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14 Best Customer Analytics Platforms in 2024

Userpilot

In addition to this, Userpilot lets you create more nuanced customer segments with advanced filtering criteria like NPS scores, in-app user behavior , and survey responses to name a few. A/B testing. The account view in Totango allows business users to view all the customer insights from individual customers in one singular dashboard.

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Beta Testing vs. User Acceptance Testing: When to use which?

Usersnap

Beta testing and User acceptance testing (UAT) are two of the most common types of tests to validate your development before launching your SaaS product or website. “Do In this article, you’ll read about the different use cases of the two and get guidance on setting up these testing processes and their environments.

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How to Conduct a UX Audit in SaaS

Userpilot

Use qualitative data, such as user surveys, usability testing, session recordings, and heatmaps, to answer why the trends exist. Usability testing Usability testing is a UX audit method used to uncover design issues and areas that need improvement. Five-second test : Show a portion of your product to users for five seconds only.

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16 extremely useful Chrome extensions for developers

Usersnap

And all created screenshots and screen recordings are directly stored in your project dashboard, making bug tracking and feedback a lot of fun! f19N Obtrusive Live Test. This Chrome extension for developers is a sandboxed, extendable Webpage Testing Framework. It is very simple to create the tests yourself. Link: Hiver.

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A Comprehensive Guide to User Analytics: Tools & Methods

Userpilot

User analytics are essential for product managers to make informed decisions on how to improve the product and deliver a positive customer experience. The name comes from the shape of the chart visualizing user progress. Feature & Events dashboard in Userpilot. User retention dashboard in Userpilot.

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UX Research Process: A Step-By-Step Framework

Userpilot

It’s essential to build user-friendly products that satisfy their needs and offer a positive customer experience. The UX research process consists of 4 main stages, Discovery , Exploring, Testing, and Listening, which follow the development process and during which it becomes increasingly more specific. Book the demo!

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How to Deliver a Better Product in Terms of Usability and User Experience?

Userpilot

Card sorting and fake door testing are useful testing methods before the product launch. Session recordings and five-second tests enable you to assess usability after the launch. Finally, continuously refine and test the impact of changes to enhance user experience. Perform usability testing before and after launches.