Atlassian

FEBRUARY 9, 2022

That’s the thinking behind Atlassian IT’s service desk consolidation project. Why we built a new service desk. Service management easily tops the list of essential IT functions. Every so often, IT teams need to reevaluate their solution to make sure it’s still operating effectively for the organization and its employees.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Userpilot

JANUARY 9, 2024

Put it all together in a shareable UX audit report. There are several UX audit tools to consider when looking for options. Here are the 10 usability best practices about key user flows to keep in mind: Communicate system status so users know what is going on. Keep error messages simple and include a constructive solution.

Analytic Tools 94

Analytic Tools Data Visualization Feedback Software Research Software 94

Userpilot

OCTOBER 26, 2023

We also look at examples of companies that have managed to ace product-led growth for complex software solutions. Contextual in-app messages are a great tool to drive feature discovery and adoption. Combining self-service support with full-service support allows users to overcome even the most complex issues.

Analytic Tools 84

Analytic Tools Feedback Software Product Research Data Visualization 84

Product Talk

DECEMBER 13, 2023

We often hear from people that building an opportunity solution tree is hard work. And perhaps one of the most challenging parts of building opportunity solution trees is defining the outcome that you put at the top. Bluestone Analytics, where Thomas works, offers a range of solutions related to data and analysis.

Data Visualization 246

Data Visualization Analytic Tools Reporting Tools Technical Review 246

Revulytics

AUGUST 14, 2018

Depending on what you do (product management, software development, etc.), you may call it software usage analytics, runtime intelligence, software business intelligence, or software intelligence (if I missed your favorite please add it in the comments).

Data Visualization 66

Data Visualization Analytic Tools Reporting Tools Customer Feedback 66

UX Studio: Product Management

SEPTEMBER 25, 2017

After our team at UX Studio started using product management tools, the time spent on communication surprisingly decreased. Coordinating designer and developer teams simultaneously while reporting to the boss via email becomes a drag. Collaboration tools. We simply cannot overemphasize the importance of collaboration tools.

Data Visualization 111

Data Visualization Feedback Software Reporting Tools Analytic Tools 111

Userpilot

MARCH 9, 2023

After all, you’re getting access to a user onboarding tool with a reputation for quality analytics without having to spend a cent. We also have a look at a couple of alternative tools that might give product managers more bang for their buck. TL;DR Pendo Free is the free plan offered by a well-known product adoption platform.

Data Visualization 91

Data Visualization Software Review Analytic Tools Feedback Software 91

Mixpanel

OCTOBER 15, 2021

Healthcare brands that practice A/B testing and personalization are 5x more likely to report faster growth than those that do not, according to a study by the A/B testing and personalization platform Kameleoon and Forrester Research. Our investments in analytics and optimization solutions are being put to good use.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Healthcare 59

Usersnap

JUNE 10, 2021

Surely all software companies are familiar with beta testing, but how well do you actually do it? We talked to Colin Ulin, senior software engineer at Pocket Prep, about their low-effort high-outcome beta testing strategy and design-thinking development process. A feedback-driven example of beta testing.

Feedback Software 122

Feedback Software User Testing Reporting Tools Data Visualization 122

Userpilot

JANUARY 12, 2023

First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. Second, you’ll learn the best tools to use for behavioral analytics. Book a demo to see this tool in action. Ready to practice? U ser funnel analytics flow.

Analytic Tools 94

Analytic Tools Data Visualization Feedback Software Customer Feedback 94

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. They’re building websites, brands, and digital transformation platforms that deliver results and revenue. California is the home of technology and innovation. UI/UX design: This is our all-in-one service. Dedication is a key value for us.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Revulytics

APRIL 17, 2019

Make Sure Your Software Usage Analytics Solution Was Designed For the Job. Most software companies want to know more about how their customers and trial users are engaging with their software. The solution has a name: software usage analytics. The solution has a name: software usage analytics.

Data Visualization 66

Data Visualization Analytic Tools Reporting Tools Feedback Software 66

Department of Product

OCTOBER 26, 2023

Meanwhile, quarterly earnings season kicked off this week and major tech companies reported their latest performance. Microsoft impressed with a 27% jump in net income as the company reported revenues of $56.52 Usage data pertains to the way a user interacts with a service.

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

Userpilot

APRIL 30, 2024

TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates. Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources.

Analytic Tools 85

Analytic Tools Feedback Software Data Visualization Reporting Tools 85

Userpilot

MARCH 7, 2023

Amplitude is one of the best data analysis solutions to help you make data-driven decisions and grow your business. TL;DR Amplitude is a product analytics tool that turns raw data from user behavior into critical insights. Apart from that, Amplitude has been built entirely for product usage data so it’s a better tool for product teams.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Userpilot

SEPTEMBER 28, 2022

To improve these metrics, use interactive walkthroughs to guide users to the activation point , use secondary onboarding to boost retention, drive account expansion using modals, analyze NPS feedback to proactively reach out to detractors, and offer in-app self-service support to reduce churn. Mixpanel – for product analytics.

Onboarding KPIs 76

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 76

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. Enter ChatGPT, a powerful tool that uses natural language processing to understand queries and provide human-readable responses.

ChatGPT 91

ChatGPT Data Visualization Onboarding KPIs Research Software 91

eG Innovations

OCTOBER 27, 2021

De gehele keten waaruit een dienst is opgebouwt die de eindgebruiker ervaart moet op de achtergrond door de tool automatisch geanalyseerd worden. Is het Virtualisatie platform de oorzaak van het probleem of is het een issue binnen de applicatie zelf? Tevens worden er diverse dashboards beschikbaar gesteld.

