Lenny Rachitsky

OCTOBER 22, 2024

Salary transparency is an increasingly important topic in tech, as professionals are keen to maximize their compensation, and companies are looking to hire and retain top talent. We uncovered a number of insights in the data, but the biggest and perhaps most unexpected theme is the rise of the IC career path.

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The Product Guy

SEPTEMBER 27, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Paul Hurwitz Director of Active Analytics, ActiveHealth Management. Dominic Gadoury Director Product Management, ADP.

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

Userpilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. In this article, we’ll go through the main differences between both tools to help you understand which one is better for you. respectively. What is Heap?

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Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”.

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Reporting Tools Customer Communications Data Visualization Research Software 228

Product Talk

JUNE 19, 2024

I’m disappointed to see the rise of generative AI tools that are designed to replace discovery with real humans. Tweet This So I want to take some time to review why we do discovery. I’ll do my best to update it as the technology evolves. Everything we do in discovery is in service of that. Don’t get me wrong.

Generative AI 334

Generative AI Product Research Feedback Software Analytic Tools 334

The Product Guy

OCTOBER 25, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Paul Hurwitz Director of Active Analytics, ActiveHealth Management. Dominic Gadoury Director Product Management, ADP.

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

Mind the Product

SEPTEMBER 25, 2017

Five years ago, including embedded analytics in an application was a powerful way for product teams to differentiate their applications, reduce customer churn, and charge more for their products. This growth demonstrates that both users and product teams are realising value from embedded analytics. But what works?

Embedded Analytics 127

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 127

Lenny Rachitsky

FEBRUARY 25, 2025

It has helped in gaining alignment on complex topics with senior leaders at Meta (Sheryl Sandberg, Chris Cox, and Andrew Bosworth), paving the way for key launches like Facebook digital well-being tools , privacy protections for youth , and Quest referrals. Let’s dive into detailed guidance for each step.

Strategy 121

Strategy Technical Review Product Strategy Product Research 121

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

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Reporting Tools Technical Review Data Visualization Research Software 223

Userpilot

MAY 30, 2025

If youve ever tried evaluating product tour tools, you know the surface-level comparisons dont tell you much. Every tool claims to be a no-code tool and easy to use, but few support the workflows product teams care about, like multi-step onboarding , flow targeting, mobile support, or analytics that go beyond step views.

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Roman Pichler

FEBRUARY 14, 2023

It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1] But like any tool, Scrum has its benefits and limitations. Use the data you gather to validate your decisions and generate new ideas.

Product Research 382

Product Research Feedback Software Research Software User Testing 382

UX Planet

FEBRUARY 5, 2025

Moreover, the product pages were shrouded in ambiguity, not providing the clarity and insightful descriptions necessary for coaxing a credit card out of hibernation. Yet, conversion woes werent just about technical glitches. Continuous Improvement with Analytics Lastly, Rumi wasnt content to rest on their laurels.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

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Data Visualization Product Research User Testing Reporting Tools 218

Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

User Testing 223

User Testing Reporting Tools Customer Feedback Customer Experience 223

Roman Pichler

OCTOBER 6, 2020

What architecture patterns and technologies may be used? In order to answer the questions above, you may want to use techniques such as direct observation, user interviews, prototyping, creating a strategy canvas or E-R-R-C grid , and you may capture some of them using a tool like my product vision board. How can the product be built?

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Product Research Technical Review Feedback Software Research Software 293

Userpilot

JANUARY 14, 2024

Let’s check out 11 predictions on product management trends in 2024. The importance of product analytics for decision-making is likely to increase even further. The importance of product analytics for decision-making is likely to increase even further. Here are a few predictions from industry thought leaders.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Intercom, Inc.

NOVEMBER 7, 2018

Tech stacks are the backbone of modern sales and marketing operations. But, too often sales and marketing tech stacks are cobbled together from existing tools and workflows that have organically developed over time. A suite of tools that creates new business growth. 3 tips for building a sales and marketing growth stack.

Technical Review 162

Technical Review Data Visualization Research Software Customer Experience 162

Product Innovation Educators

JULY 4, 2022

How product managers can get customer insights from a community to create a competitive advantage. I wanted to learn how this company creates competitive products, differentiating on cost while offering comparative capabilities that equates to much higher value for customers. Wyze’s tagline is to make great technology accessible.

Artificial Inteligence 284

Artificial Inteligence User Testing Feedback Software Customer Feedback 284

Roman Pichler

MARCH 14, 2023

It’s a tool I have developed specifically to help people describe the vision and strategy of their products. If you want to learn more about the tool, then read my article The Product Vision Board or watch my video Introduction to the Product Vision Board. You should therefore regularly review your product strategy.

Product Strategy 348

Product Strategy Strategy Vision Product Research 348

Product Innovation Educators

SEPTEMBER 2, 2024

Qualitative Research: Getting to Know Your Customers Qualitative research methods provide rich, detailed insights into how customers behave, what motivates them, and what problems they face. Key Qualitative Research Methods Ethnography: Observing customers in their natural environment to gain real insights into their behaviors and needs.

