Usersnap

SEPTEMBER 19, 2023

Well, you might not need a crystal ball anymore, because AI-driven data and customer insights are here to make your business dreams come true! With AI-powered customer insights, you’re not just serving customers; you’re creating experiences, building connections, and crafting success stories.

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Userpilot

AUGUST 30, 2023

Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights.

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

UX Studio

JANUARY 24, 2024

She has an extensive background in Customer Experience and Telecommunications fields, with more than 15 years of experience working both as a designer and researcher, while also leading large teams. In this episode, we talk to an all-around design leader, Marília Moita. So just to give you an idea.

Research Software 63

Research Software Feedback Software UX User Testing 63

Alchemer Mobile

NOVEMBER 25, 2019

So fundamentally fix problems, to build new products, to take customers who had unfortunate experiences and to solve them, whether it’s customer service and customer care or it’s actually feature development. Robi Ganguly: And this is really an ongoing process. Ben Johnson: … so it is an interesting example.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

UX Studio

JULY 27, 2017

To this end, we not only had to gather as many insights as possible but also prioritize features with the long-term strategy in mind. Start with some general data first to get an overview of the target country. Of course, raw data will not show the essence of the whole culture, more qualitative data will.

User Testing 71

User Testing Research Software Product Research Customer Feedback 71

Intercom, Inc.

APRIL 21, 2022

Messaging is increasingly ubiquitous in our personal lives, yet we still pick up the phone to talk to support in the same way we did 50 years ago. Switch to messaging mid-call. Switch is the best of both worlds: it combines the personal touch of a phone call with the convenience of messaging. The rise of the telephone.

Customer Experience 118

Customer Experience Messaging Technology Naming 118