Userpilot

MARCH 23, 2023

The SaaS world is filled with product growth analytics and metrics that span the entire customer lifecycle. Today, we’ll be focusing on closed-loop analytics and how they can help you better manage and benefit from data! The key is to share data between the teams anyway. What are closed-loop analytics?

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Reporting Tools 98

Userpilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Reduce churn with proactive customer service. Book a demo now to learn more! Put simply, poor customer service interactions increase the likelihood of churn.

User Testing 104

User Testing Customer Experience Data Visualization Customer Feedback 104

Userpilot

FEBRUARY 22, 2024

We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy. You’ll also need to hire the right individuals for your customer support team and invest in training them and providing them with the tools for success. Book a demo to learn how it works today.

Feedback Software 102

Feedback Software Analytic Tools Customer Feedback Customer Experience 102

Product Beautiful

FEBRUARY 24, 2014

The first step toward becoming a great product leader is to have the best quality and quantity of information, so that you can attack any problem with data, not opinions. One of the most chronically under-utilized ways of getting to product data is by using win/loss analysis (WLA). Some companies feel this is enough data and stop here.

Seminar 61

Seminar Product Research Data Visualization Customer Experience 61

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. What is customer education?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

freshtrax

SEPTEMBER 24, 2019

As more and more consumers turn to their smartphones rather than their computers—be it for shopping, for gaming, or any other number of services—businesses need to understand the impact of their mobile marketing. A: Yes, the culture for implementing such tools for a fee had not been formerly established at the time.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97