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The Rise of AI-Driven UX: Balancing Automation and Human-Centered Design in 2025

UX Planet

From new UX-related technologies and automation to personalization. Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel. This fast-paced testing accelerates design cycles and helps refine products in lesstime.

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The Customer Service Gap Model

BrainMates

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. One of the critical tools that can help product managers improve customer satisfaction is the SERVQUAL model or Customer Service Gap model , a framework for identifying and addressing gaps in service delivery.

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Why we never hired a designer

UX Planet

Part 1: A lone design generalist A brief history of design generalists A few decades ago, every visual designer’s dream job was in advertising — a field where creativity and a good salary converged. However, if the flow is technology-heavy and intended for engineers, a designer’s contribution can become tricky.

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🚀 The AI Product Manager: How Artificial Intelligence is Transforming the PM Role

The Basics of Product Management

This blog dives deep into: How AI is revolutionizing core PM functions The top AI-powered tools every PM should know The future skillset of the AI-native product manager Let’s explore how to stay ahead in this AI-first world. K-means, DBSCAN), PMs can visualize market segments dynamically. and get precise answers.

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Customer Research 101: The Complete Guide for SaaS

Userpilot

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. For starters, it shows you dont know your customers well enough.

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How to Perfect Your Mobile App Experience with These 7 Tools

Userpilot

With Userpilots mobile solution , you can personalize in-app flows, trigger context-aware push notifications, and capture real-time insights: all without writing a single line of code. Userpilot is a no-code digital adoption platform that unifies mobile and web engagement, analytics, and feedback. Review A/B test results in Userpilot.

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Inside the AI Revolution in Digital Banking UX: Case Studies, Data, and Strategic Takeaways

UX Planet

The payoff is already visible in richer digital experiences, sharper personalization and faster, safer service. Within this article, we analyze how AI’s adoption in 2024 impacted key areas of digital CX, highlighting global trends as well as specific insights from major markets like the US and UK.