Gainsight

JULY 11, 2023

According to Gainsight’s The Evolution of Customer Success Report , 98% of companies plan to increase or maintain CS headcount over the next year. For example, leveraging in-app engagements , user Communities, and adoption analytics has become table stakes. Artificial Intelligence (AI). The next frontier?

Analytic Tools 40

Analytic Tools Reporting Tools Data Visualization Generative AI 40

Mironov Consulting

JANUARY 24, 2024

Some organizations have a formal Corporate Strategy Officer, and the incumbent may be brilliant at C-level strategy and at blending lots of fragmentary collaborative inputs with hard-nosed analytics.  And   Service revenue vs product revenue breakouts?)   And a great tactician.    (Usage metrics?

Strategy 119

Strategy Product Strategy Onboarding KPIs Data Visualization 119

Gainsight

JUNE 27, 2023

Now, as we reflect on the event, we are excited to share with you the five impactful takeaways that emerged from this insightful gathering of industry leaders. Participants acknowledged the power of generative AI in synthesising large amounts of data, providing actionable insights, and enhancing the customer journey.

Generative AI 52

Generative AI Onboarding KPIs Data Visualization Customer Feedback 52

The Product Coalition

JUNE 26, 2023

Generative AI is poised to bring about a significant transformation in the enterprise sector. According to a study by McKinsey, the application of generative AI use cases across various industries could generate an astounding $2.6 Many have a well-defined AI strategy and have made considerable progress.

Generative AI 109

Generative AI Customer Communications Technical Review Reporting Tools 109

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Can we get access to the right tools?

Product Research 237

Product Research User Testing ChatGPT Research Software 237

Mironov Consulting

MAY 18, 2024

Something that comes up periodically in my product leadership coaching sessions: “As a Director or VP of Product, how do I get folks outside my immediate span of control to make improvements or do their jobs better or take my advice?”  With Sales leadership, it’s all about upcoming quarters. 

Technical Advisors 65

Technical Advisors Technical Review Weak Development Team Product Research 65

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That Sales teams hate this.  They

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

UX Studio

SEPTEMBER 20, 2023

Lisa leads the Product design team at make.com , the revolutionary visual platform that enables users to design, build, and automate anything without coding. Make is a platform that allows people to connect their data together no matter what apps they use. I would say not just ai. And so what does that mean exactly?

Research Software 75

Research Software Feedback Software User Testing Product Research 75

Department of Product

OCTOBER 19, 2023

Despite strong engagement, though, the company can’t quite claim to be the most watched streaming service in the US; that title still belongs to YouTube which accounts for 9.0% Instead, the star of the show was the new generative AI tools the company is building. Full report on State of AI 2023.

Research Software 52

Research Software Analytic Tools Data Visualization Feedback Software 52