UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Rapid technological advancements impacting features. Technological disruptions impacting the fintech landscape. Basic financial reports.

Analytic Tools 88

Analytic Tools Data Visualization Research Software Reporting Tools 88

Gainsight

APRIL 18, 2022

Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior. You need sufficient resources to ensure your project is a success.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

Userpilot

JUNE 9, 2022

Userlane analytics dashboard provides insights into feature and process adoption within the software application, and it assists in making content creation decisions based on actual user behavior and needs. Userlane Reviews. out of 5 star reviews. Here’s a typical review of Userlane: “What do you like best?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

The Product Guy

MAY 7, 2020

Relative to other standard roles defined in an organization such as Ops, Marketing, Tech etc., Often, this is due to resource constraints rather than a lack of understanding of a PM role. This includes Tech estimates (at least T-shirt sizing) and resources identified for the projects. Data vs Intuition.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Userpilot

MARCH 7, 2024

However, not all companies can invest precious resources in an analytics tool. Free tools offer basic functionalities but are limited in different aspects like customizations, technical support , and integrations with other apps. Acquiring premium tools or enterprise versions is often off the table due to financial restrictions.

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Research Software 101

Userpilot

APRIL 21, 2024

TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. Examine customer data to understand how you can further improve your help resources. However, there are no in-app resources available to guide you. You log in to try and use the product.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

FEBRUARY 21, 2023

Dashboard in Heap. G2 reviewers give Heap an average score of 4.3, Heap vs Pendo: Heap Review. Another reviewer echos that: I have been able to use Heap to analyze the usage of my product features. Heap vs Pendo: Heap Review. It supports both mobile and web-based applications. which is a pretty solid result.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Reporting Tools 96

Userpilot

SEPTEMBER 2, 2022

SaaS companies need instructional design software tools because they make it easier and cheaper to create eLearning resources. Instructional design software is helpful for SaaS teams since you don’t need technical knowledge to build learning material that helps increase product adoption. Userpilot review on G2. “We Gamification.

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Software Review 96

Intercom, Inc.

APRIL 13, 2021

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. To provide the needed level of this “invisible” management, we utilized a combination of two technologies – Chef and AWS Systems Manager (SSM). persistent": {.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Gainsight

JUNE 17, 2020

I wanted to talk with Lorna about hiring rockstar CSM and TAMs who are personable enough to build relationships and technical enough to know the product inside and out. The core user of Mapbox is often a highly technical developer , and Mapbox has phenomenal documentation. After all, isn’t that every CS leader’s dream? Nick: Hi Lorna!

Technical Review 52

Technical Review Data Visualization Reporting Tools Customer Experience 52

Userpilot

JANUARY 29, 2024

Provide self-serve resources to give users a feeling of ownership while using your SaaS products and use gamification to improve engagement. Avoid using ambiguous language or confusing technical jargon, and ensure your instructions align with your goals. Use social proof to reassure users and build trust.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Atlassian

FEBRUARY 9, 2022

Subscribe to Work Life Get stories about tech and teamwork in your inbox Subscribe. The size of our workforce grew, increasing the load on the existing system. To an extent, employees had to know how our IT teams operate and where to find a resource before they could get help. Why we built a new service desk. We’ve fixed that.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

The Product Coalition

DECEMBER 5, 2019

In the first part, are technical people such as SRE’s, DevOps, data engineers, and data scientists. The technical personas share the end-to-end responsibility that begins with providing the data, processing, creating algorithms and deploying them. In the second, are DS managers, product managers, CEOs, and Investors.

Data Visualization 78

Data Visualization Reporting Tools Technical Review Research Software 78

Userpilot

JANUARY 9, 2024

Review and analyze to identify improvement opportunities. Here are the 10 usability best practices about key user flows to keep in mind: Communicate system status so users know what is going on. Use language familiar to the user instead of technical jargon. Google Analytics dashboard. Hotjar dashboard.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Research Software 96

Userpilot

JULY 24, 2023

Thanks to the Hootsuite integration, you can monitor and manage social media accounts and Zendesk tickets from one dashboard. With Agent Dashboard , you can integrate Looker, Power BI, and Tableau dashboards into Zendesk. With Agent Dashboard , you can integrate Looker, Power BI, and Tableau dashboards into Zendesk.

Embedded Analytics 82

Embedded Analytics Data Visualization Analytic Tools Feedback Software 82

Userpilot

OCTOBER 17, 2023

Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. How to monitor online reviews? Reviewing G2 for customer reviews.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

Mixpanel

JULY 28, 2022

Some companies have landed on the “build” side of the debate when it comes to product analytics as they’ve wanted tools that connect with existing systems and have precise customization. Making good use of engineering resources. Building product analytics in-house can take away valuable engineering resources and time.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Customer Experience 59

Gainsight

MAY 6, 2020

While we face the challenges of the new normal ushered in as a result of this pandemic—record job losses, global shelter-in-place policies, and a fractured health system—business leaders are doing everything they can to combat churn. Perhaps you have investigated Customer Success technology in the past but decided the timing was not right.

