Userpilot

MARCH 30, 2025

Clearly identify what ‘engagement’ means for your app There’s simply no universal definition or metric for “user engagement.” Tailored learning: Duolingo uses user data to adapt to individual learning styles and progress. Track them using analytics tools that monitor user behavior and identify trends.

Analytic Tools 66

Analytic Tools Feedback Software Download Onboarding KPIs 66

Business Acumen Institute

OCTOBER 6, 2023

While the definition may seem simple, there are several building blocks that need to be assembled to form the required foundation, and to build the structure of integrative thinking that will lead a deeper understanding of what’s needed help the company exceed its goals. For IT people, the ecosystem of the company has similar constructs.

Reporting Tools 52

Reporting Tools Research Software Feedback Software Technology 52

Business Acumen Institute

SEPTEMBER 18, 2023

Customer service people understaffed the call center because they didn’t know the marketing programs that drove demand So they got lost sales and unhappy customers who got stuck on hold for way too long a period of time. I could ask twenty different people their definition and I will get twenty different answers.

Data Visualization 40

Data Visualization Reporting Tools User Testing Research Software 40

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

Feedback Software 144

Feedback Software Analytic Tools User Testing Customer Feedback 144

Intercom, Inc.

DECEMBER 10, 2019

In some ways, this discussion is more relevant to product teams, and product-led companies, than for growth teams, who are by definition focused on outcomes. But we didn’t necessarily have full control of those outcomes, nor were we entirely able to predict them. How confidently can we predict the increase in retention, for instance?

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Userpilot

NOVEMBER 22, 2023

Most SaaS companies understand the value of user feedback , but few actually have a system in place to collect feedback and customer data. Other businesses spend a small fortune on focus groups only to end up with zero actionable feedback and insufficient analytics to make data-driven decisions.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

FEBRUARY 21, 2023

In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. But how does user adoption impact your business?

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Intercom, Inc.

JULY 17, 2019

The self-service aspect of knowledge bases makes them natural time-savers for users and businesses alike. It should be part of a larger customer success game plan to help your users achieve their goals through expert use of your tool. Some support teams see knowledge bases as tools to deflect customers.

User Testing 245

User Testing Customer Feedback Customer Experience Product Research 245

Userpilot

JULY 8, 2022

Product experience insights help you understand how customers feel about your product, and how they react and interact with it. In this article, we’ll be discussing what product experience insights are, why they are critical to improving your product engagement levels, and how you can get these insights from within the app.

Data Visualization 98

Data Visualization Customer Feedback Customer Experience Feedback Software 98

Melissa Perri

JULY 23, 2024

I gather data through surveys about observations. Lots of data goes into pinpointing. Product Operations ensures that product teams have the right data and insights to make informed decisions, leveraging analytics to understand performance and drive strategic actions and streamlining effective customer and market research.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Roadmunk

AUGUST 24, 2017

Tight and continuous feedback loops with real customers is common in great products. Yeah, we all know feedback will forever be critical to product orgs, but how feedback is ‘looped’ to product teams is just as integral. So how do you transfer feedback to your product team in a “tight and continuous” manner?

Product Research 87

Product Research Feedback Loop User Testing Customer Feedback 87

Mind the Product

FEBRUARY 16, 2017

When it comes to successfully implementing a data-informed approach to product analytics, it’s easy to find lists of tips and tactics. But we do have common methodologies for framing questions and answering them, for figuring out what’s interesting in your data, experimenting, learning, and growing.

Analytic Tools 160

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 160

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. trillion to global GDP, “making it the biggest commercial opportunity in today’s fast changing economy”, according to a recent report by PwC. If so, ranking could help.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Userpilot

FEBRUARY 21, 2023

In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. But how does user adoption impact your business?

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

APRIL 30, 2024

Userpilot is a product growth platform with feedback, analytics , and engagement features. Provides a competitive advantage In saturated markets, consistently delivering a valuable product or service to your customers gives you an edge over competitors. Create a resource center for self-service support.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Agile Velocity

MAY 27, 2020

The Kanban Method is a powerful way for Agile teams and organizations to visualize work, identify and eliminate bottlenecks, and achieve measurable operational improvements in throughput and quality. Visualize the work. A Kanban board can be maintained electronically within a tool or manually on a wall. Implement Feedback Loops.

Data Visualization 106

Data Visualization Reporting Tools Feedback Software Product Research 106

Userpilot

SEPTEMBER 10, 2024

Customer experience : Continuously refining the user experience based on surveys, usability testing, and customer behavioral data. User segmentation : Tailor product experiences to specific user groups by segmenting based on demographics, behavior, and feedback. Truth is, the adoption of technology has already expanded for decades.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Alchemer Mobile

JULY 13, 2021

Beforehand, make sure your team is aligned on: Their definition of product experience. Successful product-led growth requires analytics to back it up. If you don’t measure success, you will rely on the loudest stakeholders’ opinions to make progress rather than a product experience that’s backed by data. Measure your progress.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Intercom, Inc.

