The Product Coalition

JULY 1, 2022

Learn about the importance of mobile app KPI dashboards and copy dashboards from real mobile app product managers, engineers and designers. A key performance indicator (KPI) dashboard is a visual representation of data that quantifies how well a team is performing towards its goals.

Data Visualization 107

Data Visualization KPI Analytic Tools Research Software 107

Amplitude

JANUARY 8, 2021

“Do you have a test environment?”. What is your product’s promise to your customers? From the perspective of your customers, what is a moment of joy? Do you have tiers of customers?”. Let’s pass that user property in. We identify the user this way. Picking the wrong KPI is part of the process.

Data Visualization 112

Data Visualization User Testing Software Review Customer Feedback 112

Indicative

JULY 24, 2019

Welcome to Part 3 of Indicative’s Behavioral Analytics 101 series, where we show you how to analyze your customer journey using Indicative. You will learn to: Understand how frequently users are returning to your site or product. Flag issues in your customer journey to quickly mitigate negative effects. What is User Flow?

Data Visualization 40

Data Visualization Analytic Tools User Testing Customer Experience 40

Amplitude

JANUARY 23, 2020

People are often looking for the silver bullet: “I’m also wondering if you’ve seen any good solutions to the product KPI problem in general.”. I’ve yet to find a one-size-fits-all solution. Describe something new you have learned about your customers in the last two months. Can an organization be customer-driven AND data-driven?

Data Visualization 78

Data Visualization Weak Development Team User Testing Customer Experience 78

UX Studio

MARCH 11, 2024

And then third level is that you think very deeply about what the user needs. You really understand the motivation of the user. 00:11:00] Read some books and found out about things like user testing and actually thinking about breaking down problems rather than just doing stuff that you thought looked good.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

ProductPlan

FEBRUARY 15, 2022

With all this variation, how can future product operations professionals find jobs that best fit their skills and interests? Product managers face a firehose of customer data. And there are increasing calls for customer obsession and direct contact with customers. Getting familiar with data is key to success.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

The Product Coalition

JULY 1, 2019

Your mind runs through your dashboard. In practice companies struggle with settling for just one top KPI, and with good reason. North Star Metric, One Metric, top business KPI?—?are these are the familiar Key Performance Indicators (KPIs): Revenue, Net Income, Paying Customers, Active users, etc.

KPI 92

KPI Data Visualization Workshop Analytic Tools 92

Intercom, Inc.

NOVEMBER 14, 2018

Much of what defines our most outstanding sales reps is their ability to deeply understand our prospects’ and customers’ business needs and speak directly to them. The point of tracking sales KPIs is to drive action for our team, not just to display them on a sales dashboard. Gross customer churn. New business KPIs.

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

Folding Burritos

JANUARY 25, 2018

How’s that KPI doing?”. What are customers asking for in our support channels?”. Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there. ” “What are customers telling us?”

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Data Visualization Product Research Feedback Software Reporting Tools 347

Birst BI

AUGUST 23, 2018

If your data science resources are strained, here is an example data scientist workflow that leverages Birst to speed up tasks throughout the application development lifecycle – data preparation, model development and testing with R integration, deployment into the business, and governance and management.

Data Visualization 73

Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 73

Amplitude

JANUARY 23, 2018

On solving customer’s problems… Good product teams are customer obsessed. They interact with their customers directly to get first hand feedback. They bring the voice of the user right into the heart of decision-making at every stage of the process. are experts on the customer.

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Weak Development Team Data Visualization User Testing Analytic Tools 102

Indicative

JULY 24, 2019

This is Part 4 of 5 in Indicative’s Behavioral Analytics 101 series, where we show you how to analyze your customer journey on our platform. You will learn to: Understand how frequently users are returning to your site or product. Flag issues in your customer journey to quickly mitigate negative effects. Business Question.

