The Product Guy

JUNE 20, 2019

With growth, you never want people to feel like their suggestions or ideas have been forgotten about, lost in the backlog abyss, as you are not providing feedback or new/updated products as quickly as you could before. Defining a discovery process will help immensely with the validation and feedback loop! About Terri Boshoff.

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Product Research Feedback Software User Testing Technical Review 379

Alchemer Mobile

MAY 19, 2020

Many brands today may think they build customer-centric products based on feedback from a majority, but they couldn’t be further from the truth. In reality, our data shows that brands only hear from less than one percent of their customer base , which we call the “vocal minority.”. Retail & Shopping. Food & Drink.

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Johanna Rothman

JUNE 6, 2022

That's an awful lot of work for one visualization, especially since each of these sets of people (users) needs something different from that map. I suspect that's because we see integrated roadmaps all the time—for car travel. And we have the other problem—IWBNI (It Would Be Nice If) we could use just one visualization.

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Roadmap Data Visualization Customer Experience Product Research 135

The Product Coalition

JANUARY 25, 2024

Siri also makes recommendations and uses various internet services, while it adapts to the user’s language style, interests and search patterns. Iterative Learning from User Feedback: The chatbot actively observes and learns from user feedback, incorporating a feedback loop into its reinforcement learning mechanism.

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Artificial Inteligence Reporting Tools Feedback Software Research Software 148

Userpilot

DECEMBER 13, 2023

Once you start implementing your UX strategy, keep testing and experimenting and use the insights to inform future iterations. Graphic designers – focusing on the aesthetics of the product, they work to create visually appealing and consistent UIs that align with product branding. Book the demo! What is a UX strategy?

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

The Product Coalition

NOVEMBER 14, 2023

Queue the time travel music…. Collaboration and Communication : PLM tools and methodologies often promote collaboration across departments. Feedback Loops : PLM emphasizes gathering feedback throughout the product’s life. .” — Jeff Bezos Ever question the value of a product development lifecycle? You are not alone.

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Feedback Software Roadmap Product Research User Testing 147

ProductPlan

AUGUST 16, 2022

Sure, there’s the one-off request for a new addition to the product stack or travel for a product management conference. Data analysis & visibility. Yet, without a dedicated product operations resource, those requests for such reports often fall onto employees with other responsibilities. Predictability & process.

Data Visualization 64

Data Visualization Reporting Tools Feedback Software Product Research 64

Userpilot

JULY 27, 2023

Enabling users to solve their own problems with self-service support. Identifying early signs of churn with analytics and acting fast. Collecting feedback and closing the loop to build trust. Userpilot gives you powerful tools for understanding customer behavior. Winning users back with targeted emails.

Product Research 97

Product Research Onboarding KPIs Customer Experience Data Visualization 97

Split

AUGUST 28, 2020

In short, approval by an external body (such as a manager or CAB) simply doesn’t work to increase the stability of production systems, measured by the time to restore service and change fail rate. Ingest system and user behavior data and align it with the exposure data indicating who is in and out of each user cohort.

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Analytic Tools Feedback Software Software Review Weak Development Team 106

Gainsight

JUNE 16, 2022

Let product analytics illuminate the best path forward. Incorporating product data is necessary, but not all product analyses provide the same advantages. This article focuses on five key product analytics measurements to help you build a masterful product roadmap. . Why You Need Data to Back Your Product Roadmap.

Data Visualization 52

Data Visualization Roadmap Analytic Tools Feedback Software 52

Usersnap

OCTOBER 22, 2023

Pack your bags as we introduce you to tools like Intercom and Usersnap that helped pave the path to a holistic approach when it comes to the best customer engagement marketing strategy. Continuous feedback loop and amazing customer satisfaction rater 4 strategies for ensuring customer success 1. And if the sea gets too rough?

Data Visualization 52

Data Visualization Customer Feedback User Testing Reporting Tools 52

CardBoard

AUGUST 10, 2023

There’s a tool you can use to avoid this scenario. It’s not another meeting to schedule or report to file. You’re interviewing potential customers, conducting surveys, and gathering data. It’s the first step in the “build-measure-learn” loop. It’s called customer discovery.