User Testing 280

User Testing Product Research Market Research Research Software 280

Mixpanel

NOVEMBER 15, 2021

Today, we announced a $200M Series C investment from Bain Capital Tech Opportunities, marking a transformative period for us. We’ve arrived at this moment due to the collective vision, effort, and trust of each and every employee, customer, and partner we’ve been lucky enough to have on our team. Being the best for our customers.

Analytic Tools 144

Analytic Tools Data Visualization Customer Experience Product Research 144

The Product Guy

JANUARY 5, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Paul Hurwitz Director of Active Analytics, ActiveHealth Management. Dominic Gadoury Director Product Management, ADP.

Analytic Tools 271

Analytic Tools Research Software CTO Coach Fractional CTO 271

Product Innovation Educators

MARCH 4, 2025

The collaboration between AMS and MIT researchers has yielded impressive results, with AI tools not only matching human analysts in identifying customer needs but often exceeding themespecially for emotional needs that humans might overlook. But it is changing, with AI tools that are transforming how we uncover and analyze customer needs.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Paul Hurwitz Director of Active Analytics, ActiveHealth Management. Jonathan Berg Director of Product Management, Schoology.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

Roman Pichler

MAY 13, 2024

New technologies alone introduce change and uncertainty—think of the Internet of Things, Blockchain, machine learning, and generative AI, for example. At the same time, insights from the development work are used to inform strategic decisions and help adapt the strategy. [3] These reviews help you see bigger trends.

Customer Experience 305

Customer Experience Product Research Technical Review Data Visualization 305

The Product Guy

FEBRUARY 18, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Paul Hurwitz Director of Active Analytics, ActiveHealth Management. Dominic Gadoury Director Product Management, ADP.

Analytic Tools 240

Analytic Tools Research Software CTO Coach Fractional CTO 240

Intercom, Inc.

MAY 19, 2022

And in doing so, businesses have had to look critically at support as a differentiator and core business value driver. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. There are three main topics taken from the report that we’re going to get into today.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

People-First Product Leadership

OCTOBER 22, 2024

Insights from Productized offer a glimpse into what will distinguish leaders and organizations in the future. Moving beyond the outdated 'mini-CEO' product mindset and embracing the sharing of knowledge and insight. That’s the power of the new AI-native tech stack. What are the alternatives? Sound familiar? Big transition?

Technical Review 59

Technical Review Data Visualization User Testing Customer Feedback 59

Product Management Lessons from the Trenches

DECEMBER 17, 2018

Fortunately, technology has been rapidly advancing and there are tools available that make this a solvable problem. NLP tools take unstructured data?—?whether Call center agent support tools: helping agents find the information necessary to help consumers. from social media posts or survey responses)?—?in

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Technical Review Feedback Software User Testing Artificial Inteligence 30

Userpilot

AUGUST 30, 2023

Heat map tools allow you to track user actions on your website or app. In this article, we’ll cover the 10 best heat map tools to help you choose the one most suited to your business needs. TL;DR Heat map tools are data visualization tools that represent data values with color gradients.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

The Product Guy

MAY 15, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Paul Hurwitz Director of Active Analytics, ActiveHealth Management. Jonathan Berg Director of Product Management, Schoology.

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Analytic Tools Research Software Product Strategy CTO Coach 225

The Product Coalition

JULY 1, 2021

It means you want analytics, possible monetisation, a developer portal, customer support options, authentication and control. Like Google’s Apigee or Kong , an API platform provides the functionality and services needed to run API products and an API within a business. You need it invested in your differentiators and value creators.

Analytic Tools 162

Analytic Tools Technical Review Software Review Customer Experience 162

Userpilot

DECEMBER 6, 2021

In this blog, we’ll look at what you should expect from a platform, and give you our honest opinions on what the best customer success tools available right now are. Without a top-quality customer success platform at your team’s disposal, you’ll struggle to help your users get maximum value out of your tool. Basic analytics are a must.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Product Management Unpacked

MAY 13, 2020

This approach not only gave the brand man — eventually the brand manager — ownership of a given brand, but it also allowed P&G to better differentiate the various brands in its portfolio. Armed with this insight, he would create and implement a plan that would rectify consumer pain points, aiming for the greatest return on investment.

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Reporting Tools Research Software User Testing Technical Review 173

Mind the Product

NOVEMBER 14, 2017

Do product companies conduct due diligence to understand their channel partners before seeking alignment? Let me clarify that by channel partner I mean a large ecosystem of value added resellers (VARs), solution providers, service providers/managed service providers and systems integrators (SIs).

Technical Review 109

Technical Review Systems Review Analytic Tools Research Software 109

Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. Right now, enterprise companies are thinking about how they can scale proven use cases with less technical knowledge to drive business goals.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

Userpilot

APRIL 21, 2023

We also explore: Different types of product analysis The steps needed to analyze your product The tools you can use Let’s get right to it! TL;DR Product analysis is the process of collecting and analyzing data about various aspects of product performance. Next, collect data from the right sources and analyze it.

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