Data Visualization 52

Data Visualization Reporting Tools Customer Experience Enterprise 52

Userpilot

JULY 17, 2023

Searching for the best software for customer feedback to truly understand your customer sentiment ? Software for customer feedback has become essential for SaaS businesses that have customers in their hearts. Typeform is an intuitive and user-friendly tool that empowers you to create engaging and interactive feedback surveys.

Feedback Software 18

Feedback Software Data Visualization Customer Feedback Analytic Tools 18

Userpilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. Discover the cutting-edge of behavioral analytics tools! In this article, we’ve compiled 15 of the best behavior analytics tools for tracking user activity!

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Embedded Analytics 89

The Product Coalition

APRIL 5, 2021

We will be using Airbyte (an open-source data integration platform) and Tableau (a business intelligence and analytics software) for this tutorial. This will start up Airbyte on localhost:8000; open that address in your browser to access the Airbyte dashboard. Next, click on the Create button on the modal.

Data Visualization 109

Data Visualization Analytic Tools Customer Experience Webinar 109

Userpilot

FEBRUARY 22, 2024

Provide great customer service to improve customer experience and make your products stand out. Its goal is to ensure customers are satisfied with a company's products and services, become repeat buyers, and not switch to a competitor. Provide your customers with self-service support with Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

JUNE 2, 2022

B2B SaaS stands for businesses that provide cloud-based software solutions to other businesses. In-app self-service support reduces churn by empowering customers to solve repetitive problems on their own. Userpilot , Mixpanel, and Chartmogul are the top 3 analytics tools. What is B2B SaaS? What are B2B SaaS metrics?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

eG Innovations

FEBRUARY 17, 2020

You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. If any of those services are impacted by a technical fault, the fault needs resolved fast. Monitoring cloud components can present a slight challenge. Citrix Stack Monitoring Tools.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Gainsight

AUGUST 24, 2020

You can also listen to the recording here or download the presentation here. . Gainsight PX tools : Adoption Report, Path Analyzer, User Retention, and Survey/Feedback. The image above shows an example of a new badge featured on a custom dashboard. Identify key onboarding flows and map to defined user personas.

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

Gainsight

APRIL 8, 2020

Lastly, the Reporting Rollup in Renewal Center is a critical component of my oversight of the business. Renewal Center reporting is also hugely helpful in advising my forecasting a couple quarters in advance, through the built in data science projections. Features associated with our Core Platform that a customer does not yet own.

Data Visualization 98

Data Visualization User Testing Research Software Reporting Tools 98

Userpilot

MAY 31, 2023

Survey data analysis is a powerful tool that allows you to delve deep into your user base's thoughts, opinions, and sentiments. This article will delve into the ins and outs of survey data analysis and the best methods and tools for it. Quantitative data is numerical data or information you can easily measure for analysis.

Data Visualization 86

Data Visualization Feedback Software Customer Feedback User Testing 86

Usersnap

MAY 4, 2021

Both sides of the equation, you as the designer and developer vs. the client, want to be able to see the status of the testing and feedback and follow up on the reported issues. But, more often the clients do not have access to the internal project management tools used by the agency like Jira or Asana.

User Testing 52

User Testing Customer Experience Feedback Software Reporting Tools 52

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. But how do you know you’re picking the right tools? In this article, we share key insights on user tracking tools based on their use cases, which will hopefully help you make up your mind. What is user tracking?

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Modus Create

DECEMBER 17, 2020

Jira is a unique piece of software that allows you to customize the application and build your team’s business processes into the tool. Additionally, these configurations allow us (for better or worse) to determine the user experience for teams using the system. This may feel a little vague, but I believe that to be intentional.

Data Visualization 69

Data Visualization Reporting Tools Analytic Tools Technical Review 69

Usersnap

JULY 7, 2021

The advancement of social media and communication technology is also the reason why most businesses, marketing experts, and executives emphasize that customer experience is the backbone of any marketing program. Hence businesses need to leverage their customer experience irrespective of the product or service they sell.

Customer Experience 59

Customer Experience User Testing Customer Feedback Feedback Software 59

Gainsight

MAY 13, 2020

The 6 key messages that you will hear weaved throughout Pulse Everywhere are the main questions we know to be top of mind for Customer Success and Product Leaders everywhere. Ashvin Vaidyanathan, Gainsight CCO, and Ruben Rabago, Gainsight Chief Strategist, presented on how existential Customer Success is during a downturn.

Data Visualization 59

Data Visualization Feedback Software Analytic Tools User Testing 59

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Education 96

PMLesson's Ace the PM Interview

MAY 4, 2020

Enterprise Product Manager (IBM) I'm Kevin Wei, a product manager at IBM working on data integration tools. Morning Check Emails and Messages While there's always guaranteed variability in my day to day activities, the first task I handle every day is the same: checking emails and my messages. Here's a snapshot of my day.

User Testing 52

User Testing Enterprise Data Visualization Product Research 52

Userpilot

MARCH 18, 2021

Take a look at how these companies position themselves: Product Onboarding Tool. vs. A Product Onboarding Tool for Startups. vs. The Product Growth Tool for Product Teams. If you’re a mid market company with a product team you’d probably go for ‘the Product Growth Tool for Product Teams’. Which one would you buy from?

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52