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Product Research User Testing Customer Feedback Data Visualization 52

Gainsight

AUGUST 22, 2021

In fact, a Dimension Data study found 84% of companies that place a focus on bettering the customer experience saw an uptick in revenue. Start by building feedback loops into your product, examining user surveys and sentiment analysis, and spotting the friction points in your product. Let data fuel your growth strategy.

Feedback Software 52

Feedback Software Research Software Product Research User Testing 52

Amplitude

OCTOBER 9, 2019

His firm, Black Swan Farming , has worked with a diverse array of companies, including: shipping conglomerate Maersk Line, travel and tourism giant TUI Group, and marketing materials purveyor Vistaprint. “In As soon as you place a target on that thing, that’s when it becomes problematic,” he reports. Joshua Arnold.

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Reporting Tools Analytic Tools Feedback Software Data Visualization 45

DISQO

JULY 23, 2019

Companies that put consumer insights at the center of everything they do, that’s who. But in this model, a huge and costly study will take weeks (or longer) to produce results, and by that time you’ll be outmaneuvered by a challenger brand that develops products at lightning speed based on insights they gather from Instagram.

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DISQO

JULY 23, 2019

Companies that put consumer insights at the center of everything they do, that’s who. But in this model, a huge and costly study will take weeks (or longer) to produce results, and by that time you’ll be outmaneuvered by a challenger brand that develops products at lightning speed based on insights they gather from Instagram.

User Testing 40

User Testing Branding Data Visualization Product Research 40

Mixpanel

JULY 22, 2020

Quick feedback loop: The results of your changes can be seen quickly. Stable: It’s a predictable measurement tool, and you’re confident your work won’t be drowned out by noise. Instrument: Implement a tool that allows your team to easily watch this metric.

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Gainsight

OCTOBER 14, 2020

With the year 2020 delivering what it has, we can all feel nostalgic about turning back the hands of time to a simpler life of socializing, hugging, and unrestricted travel. . Gamers know all too well the shortcuts to ‘level up,’ allowing their character to have more abilities, advance boards, and access new tools to win.

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Product Research Feedback Software User Testing Customer Feedback 52

DISQO

MARCH 27, 2020

Consumers are still buying things and using most services, often in new ways. But purchase behaviors and engagement with services have shifted, in some cases quite dramatically in a very short period of time. shift to direct-to-consumer, online retail), decisions need to be made using current and relevant data.

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DISQO

MARCH 27, 2020

Consumers are still buying things and using most services, often in new ways. But purchase behaviors and engagement with services have shifted, in some cases quite dramatically in a very short period of time. shift to direct-to-consumer, online retail), decisions need to be made using current and relevant data.

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User Testing Research Software Travel Feedback Software 52

Gainsight

MAY 4, 2023

We get professionals together to connect people without the need to travel – it’s a great way to start your community” he says. Even before they started using Gainsight as a community platform, they already had a great community built around Sales Data and Strategy. And more importantly, you may not even need a platform…yet!

Feedback Software 52

Feedback Software Customer Experience User Testing Product Research 52

Gainsight

AUGUST 30, 2019

As a customer success professional, you talk to your customers every day and gather a ton of feedback straight from the frontlines. This is real-time, super-rich data. What’s really happening to product feedback? Phase One Findings: The Customer Feedback Black Hole. The Core Feedback Loop.

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Feedback Software User Testing Customer Feedback Product Research 40

Usersnap

FEBRUARY 5, 2024

Stakeholder management challenges Navigating stakeholder management , the survey phase in the discovery process can be challenging without proper tools. Conduct thorough market research and user interviews to gain insights into what your audience truly desires. Moreover, leverage tools that facilitate the discovery process.

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Product Research Onboarding KPIs User Testing Feedback Software 52

Business of Software Conference

OCTOBER 29, 2018

Wade’s talk is followed by a mammoth Q&A – full of insights from someone who lives and breathes remote work. A job is one of the most important things your company can offer to people because if you bring really great people in, you’re able to, uh, sell your products and services much more successfully.