Analytic Tools 40

Analytic Tools Data Visualization User Testing Customer Experience 40

Indicative

JULY 24, 2019

You will learn to: Understand how frequently users are returning to your site or product. Flag issues in your customer journey to quickly mitigate negative effects . Optimize your customer journey by analyzing A/B test results. Measure the impact of a specific step in your customer journey. Business Question.

Data Visualization 61

Data Visualization Analytic Tools User Testing Customer Experience 61

Indicative

JULY 24, 2019

This is the second installment of Indicative’s Behavioral Analytics 101 series, where we show you how to analyze your customer journey using Indicative! You will learn to: Understand how frequently users are returning to your site or product. Flag issues in your customer journey to quickly mitigate negative effects.

Data Visualization 61

Data Visualization Analytic Tools KPI User Testing 61

ProductPlan

SEPTEMBER 9, 2019

For product managers, KPIs also provide an easy filter for feature prioritization—if it isn’t expected to impact a KPI, then it shouldn’t be prioritized over something else that will. And what happens if those high-level KPIs appear to run counter to customer feedback? If they don’t, they won’t.

Data Visualization 62

Data Visualization User Testing Customer Experience Customer Feedback 62

Amplitude

JANUARY 26, 2021

Our Chick-fil-A One app is our loyalty app that allows customers to order ahead, earn points, and redeem those points for food rewards. Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. curbside, drive-thru, takeout) and whether or not users redeem their rewards.

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59

Userpilot

MARCH 23, 2021

The key objective of a good product walkthrough is to promptly direct the user to their first “Aha Moment,” thereby maximizing the odds of both activation and Day 1 retention. Ideally your walkthrough is an interactive one so that the user is engaged and feels like they are an active part of the process. What is a Product Walkthrough?

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Onboarding KPIs Customer Experience User Testing Data Visualization 98

Amplitude

JUNE 21, 2018

David is as much a user of his product as he is a manager of it. Less for the principle and more for the value of talking to users, David is on a 300-day check-in streak that he is determined not to break. What metrics/KPIs are you measured on? Retention is the ultimate KPI.” Retention is the ultimate KPI.”

Feedback Software 45

Feedback Software Data Visualization User Testing KPI 45

Roadmunk

SEPTEMBER 28, 2017

They’re rolling out the best possible content experiences for both the old school and digital-savvy news consumer one step at a time. That consumed much of my time because publishing companies are very editorial-focused and content-led—and they should be. We did a bunch of testing around this when we first launched pop-up verticals.

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Data Visualization Analytic Tools Reporting Tools User Testing 63

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

As the PM, your job is to find out how the campaign is performing, how the feature is working, how users are reacting to the new feature, what impact has the feature had your engagement and business KPIs, etc. That’s where investing time and energy into building an operations dashboard will pay dividend for years to come.

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Data Visualization Dashboard User Testing KPI 170

Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This insight can help you make informed decisions to optimize your user experience.

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Onboarding KPIs Customer Experience User Testing Customer Feedback 105

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. They offer insights into product performance , what your users are doing inside your product, and why they are doing it. Userpilot is the best user journey-tracking tool for web analytics. What is user tracking?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Amplitude

JULY 11, 2019

One of my responsibilities is to share best practices on how to leverage user behavioral data to make better decisions about their products. For user behavior data, the Data Dictionary or Taxonomy Sheet lists the user actions and descriptions of what each means. One example of a process my customer uses: Add new event: mark red.

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Data Visualization Onboarding KPIs Government Customer Feedback 65

The Product Coalition

SEPTEMBER 9, 2022

Companies understand the importance of the holistic approach to deliver value to customers-which is no longer exclusive to product viability. Historically, development teams have been executioners and could lose focus on what features users care for. However, think about which users you are accounting for.

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Feedback Software Analytic Tools User Testing Data Visualization 120

Userpilot

SEPTEMBER 7, 2023

Surveys are one of the most effective ways to collect user feedback and actionable product analytics. TL;DR Analyzing survey data can help you identify patterns, get ahead of issues, and make data-driven decisions moving forward to reduce churn while improving customer satisfaction. Which survey delivery method is best?

