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9 Best Onboarding Platforms for SaaS Companies

Userpilot

They also offer feedback features and analytics to support data-driven decision-making. Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions.

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What Successful Companies Do To Get Better Leads

The Secret PM Handbook

The definition of the ideal customer – the demographics, the characteristics, the industries – comes from Product Management. Product Management does the research to determine that there is a problem that can be solved. Product Management validates that there are enough people in the market who need your solution and who will buy it.

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Combining DevOps and Agile Transformations to Achieve Business Outcomes

Agile Velocity

DevOps is the practice of software development (Dev) engineers and of IT operations (Ops) working together during a product’s entire lifecycle, from design through development to production support, in order to shorten the total lead time (from concept to cash) and to provide predictable delivery of high-quality products. Predictability.

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Scaled Agile – Why? When? How?

Modus Create

We’ll discuss what’s necessary to accomplish when you’re planning to transition to Scaled Agile, including the differences in frameworks, tools, and training options that are critical to success. As your Scaled Agile practices mature, you may implement tools which help you visualize these dependencies during quarterly planning sessions.

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6 Things I Learned About PLG and Customer Success

Gainsight

Because the product is so technical, the CS team includes the traditional CSM role as well as Technical Account Managers and Solutions Architects. Indeed, since Gitlab is so transparent, you can see their approach , including how they leverage Gainsight , in their online handbook. . Here are the top 6 insights: 1.

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The Path Beyond CSM

Gainsight

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has. Using data and playbooks to mitigate customer risks. Helping manage renewals and driving advocacy.

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Using Automated Best Practices Puts the ‘Intelligence’ in Artificial Intelligence

Gainsight

In the introduction of “The Customer Success Professional’s Handbook,” Gainsight’s CEO, Nick Mehta, stated, Companies cemented in the past are still searching for ways to automate the humanity out of customer relationships. By “seeing” into your customer accounts, you can better understand them through usage insights and health scoring.