Userpilot

JULY 25, 2022

Loyal customers don’t only buy repeatedly from you, they also refer others to your company and easily participate in your feedback surveys. Metrics to measure customer loyalty: NPS , Customer Loyalty Index (CLI), retention rate , customer lifetime value, and negative churn. Customer loyalty takes time because trust is expensive.

Analytic Tools 88

Analytic Tools Feedback Software User Testing Customer Feedback 88

Userpilot

SEPTEMBER 4, 2023

Discover how to achieve remarkable growth results through customer journey optimization at the upcoming Product Drive talk by Audrey Melnik (Co-Founder of Unlocking Growth). Customer journey optimization refers to the strategic process of analyzing and enhancing a customer's entire experience with a brand. Register here for FREE!

Data Visualization 79

Data Visualization User Testing Analytic Tools Customer Feedback 79

Gainsight

FEBRUARY 9, 2023

Companies like Cisco have long been admired for their partner program, and even they’re referring to this current time as “the age of the partner.” But, you can take steps to start the education process as part of your partner onboarding and orientation. Time for an executive business review (EBR)?

Customer Experience 52

Customer Experience Research Software User Testing Customer Feedback 52

Modus Create

APRIL 27, 2020

Our clients have migrated to React for a few reasons: Their legacy app didn’t have the capabilities to support modern browser features and rich user interfaces. This, of course, affects the company’s ability to capture new revenue (new features = new value to the market) and hurts the company’s bottom line (wasted time = wasted money).

Feedback Software 84

Feedback Software Reporting Tools Technical Review Software Review 84

Userpilot

SEPTEMBER 4, 2023

Discover how to achieve remarkable growth results through customer journey optimization at the upcoming Product Drive talk by Audrey Melnik (Co-Founder of Unlocking Growth). Customer journey optimization refers to the strategic process of analyzing and enhancing a customer’s entire experience with a brand.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Userpilot

APRIL 23, 2021

It stands to reason when you think about how much time and money you spent building your product. Use an interactive product walkthrough 2. Don’t forget secondary onboarding 8. It’s an important metric for SaaS businesses because profitability correlates with retention and activation. How to calculate churn rate 1.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Userpilot

APRIL 30, 2024

Wondering how to properly measure user experience and what metrics to track? Let’s explore what the user experience is, the types of metrics you can use, and how to measure them to improve product engagement. Success Metrics : These evaluate the financial and strategic success of a product.

Customer Experience 52

Customer Experience Data Visualization Onboarding KPIs User Experience 52

Userpilot

MAY 22, 2024

To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. To choose the right customer lifecycle software, you should identify your business needs, research options, and review its integrations. Review available integrations. Get a demo.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Reporting Tools 98

Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. SEO ranking to monitor and improve product visibility on search engine results.

Onboarding KPIs 96

Onboarding KPIs Customer Experience User Testing Customer Feedback 96

Userpilot

JANUARY 16, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR HelpHero is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR UserIQ is a good choice for proactive customer service and it comes with features such as tooltips, modals, in-app resource center, and interactive walkthroughs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR HelpHero is a good choice for proactive customer service and it comes with features such as tooltips, modals, in-app resource center, and interactive walkthroughs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JUNE 2, 2024

Product-led growth tools allow you to improve your product experience by analyzing customer data and adding in-app interventions. However, having a different tool for each functionality can make product-led growth sound too much of a hassle. Luckily, we’ve listed the 17 best product-led growth software in the market.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Research Software 84

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Product tutorials. An all-in-one platform for product-led growth.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Reporting Tools 84

Userpilot

FEBRUARY 20, 2024

What is a data product roadmap? What roadmap metrics should you be tracking? We also share software products you can use to create a foolproof product roadmap and drive product-led growth. The difference between a data product roadmap and the traditional approach is the former relies heavily on data.

Data Visualization 89

Data Visualization Feedback Software Research Software User Testing 89

Gainsight

NOVEMBER 18, 2019

Consider the possibilities to leverage data from learning management systems, support cases, CRM, the customer success platform, marketing automation tools, content management systems, and online communities. Customer onboarding and time to value. Key feature utilization rates. So much data, so little time!

Feedback Software 12

Feedback Software Data Visualization Onboarding KPIs B2B 12

Userpilot

APRIL 21, 2024

TL;DR In-app support in SaaS refers to the service features that customers can use to receive help directly within the product interface, besides connecting with your customer service team. Onboarding checklist. The “What’s new” module covers the latest product updates. Book a demo to learn more.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Embedded Analytics 84

Userpilot

NOVEMBER 24, 2023

Curious about how you can use Intercom to grow your product ? What are its best features and are there any drawbacks you should be aware of before investing in it? We answer these questions in this article and dive deep into the use cases and features that Intercom offers, its pros and cons along with its pricing.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

SEPTEMBER 2, 2020

What are the best tools for user activation and feature adoption? What tools should I use to boost my feature engagement? We get these questions *a lot* in our Product Growth and Retention group (go check it out, BTW.!), Product Growth requires improving your different ‘Pirate Metrics’ and that calls for several tools.