JULY 15, 2021

Being responsible for the design of AI services used by millions of people is a huge responsibility, and Arin is deeply aware of that. It’s easier to build trust when you open the black box – show the quality, the source and diversity of the data, and the rationale of the model. They all report up together. Fergal: Got it.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Usersnap

AUGUST 26, 2021

These include: Customer reviews Complaints and bug reports Requests for new features and services Satisfaction of customer experience Questions/inquiries. What is customer feedback? Put simply, customer feedback is any piece of information that customers give to a business about their experience with a product or service.

User Testing 119

User Testing Feedback Software Customer Feedback Product Research 119

Product Talk

SEPTEMBER 6, 2023

I had a lot of fun during this open and candid discussion and I thought Product Talk readers might want to check it out, especially if you’re in a leadership role and you have a product team or teams reporting to you. I think that’s definitely an important contribution. Let’s have feedback loops.

Product Research 321

Product Research User Testing Research Software Feedback Software 321

The Product Coalition

AUGUST 28, 2023

Collect detailed requirements from the data you have such as target end-users' needs, stakeholders' demands, etc., You can use tools and methods to visualize, manage, and execute the plan and help your stakeholders to understand the plan. Choose communication channels, reporting plans, etc.

Feedback Software 148

Feedback Software Reporting Tools Software Developers Software Development 148

Userpilot

SEPTEMBER 26, 2024

Unolo is a field service management software designed to help businesses manage and optimize the performance of their field sales and service teams. Unolo’s success story – a quick summary Challenges : Unolo faced difficulty with collecting customer feedback – emails and support chat surveys had low response rates.

Product Research 105

Product Research Feedback Software Data Visualization Analytic Tools 105

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? So let’s go over some of the most important user engagement analytics so you can improve your retention. User engagement analytics tells you whether users are getting value from your product. What is user engagement analytics?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Johanna Rothman

MARCH 8, 2022

In this first image, the Integrated System Program, the rest of the product uses the Platform of Common Services as components. In the second image, the InterRelated Program image, the teams also use the Platform of Common Services as components. However, neither of those images show how I often see data. What can you do?

Data Visualization 135

Data Visualization Feedback Software Product Research Customer Experience 135

The Product Coalition

NOVEMBER 1, 2020

The right data and experimentation tools. A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. The right data and experimentation tools. The right data and experimentation tools.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Track overall satisfaction with your product or service.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

Intercom, Inc.

JANUARY 20, 2022

After all, almost any product or service can be replicated by a competitor. What we did was, for us, massively insightful, maybe more insightful than we ever realized going into it. Paul: Yeah, it definitely did. And principles, by definition, are guidelines. For me, two thoughts occurred. It certainly has for me.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Agile Velocity

AUGUST 19, 2020

Management struggling with how to address new role definitions like Scrum Master and Product Owner among other aspects of the framework. What are the products or services we provide and to whom? What kinds of services are there? . How to design a kanban system that allows us to visualize and manage the work?

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

Alchemer Mobile

JULY 2, 2019

PMs have diverse backgrounds, ambiguous responsibilities, and varied definitions of what their role includes. Our new guide, 12 Product Management Myths , dispels 12 pervasive myths, instead offering data to support truths and guidance around how to better understand the profession. Here is a preview of the myths we bust in the guide.

Product Research 198

Product Research User Testing Feedback Software Product Management 198

Userpilot

JULY 22, 2025

If you’re interested in Segment competitors, you’ve probably considered Segment for gathering your first-party event data. It has no native product analytics feature. This article explores Segment alternatives so you can choose a tool that helps drive product adoption better. Then, we use specialized tools for specific jobs.

Analytic Tools 66

Analytic Tools Feedback Software Data Visualization Reporting Tools 66

UserVoice

MAY 3, 2017

They close the customer feedback loop. Instead of relying on a one way street for user feedback. successful PMs are closing the feedback loop by connecting with their customers with r eal conversations at multiple touch points in the customer lifecycle. They involve data in their decision making.

Feedback Software 107

Feedback Software Product Research Customer Feedback Product Management 107

Agile Velocity

OCTOBER 11, 2023

Start by grounding your portfolio management approach in the core principles of Lean: Eliminate Waste: Focus on value-driven activities, cutting out unnecessary processes, steps and tools. Just-in-Time Definition: Define work as it’s ready to pull so you are working from the most up to date information before beginning work.

Data Visualization 107

Data Visualization Customer Feedback User Testing Product Research 107

Iteratively Blog

APRIL 7, 2020

When we talk to folks about analytics, one question usually pops up. Breaking it down, what they want to know is essentially the difference between using tools that autotrack analytics versus having their engineers programmatically add tracking code, and which one is better for their company. What is explicit event tracking?

Events 97

Events Data Visualization Analytic Tools Feedback Software 97

Userpilot

JUNE 24, 2024

Let’s explore the definition and importance of CCM, its current trends, and the best practices for your customer communication strategies. While CCM focuses on communicating with customers across various channels, CRM is dedicated to managing the overall relationship and data associated with customers.

Customer Communications 59

Customer Communications Analytic Tools Feedback Software Research Software 59

Userpilot

AUGUST 23, 2021

Plus, we’ll cover all the important insights you can glean from working to understand the nay-sayers. Customer feedback is the key to turning detractors into promoters. Collect qualitative data by asking customers an open-ended follow-up question after an NPS survey. So let’s jump right in! What are NPS detractors?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98