The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

UserVoice

APRIL 4, 2017

Matching these solutions to the assorted challenges product managers face can be a little tricky, so we’ve done some digging to compile a handy list of product management tools. Data Analysis Tools for Product Management. Products can’t move forward without proper data visualization and analysis.

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

Alchemer Mobile

FEBRUARY 2, 2021

www.your-app-name.com) and set up a landing page, complete with your app’s name and description and a form for visitors to sign up for email alerts on your app’s progress. Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix. IDENTIFY INFLUENCERS AND REPORTERS. Register your domain (e.g.,

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Sachin Rekhi

OCTOBER 25, 2016

While every product team I've worked with leverages customer feedback to inform product decisions in some way, most fall short of designing their customer feedback loop to maximize the benefits to the product team of gathering, recording, and synthesizing feedback. Catalog Your Sources of Feedback.

Product Research 120

Product Research Feedback Loop Feedback Software User Testing 120

Usersnap

JULY 3, 2023

If you’re new to the bug tracking system, issue management or web development in general, you might wonder what a bug report is. We did cover a lot of topics in the area of bug reporting. Examples of bug reports 3 samples of bug reports So… what is a bug report? But we need a bug report definition or meaning!

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. It is also about changes in how cross-functional teams access, make sense of, and act on complex behavioral data. We are also more connected—tablets, watches, phones, work laptops, TVs, bikes, consoles, and cars to name a few.

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction. Let’s dive in!

Feedback Software 82

Feedback Software Analytic Tools Research Software Customer Feedback 82

Userpilot

MARCH 26, 2023

It is an essential process to get the necessary insights for conversion rate optimization and your SaaS product growth. Using feature heatmaps to get better insights into the feature usage. Using a funnel analysis tool to visualize data and make your funnel analysis more effective. What is a conversion funnel?

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Customer Experience 89

Userpilot

AUGUST 14, 2023

And how should you ask your questions to ensure that you’re collecting the right data? TL;DR A product satisfaction survey is a type of survey that measures your customer’s overall satisfaction with a product or service. They’re useful to gather both quantitative and qualitative feedback to get data that you can act on.

Product Research 78

Product Research Data Visualization Analytic Tools Feedback Software 78

Userpilot

NOVEMBER 27, 2023

Ways to analyze churn and improve retention rates based on the data. There are several ways you can gather and analyze churn and retention data; through methods such as cohort analysis , retention tables, path analysis , and feedback tools. Close the feedback loop so customers know their opinions matter.

Product Research 77

Product Research Data Visualization Feedback Software Analytic Tools 77

Userpilot

MARCH 29, 2023

Are you looking to quickly and accurately track user sentiment and determine how happy your customers are with your product or service? This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them.

Product Research 89

Product Research User Testing Customer Feedback Feedback Software 89

UserVoice

JULY 4, 2019

There are tons of specialized product management tools available today to solve some of your most frustrating challenges. Let’s look at the best tools for product managers and the problems they solve. So, we’ve gone ahead and compiled a handy list of the best product management tools, grouped by category.

Research Software 100

Research Software Analytic Tools Data Visualization Feedback Software 100

Userpilot

SEPTEMBER 3, 2022

Have you ever wondered how customer feedback analysis can help you improve your product and reduce churn? The amount of feedback you get from customers is meaningless if you do not analyze the data. Use a brand monitoring tool to analyze feedback via brand mentions across all relevant touchpoints and channels.

Feedback Software 92

Feedback Software Customer Feedback User Testing Data Visualization 92

Roadmunk

AUGUST 24, 2017

Tight and continuous feedback loops with real customers is common in great products. Yeah, we all know feedback will forever be critical to product orgs, but how feedback is ‘looped’ to product teams is just as integral. So how do you transfer feedback to your product team in a “tight and continuous” manner?

Product Research 87

Product Research Feedback Loop User Testing Customer Feedback 87

Usersnap

JANUARY 18, 2024

These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. By leveraging precise questions, they unlock insights into consumer loyalty, driving product refinement and fostering market edge. Question 14: How frequently do you use our product/service?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Userpilot

APRIL 11, 2024

TL;DR Customer satisfaction metrics are quantitative or qualitative measures of how content your customers are with your product, service, or business. Customer service satisfaction (CSS): This measures the customer’s satisfaction with your customer support team and the level of service provided.

Customer Satisfaction 52

Customer Satisfaction Data Visualization Customer Experience Customer Feedback 52

Userpilot

APRIL 18, 2023

Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. TL;DR A customer satisfaction survey is a questionnaire created to collect customer feedback and measure customer satisfaction.

Customer Feedback 80

Customer Feedback User Testing Customer Satisfaction Customer Experience 80

The Product Coalition

MARCH 14, 2023

Despite being a vital safety and security tool, KYC failure is a significant headache for fintech apps. Don’t have the right docs: 38% of respondents report abandoning an application for a financial product because they did not have the right identity credentials, such as a passport or digital identity. Make the sequence feel natural.

User Testing 138

User Testing Analytic Tools Data Visualization Research Software 138

Usersnap

AUGUST 26, 2021

These include: Customer reviews Complaints and bug reports Requests for new features and services Satisfaction of customer experience Questions/inquiries. What is customer feedback? Put simply, customer feedback is any piece of information that customers give to a business about their experience with a product or service.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Userpilot

AUGUST 10, 2023

It normally consists of the product manager, UX designer , developer, and sometimes researchers, data scientists , or analysts. Step 2 involves using customer feedback , interviews, and analytics for customer and market research. Userpilot is a product growth platform with robust feedback and analytics features.