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Analytic Tools Data Visualization Feedback Software Product Research 103

ProductPlan

SEPTEMBER 17, 2019

Manage experiments: We all love A/B testing. Product ops can turn the business request to test something into an action plan for rapid experimentation. But what exactly is a product operations dashboard? What is a Product Ops Dashboard? A product operations dashboard provides a visual way to track a subset of KPIs.

Data Visualization 54

Data Visualization Embedded Analytics Dashboard Reporting Tools 54

Userpilot

SEPTEMBER 9, 2020

Product experiments help product managers and their users get better results. Experimentation and A/B testing are bread and butter in marketing, but in product…it gets complicated. Help you to understand WHY users behave in the way they do, enabling you to design better features in future. It’s that simple.

Onboarding KPIs 101

Onboarding KPIs Customer Experience User Testing Data Visualization 101

The Product Coalition

AUGUST 26, 2022

It’s dozens of customer journeys, hundreds of processes in teams and subsystems. That conflict is easily manageable /if only that was so easy/ with introducing KPI/OKR adjustments for those departments and improving cross-functional processes. The other one is to structure all processes so that the basic scheme can fit in your head.

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Analytic Tools Research Software KPI Data Visualization 120

The Product Coalition

MARCH 17, 2020

For others, a successful launch means starting with a customer base of at least 100 users. As things shift from inner workings and move towards communication with customers, the main challenge for product managers becomes differentiating between routine daily tasks that move things forward and the ones that are hindering the project.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

AUGUST 30, 2021

Product analytics is user-centric data that reflects how your customers engage and interact with your product. A product analytics tool is a type of software that enables you to measure and visualize user data. Product analytics tools are a type of software that enables you to measure and visualize user data.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

ProductPlan

FEBRUARY 8, 2022

Product management owns the product roadmap, and their most important stakeholder is the product’s users/customers. Customer obsession is table stakes, but a top-notch product manager must also be adept at using data to understand how to shape the future of the product. How much are my customers willing to pay?

Data Visualization 99

Data Visualization Feedback Software Reporting Tools Research Software 99

Userpilot

JANUARY 16, 2023

As such, building out a well-optimized feature adoption funnel should be a top priority regardless of the number of users you currently have. Feature adoption rates show the user adoption rate of a new feature or existing feature. Feature adoption measures how engaged users are with a particular feature of your software product.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

APRIL 19, 2022

Upselling for SaaS requires engaging with your users at the right moment with the right in-app message. In this article, we'll go over what upselling and cross-selling are in SaaS companies, how to measure their success, and what are some of the best examples of upselling tactics to kick-start the user upgrade process.

Analytic Tools 98

Analytic Tools Onboarding KPIs User Testing Customer Experience 98

Userpilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. Then come up with explanatory hypotheses and test. Why you need dashboards for cohort analysis , funnel analysis and feature adoption. The way a user gets to a website is infinitely less complex than the ways a user can interact with a product.

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

Mind the Product

SEPTEMBER 5, 2019

This data-driven approach permeates events, dashboards, metrics, and reports, and leaves most of us feeling less like Neo at the end of The Matrix and more like a dog whose owner just hid a tennis ball after pretending to throw it – confused, our excitement transmuted into frustration so deep we feel like chewing on our favorite plush toy.

Data Visualization 124

Data Visualization KPI Customer Experience User Testing 124

Mixpanel

JANUARY 23, 2020

This thinking will help orient your business goals toward solving the most significant problems for the biggest customers. Let your customers measure success: Tracking deadlines or total number of features shipped can make you feel in-control, but it ultimately doesn’t help your customers succeed.

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User Testing Roadmap Data Visualization Customer Feedback 80

Amplitude

MARCH 21, 2019

This takes a few different data sources to put the story together since predicting future customer expectations is difficult to do with one data source. How will adding new features/types of users impact the product? When running A/B tests ensure that your User Properties are set up to capture those who are in each of the test groups.

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Data Visualization Information Reporting Tools User Testing 107