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Weak Development Team Reporting Tools Feedback Software Data Visualization 79

DISQO

MAY 19, 2017

Although churners are primarily interested in chasing initial rewards, our data suggests that a significant portion of them may change their behavior for cards that offer ongoing rewards, even if those rewards are smaller and take significant time to accumulate. appeared first on Feedback Loop.

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Product Research User Testing Banking Feedback Loop 40

DISQO

MAY 19, 2017

Although churners are primarily interested in chasing initial rewards, our data suggests that a significant portion of them may change their behavior for cards that offer ongoing rewards, even if those rewards are smaller and take significant time to accumulate. appeared first on Feedback Loop.

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Product Research User Testing Banking Feedback Loop 40

Andrew Chen

NOVEMBER 1, 2018

This includes CEOs/founders, VPs, PMs, marketing folks, data science, engineers, and so on. How do you predict the future? If you’re following all of this, it’s already a pretty profound insight. It’s hard to predict the future. It’s hard to be predictive. Perhaps it’ll even collapse.

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Onboarding KPIs Feedback Software User Testing Customer Experience 111

Surya Suravarapu

FEBRUARY 27, 2020

A possible solution, for example, is to provide import/export tools to migrate the data safely. This kind of tooling has to be part of your product management and go-to-market strategy. Continue to match your intuition with the data by validating your bets in a timely manner. A proactive approach wins the day.

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Feedback Software Product Research Reporting Tools Research Software 52

Business of Software Conference

JUNE 5, 2019

In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. And he really thought that if he did this, he really saw computers as not the tool they were at the time. Video, Slides, & Transcript below. Why didn’t you go?

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Gainsight

APRIL 2, 2021

It was energizing to hear peoples’ excitement about traveling again. Here are the top 6 insights: 1. And CS teams then help close the feedback loop with enterprise clients, so they feel like the vendor is truly listening to their needs. Adoption Analytics Are Vital. They need to look at adoption data as a proxy.

User Testing 52

User Testing Customer Feedback Customer Experience Analytic Tools 52

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin and including work from myself, Connie Chan, and others. The report covers things in more detail at the end, but that’s the tldr; from an investment standpoint.

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Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin, Avery Segal and Bennett Carroccio, including work from myself, Connie Chan, and others. The report covers things in more detail at the end, but that’s the tldr; from an investment standpoint.

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Analytic Tools Research Software Feedback Software User Testing 40

Gainsight

NOVEMBER 9, 2022

Business strategies and tools that drive durable growth. . We get professionals together to connect people without the need to travel—it’s a great way to start your community,” said van Lieshout. In the broadest sense of the word meaning: articles, data, product roadmap updates, knowledge base, and professional discussions.

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Data Visualization Feedback Software User Testing Product Research 19

Userpilot

JUNE 10, 2025

An admin should see workflows around calendar configuration and billing tools. Groupize , a travel platform, employed this exact approach to introduce a self-guided virtual assistant for its users. Because we have such a user-friendly tool, and there might be some training involved, we want the training company to be user-friendly.

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Feedback Software Analytic Tools Customer Experience Embedded Analytics 76

UX Planet

APRIL 8, 2025

Today that conversation is still messy and requires a lot of back and forth and human input, but as providers accumulate more and more training data through conversations just like these, Im confident the output willimprove. Well pour our planets rarest resources into data centers and chips and manufacturing, and well erect industrial zones.

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Analytic Tools Research Software Feedback Software Data Visualization 85

Userpilot

APRIL 14, 2025

Gives you more product insight. Retained users generate more behavioral data you can learn from. 3 Personalize push notifications based on user behavior Push notifications are indeed one of the most powerful tools in your retention toolkit. Instead, ask for feedback while users are actively engaged with your app.

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Feedback Software Research Software User Testing Product Research 66

Gainsight

NOVEMBER 14, 2024

He was able to expand and connect the Odido customer base by ensuring a smooth journey and offering self-service tools. Serving the travel and hospitality industry, Lighthouse is the technology platform that turns data complexity into revenue growth. Well done, Jason! The answer? We think that’s a dream come true.

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