Product Research 85

Product Research Analytic Tools Feedback Software Research Software 85

BrainMates

AUGUST 3, 2020

Is your Product Team making these common mistakes when it comes to tracking and analysing data? Keeping an eye on data is essential so you can improve customer experience and measure how you’re tracking towards your KPIs. Product expert Corinna Stukan recently spoke at a Brainmates Product Meetup to share tips on product analytics.

Data Visualization 52

Data Visualization Analytic Tools Product Research Customer Feedback 52

Mixpanel

DECEMBER 3, 2020

With so much at stake, brands must maximize the value inside their data and leverage the full power of their growth stack. That’s why Iterable has invested countless hours of research and diligence in order to recommend the key tools that sophisticated teams need to build their own, modernized growth stack. Strength in numbers.

Data Visualization 111

Data Visualization Analytic Tools Reporting Tools Research Software 111

Userpilot

JULY 13, 2023

TL;DR A CSAT survey is a tool businesses use to assess customer perceptions and satisfaction levels regarding product functionality, customer support , and other aspects of the company. Why customer satisfaction surveys are important Customer satisfaction surveys provide valuable insights and contribute to driving growth.

Customer Satisfaction 84

Customer Satisfaction Product Research Feedback Software Customer Feedback 84

Mixpanel

JULY 9, 2021

Product analytics isn’t just a “nice to have” tool to add to your stack of tech solutions that may or not help you grow. Like most everyone else in SaaS, I know that product analytics are helpful for growth—that’s why I started using Mixpanel five startups ago. Product analytics can help in more ways than you think.

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Usersnap

SEPTEMBER 2, 2021

It’s not difficult to get feedback, it’s about what you do next – your feedback management approach decides if you’re truly listening to your customers. And if collecting customer feedback is still the challenge for you, please read that blog post first.). How do you manage customer feedback? Source: gify.

Data Visualization 52

Data Visualization Feedback Software Customer Feedback User Testing 52

Userpilot

OCTOBER 15, 2022

Let’s explore some customer feedback collection methods and best practices for scaling up your efforts. Customer feedback is the process of gathering feedback from customers after they have used your product or service. Ask valuable questions about their experience, and use the data gathered to improve the feature.

Feedback Software 96

Feedback Software User Testing Customer Feedback Research Software 96

UX Planet

JANUARY 16, 2024

More importantly, we’ll provide you with the insights to navigate these treacherous waters successfully. You’re often tempted to skip or rush through the research phase, believing you can gather insights later on. Lack of research skills: Conducting effective research requires specific skills and tools.

Branding 91

Branding User Testing Product Research Data Visualization 91

Intercom, Inc.

APRIL 26, 2022

With Intercom Surveys , customer feedback helps you to continuously optimize your business in simple and efficient ways – so from lead capture through to onboarding, NPS, product feedback, and churn, survey insights will help you learn and scale. Are they due to order a refill?

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219

The Product Coalition

MARCH 3, 2023

PLG is often compared to traditional inbound and outbound methods, which focus on more traditional marketing practices, such as email campaigns, advertising, lead generation, and sales activities, to name a few. A holistic CJ approach focuses on a unified experience, providing additional insights into customer behavior at every step.

Customer Experience 126

Customer Experience Customer Feedback User Testing User Friction 126

Userpilot

OCTOBER 26, 2023

To take full advantage of growth opportunities, use product analytics to inform product decisions. Market development Market development, also known as market expansion, involves selling existing products or services to new markets. It involves selling more of a business’s existing products or services to its current market.

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

Revulytics

AUGUST 29, 2017

When product managers were asked to name their top challenges, the difficulty of adding innovative features because the customer base demands support of older ones is very high on the list. Using custom properties, it also captured graphic card vendor and model data, which lent insight into the graphics processing power possessed by users.

Analytic Tools 63

Analytic Tools Data Visualization Reporting Tools Feedback Software 63

Userpilot

OCTOBER 15, 2022

This involves syncing customer data across all channels to personalize interactions. Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles. Create user personas to understand customer preferences better.

Customer Experience 92

Customer Experience B2B User Testing Customer Feedback 92

Userpilot

MAY 29, 2023

Welcome screens let you collect data for customer segmentation and then provide personalized solutions, such as tooltips and interactive walkthroughs, to improve product adoption. In-app self-service support lets users solve several problems easily by themselves and prevents frustration and, thus, churn. What is customer attrition?

Analytic Tools 64

Analytic Tools Feedback Software Customer Feedback Data Visualization 64

Userpilot

DECEMBER 15, 2022

How does tracking NPS give you the insight you need on how to better engage customers ? How to use NPS data to make product improvements. Here are some best practices for creating and distributing NPS surveys: Segment users to make sure you are collecting data from the right customers. What is a good NPS score?

Feedback Software 87

Feedback Software Analytic Tools Research Software Data Visualization 87

Userpilot

NOVEMBER 29, 2022

Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention. Rather than force customer feedback surveys on customers, give users the freedom to share their thoughts on their own terms with passive feedback forms. This is what we call closing the feedback loop.

Product Research 92

Product Research Customer Satisfaction User Testing Customer Feedback 92

Userpilot

MARCH 6, 2024

Personalized Customer Experiences : Tailoring onboarding sequences based on user data to impact their upgrade decisions. Using First-Party Data for Upselling : Collecting first-party data to enable contextual upselling inside your app and increase sales. Adding UGC to an upgrade prompt with Userpilot. #2

Feedback Software 86

Feedback Software Research Software Analytic Tools Product Research 86

Userpilot

AUGUST 22, 2022

This post will discuss why knowing what customers feel about your SaaS business is important and how to collect and analyze feedback to keep old customers and generate new ones. Customer feedback is all the data you collect about how users use your product and feel about their experience. What is a customer feedback strategy?

Feedback Software 89

Feedback Software User Testing Customer Feedback Customer Experience 89