Data Visualization 55

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 55

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? Marketing Resource Management (MRM) refers to a set of marketing technologies and processes focused on streamlining and centralizing marketing assets, operations, workflows, and information into a single system.

Analytic Tools 86

Analytic Tools Feedback Software Reporting Tools Customer Experience 86

Userpilot

DECEMBER 13, 2022

In this article, we’ll cover: What the net promoter score is and how the net promoter system works? The net promoter score is a metric used to track customer experience and satisfaction. The net promoter score question that’s asked in surveys is: “How likely are you to recommend this product to a friend or colleague?”

User Testing 89

User Testing Customer Experience Customer Feedback Feedback Software 89

Userpilot

NOVEMBER 24, 2023

Curious about how you can use UserIQ to grow your product ? What are its best features and are there any drawbacks you should be aware of before investing in it? We answer these questions in this article and dive deep into the use cases and features that UserIQ offers, its pros and cons along with its pricing.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JUNE 15, 2022

The former refers to the number of users that have dropped over a particular period. The latter demonstrates the financial losses due to churned customers or downgrades. The most common reasons are poor product experience , product-market fit failure, and bad customer service. There are many reasons for customer churn.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Experience 52

Userpilot

NOVEMBER 26, 2023

Looking for a good user engagement tool and wondering which one of Pendo, UserGuiding, and Product Fruits is the best option for your SaaS company? There are plenty of tools for user engagement on review sites, but they don’t make the choice any easier. Let’s compare them! There is a better tool for your SaaS than Pendo!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Embedded Analytics 52

Userpilot

SEPTEMBER 23, 2022

Customer churn measures the number of customers that have abandoned your product over time. Increasing customer retention by 5% leads to an increase in profits by 25% – 95%, due to the extreme costs of customer acquisition. trillion yearly due to customer churn. Not enough value in the product.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

FEBRUARY 22, 2024

This guide will go over 10 best practices that will help you improve product engagement , nurture customer relationships, and increase retention rates! If you’re ready to build a winning customer communication strategy within your product then it’s time to get your free Userpilot demo today!

Customer Communications 94

Customer Communications Feedback Software Analytic Tools Customer Experience 94

Userpilot

DECEMBER 15, 2023

There are plenty of tools for user engagement on review sites, but they don’t make the choice any easier. TL;DR In SaaS, user engagement refers to the level of interaction, involvement, and interest that users have with a product. The no-code solution focuses on increasing user engagement and driving feature discovery.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

DECEMBER 10, 2023

There are plenty of tools for customer experience on review sites, but they don’t make the choice any easier. This feature offers insights into your user’s experiences, how satisfied they are with the product, and how likely they are to recommend it. Let’s compare them!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Experience 52

Userpilot

JUNE 30, 2021

The average conversion rate from your SaaS free trial has a big impact on your product’s growth and blindly f ollowing benchmarks is not the best way to focus your efforts. There are four main types of free trials: Opt-in and Opt-out Unlimited free trial and Limited free trial, ranging from 7 to 60 days depending on the product.

Feedback Software 98

Feedback Software Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

FEBRUARY 21, 2023

Or is there another in-app onboarding software that is superior than the two? In this article, we explore the must-have features of no-code growth tools and thoroughly compare a few top ones, so you select the best choice for your company’s needs. It’s easy to track and analyze product usage with Appcues.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

MARCH 15, 2023

And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Interactive user guides are a set of different UI patterns that help customers get acquainted with the product and learn more about its use cases.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

UX Studio

FEBRUARY 4, 2019

It also contributes to improving personal or professional productivity by helping users keep track of what they do during the workday, and how and with whom they spend their time with. The ability to create useful, actionable conclusions in the context of a person’s life makes up a central feature of a successful self-tracking application.

Analytic Tools 71

Analytic Tools Data Visualization Research Software Feedback Software 71

Userpilot

FEBRUARY 21, 2023

Or is there another in-app onboarding software that is superior than the two? In this article, we explore the must-have features of no-code growth tools and thoroughly compare a few top ones, so you select the best choice for your company’s needs. Nonetheless, Pendo is limited in terms of onboarding elements.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

OCTOBER 27, 2022

There are plenty of solutions for customer feedback on review sites, but they don’t make the choice any easier. Customer feedback is any information provided by customers about their experience with a product or service. It’s aimed to reveal their level of satisfaction and help product teams uncover room for improvement.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Userpilot

OCTOBER 27, 2022

There are plenty of solutions for customer experience management on review sites, but they don’t make the choice any easier. Customer experience management allows you to increase retention , and boost customer loyalty which translates into higher revenue and product growth. Pendo is best used for product analytics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

NOVEMBER 18, 2020

It’s not the users who use your product most often. That’s why retention is a key metric and reducing churn is a key objective. Pro users drive up your ACV because they are stable, content, long-term users of your product. That review on Capterra you didn’t ask for? How to get more power users than ever before.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience User Testing 97

Userpilot

NOVEMBER 20, 2023

Looking for an effective product experience tool and wondering if Intercom is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Intercom is the ideal choice for your product experience needs. Looking for a Better Alternative for Product Experience?

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Feedback Software 52