Technical Review 52

Technical Review Technology Customer Experience Data Visualization 52

Lenny Rachitsky

APRIL 9, 2024

.’ ” Another example—when Sam Altman, CEO of OpenAI, was asked four years ago how OpenAI would make money, here was his answer: “We have made a soft promise to investors that once we’ve built this generally intelligent system, we will ask it to figure out a way to generate an investment return.”

Data Visualization 119

Data Visualization ChatGPT Research Software Product Management 119

Userpilot

AUGUST 15, 2022

Monitoring reviews and ratings on famous product review sites (G2, Capterra, and TrustPilot) allows you to understand the best and the worst parts of your product from the customer’s perspective. Self-service support with plenty of learning resources. Some advanced systems utilize powerful machine learning algorithms.

Feedback Software 95

Feedback Software Data Visualization Analytic Tools User Testing 95

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Other roles exclusively focus on customer data, such as product dashboards and KPI tracking. Building and iterating on systems that inform the tech team of key user issues and seeing through their resolutions.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Userpilot

OCTOBER 27, 2021

Neither platform publishes its pricing information, but user reviews indicate that WalkMe starts at around $9,000 per year and Whatfix at about $1,200 per month. Having some programming knowledge and technical ability will allow you to make these features even more sophisticated. WalkMe dashboard – Source: WalkMe.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

eG Innovations

JULY 4, 2019

Citrix application and desktop virtualization technologies are widely used by organizations that are embarking on digital transformation initiatives. George is also a Citrix Technology Professional and has contributed immensely to the Citrix community. Compute also affects logon time performance.

Reporting Tools 89

Reporting Tools Technical Review Systems Review Customer Experience 89

eG Innovations

MARCH 2, 2023

Recently another very significant outage occurred between 07:05 UTC and 09:45 UTC on 25th January 2023, manifesting as network latency and/or timeouts when attempting to connect to Azure resources in Public Azure regions, as well as other Microsoft services including M365 and Power BI. What if you cannot access Azure Monitor?

Analytic Tools 52

Analytic Tools Data Visualization Software Review Systems Review 52

eG Innovations

AUGUST 23, 2022

Azure Advisor analyzes your configurations and usage telemetry and offers personalized, actionable recommendations to help you optimize your Azure resources for reliability, security, operational excellence, performance, and cost. Note: The timeline can be adjusted to review different time periods. About Azure Advisor.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Systems Review 52

Userpilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. In this article, we’ll dive into what real-time feedback really means and teach you step-by-step to set up a feedback system. Steps for creating a successful system include the following: Defining important customer touchpoints or milestones to collect feedback on.

Feedback Software 91

Feedback Software Customer Feedback Customer Experience User Testing 91

Atlassian

JANUARY 27, 2022

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. More than a year later, it has far surpassed our original vision, evolving into a one-stop, automated relocation approval system, which saves valuable employee time and money. In Technology. Atlassian is now a distributed workforce. Related Article.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Technical Review 74

Userpilot

MAY 6, 2024

Technographic details on devices and platforms used to ensure compatibility and support across technologies. Your promoters, on the other hand, could be targeted with messages encouraging them to review the product on sites like G2 or take part in referral programs. User sentiment data in a Userpilot profile.

Analytic Tools 59

Analytic Tools Data Visualization Feedback Software Research Software 59

Gainsight

FEBRUARY 9, 2023

Crawl: Partner-Aware Customer Success Partnerships have been part of Big Tech for decades. Equip them with resources that highlight customer success value delivery that they can share with leads and active prospects. Time for an executive business review (EBR)? ” You don’t have to look long to understand why. Baby steps.

Customer Experience 52

Customer Experience Research Software User Testing Customer Feedback 52

eG Innovations

DECEMBER 16, 2021

Enterprise resource planning (ERP). IaaS categories of physical and virtualized resources: Compute. Infrastructure-as-a-Service (IaaS) is a form of cloud computing service that offers compute, storage and networking resources on-demand, usually on a pay-as-you-go basis. Provisioning and deployment of resources are very simple.

Analytic Tools 59

Analytic Tools Data Visualization Software Review Customer Experience 59

UX Studio

JUNE 30, 2023

USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area. California is the home of technology and innovation. How Does Studio 22 Work With Clients?

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. Here’s how you can do that: Head to the Data section in your Heap dashboard and select Segments.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. Under the Data tab of your Heap dashboard, you can access raw event data. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

Userpilot

APRIL 16, 2024

Pros of Userpilot include its no-code customization, event-based triggering, and the option to embed the product tours into the resource center. To do this, identify the most common pain points by analyzing thematic patterns in support tickets and then build tours/resources around these issues. Drag-and-drop editing. Learning curve.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. Built-in analytics dashboard for tracking the performance of in-app experiences (i.e.,

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. Under the Data tab of your Heap dashboard, you can access raw event data. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. Here’s how you can do that: Head to the Data section in your Heap dashboard and select Segments.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52