recent feedback we saw an opportunity to improve clarity in the chart results, and make it easier to take action once interesting paths are discovered. Share bulk dashboard filters.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Feedback 52

Amplitude

JANUARY 23, 2018

On solving customer’s problems… Good product teams are customer obsessed. They interact with their customers directly to get first hand feedback. They bring the voice of the user right into the heart of decision-making at every stage of the process. are experts on the customer.

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Weak Development Team Data Visualization User Testing Analytic Tools 102

Indicative

JULY 24, 2019

This is the second installment of Indicative’s Behavioral Analytics 101 series, where we show you how to analyze your customer journey using Indicative! You will learn to: Understand how frequently users are returning to your site or product. Flag issues in your customer journey to quickly mitigate negative effects.

Data Visualization 61

Data Visualization Analytic Tools KPI User Testing 61

The Product Coalition

MAY 28, 2020

The promotion board will make a decision on the promotion and/or provide additional feedback on areas to continue to grow. - questions on feedback from stakeholders), entrepreneurial spirit, and product craft (e.g. liking to UX studies, mockups, and KPI dashboards). liking to UX studies, mockups, and KPI dashboards).

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Development Data Visualization Product Management Product Manager 78

Gainsight

DECEMBER 14, 2020

Our Chief Customer Officer, Ashvin Vaidyanathan , talks to customer success trailblazer Garin Landry in this conversation. Garin is the Insight Strategy Manager for Customer Operations and Strategy at Planview , a global leader in work and resource management (WRM). Ashvin: Hello, Garin! Let’s kick things off with an icebreaker.

Data Visualization 52

Data Visualization Customer Feedback User Friction Customer Experience 52

Amplitude

JANUARY 26, 2021

Our Chick-fil-A One app is our loyalty app that allows customers to order ahead, earn points, and redeem those points for food rewards. Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. curbside, drive-thru, takeout) and whether or not users redeem their rewards.

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59