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Key Tasks User issues reports. Identify, investigate, prioritize, and publish analyses on user issues to speed issue resolution. Identify key quality metrics and create dashboards to track real-time product health. Implement project management software and establish standards for tracking and reporting on progress across teams.
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Inability to process and learn from the flood of customer feedback and data pouring in. While product management focuses on the customer, the product operations manager’s customer is the product team. For example, product managers must translate customer insights and prioritize them in the product roadmap.
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